Pizza Hut

This pizza hut is extremely hit or miss and I highly recommend picking up your pizza instead of having it delivered (but plug your nose when you walk into the walk-​in storefront).
The first time I ordered from this Hut, they told me it was going to be an hour, and it was almost two hours.
There have been times they’re on time, but usually they aren’t. Get with the program, guys. You have the easiest secret to success since you’re backed by a gigantic brand: don’t screw it up. This means don’t hire 16 year olds to run stores, quote accurate delivery times, and keep your store clean.

Hands down the worst customer service. I’ve never ordered from Pizza Hut before and there probably a reason for that, but I want to give it a shot. An hour and half goes by and no food. I call the store and they said the driver couldn’t find my apartment. So no food and didn’t even try to resolve the issue. Just got a refund (hopefully) and no food sent out. Maybe try a driver that knows the Austin area. I’m left disappointed and now hungry!

Very nice staff. Online ordering is not very fluid with this store and the waiting area was not clean.

Just called to have an order delivered to my apartment (after having an order delivered 2 weeks ago to the SAME apartment)… and I was told they did not deliver to my address because it’s outside of the delivery area!!! I called another location and I’m told that the Cameron Road location is my delivering store… yeah, I know that, but apparently they don’t… I call the Cameron location back and ask for the Manger, Joe, and he says they don’t deliver to the address… yes, you do!
Anyway, it’s ok. I won’t need your services ever again. I just moved back to this area and I guess Mr. Gatti’s will get my hard earned money. Thanks.
They get one star because I have to rate, before I can post my review.

Very rude staff. Avoid this location!

I will never order a pizza from this location again, the service was terrible cashiers are rude the e Mail said it would be ready by 6:19pm. When I did get my order is was wrong, how do you stay in business? I walked out at 7:55 very disappointed. Next time it’s papa John’s or dominoes. Hope someone up at
the top can realize what your costumers are experiencing at this location.

Ordered food at 7:30. Called an hour and a half later and they said they were behind. It’s 10:00 and I have no idea if my food is even coming because nobody will answer the phone. Pissed and pretty hungry.

I’m writing this review based on the service, not the quality of the food (its Pizza Hut). This location has never messed up on an order I’ve placed, nor have they had longer than estimated delivery times. I don’t love going to pick up pizza from this location, but being that I live nearby, and all my orders have been correct… I can’t give this

First time here and I went in with a good attitude even if it seemed like the staff weren’t professional. The cashier lady kept telling me to hold on. She finally got my order and I asked for a large pepperoni and large honey BBQ chicken pizza. She said 15mins. I left and came back and they only gave me the honey BBQ. Why would I ask for pepperoni if I don’t want it??? So I said I would wait and it took them 40mins to have my pepperoni ready. While I was waiting, the lady had the nerve to ask me if I know about the convenience store around the other side or something coz she was going to ask me a favor if I could go and buy her a soda there. Are you kidding me??? I wish I could tell them off and I’m the type that would if I don’t get the service I deserve, just don’t want spit on my food. Will not come back here. Once was enough.

Pizza chain and guilty pleasure of mine. I’ll usually get a personal pan pizza. its small, inexpensive and fairly quick for them to make. the staff here is very nice.

This place is for losers and poor people. Everyone here should count their lucky stars they have a job and so on ordered a delivery that never showed up and called the store for an hour. Then some smartass shows up at my door 5 minutes from the store 2 hours later like nothing had happened. I sent him packin’ with that pizza. Had already already ordered from my dawgs dominos.

It’s a dive. Not much waiting room nor parking. Time estimates for the completion of your pizza might be 20 minutes ahead of actual on a busy night. Their pizza still tastes like any other pizza hut.

Staff is super friendly and nice. Pizzas are hot when picked up. Not the best pizza in town, but the best Pizza Hut.

I ordered from here at 10:51 on a Saturday night, and after the estimated time passed, I called to ask my order status. The lady told me it was on its way out the door. So 20 minutes later, I called again and asked another employee what was going on with the order since it had been past an hour. What does the guy do? Give a dumb excuse and tell me it would be yet another 30 minutes before I got my order, then proceeded to hang up. Talk about being cut short.

I agree with the earlier post. Awful. AWFUL!
We ordered one pizza to our hotel room, as we were told it was no problem and they delivered there all the time. Wait time was estimated at an hour. 90 minutes later we called to see what happened. Told that the driver had just left 2 minutes ago and it would be there shortly. 40 minutes after that our pizza finally got here, barely warm and the driver seemed grumpy, like we were inconveniencing him.
If I could give it zero stars I would. One is too many for this rat-​hole.

Could this be the worse Pizza Hut ever? I think it is in the running. I have ordered for delivery and takeout 15 or so times. They have lost the order entirely twice. Once each for delivery and takeout. Two and a half hour delivery times have been quoted. Perhaps the best was when I arrived to pickup my pizza they hadn’t started it yet. I saw a friend in the parking lot and talked to the for 15 or 20 minutes went back in and they still hadn’t started the pizza. Some excuse about the cheese couldn’t be found. It is not always bad service but it is way too often for me. I am trying Papa John’s today because it would seem a second year of hoping it will get better is silly.