Clear Internet Austin

i only had clear internet because there was (I believe) only 1 other provider for my locatoin, and a friend had left me her portable hub thingy. I had the slowest service, alt a not great price, ($ 41.23 after tax for up to 1.5 Mbps downloading/​500 Kbps uploading; i felt like it was faster than i would have expected, but this must have been because i was not used to being the only one using internet as I was doing then; when i checked on my actual speeds, they were WAY below those numberes. like, around 80% lower.
again, it felt semi fast to me and i never bothered to complain, plus, companies say ‘UP TO’ so of course they havent really guarenteed anything at all, and i had sufficient other services to be incredulous and/​or furious with at the time.
then, once, as i had the month no contract service (which perhaps makes the price acceptable, although there werent other options) i was going out of town the day after my service was set to end so i figured id cancel it for the week i was gone and get anothe rmonth upon returning.
they turned it off two days early for no apparent reason, and when i called, they just kept restating the situation, and the dates it was schedduled for/​/​had been turned off – as if they somehow didnt realize the discrepency.
Finally, when they did acknowledge it {much time and persistence on my part] they told me they were not able to just turn it back on… unless a payment was made. and no, there was no manager or anyone higher up that I could talk to about it. It then toook a lot of my overplayed incredulousness of this, followed by my insisting they must then allow me to make the payment to restart the service, and refund it. they could turn it off two days in, you know, the two last days which id already paid for and hadnt received on the last contract. at some random point, a good while in [i guess their customer service was enough that they wouldnt simply hang up, at least] she was suddenely able to turn it back on [although this was conveyed as ‘okay maybe it works go check your router’ or something to that effect.
I wrote the abovve months ago – this happened back at the very beginning of november. i should add that on another occasion id asked if i could delay my new month by a day because i wasnt sure if they money was in my account and was told that since i didnt have a contract, if it wasnt, then it simply wouldnt go through. this sounds ridiculous but is eatually what happened, and i called the next day and re-​established; fast forward to now;i moved about four months ago and canceled my account at the time. not only did i received an overdraft free – whch id though i resolved via them and my bank – i just got a call from a collection agency. she seemed a bit indubious when i added the part about wha thte staff had told me before, until i did find the email confirming my cancelation [again, of what was supposedly not a contract – but which they have apparently continued to try and charge me for, unbeknownst to me., every me month since;]. and the havoc with that ensues.

The home internet service is beyond terrible. I can’t even load an internet speed test website, even after turning WiFi off on my phone and checking that other devices aren’t sucking up bandwidth.
A few years ago I was pleased with the speed and price. When the speeds dropped significantly, I looked into contacting the company only to discover that it was purchased by Sprint, a major turnoff due to the impossible customer service. I’ve limped along for a few months but it is well past time that I drop Clear Internet and find something else.

I have been a Clear customer for over 4 years. In that time, my bill has increased by over 100%, and every increase has been effected without my knowledge or permission. When I call them on it, they say I have been getting promotional pricing and are now paying the actual price. Never once when negotiating prices has any kind of promotion been mentioned.
I have a home wireless router as well as a travel USB device. I called to cancel the USB device, and the guy tried three separate times to get me to keep it by saying, «Well, you may not be using it now, but you might in the future.» I finally had to tell him to stop because I was removing the device no matter what and that he was making me upset.
I came home yesterday to find my wireless was inoperative, and my home page said I needed to return a device, which was wrong because I own the USB drive. When I called, the rep said they cancelled the wrong device, and they would reconnect for $ 15 over what I should have been paying according to the rep who was supposed to remove the USB device. I finally had had enough and told them to cancel, which they did. Then I asked for an email confirming my account was cancelled and that I didn’t owe them any more money. The rep flat refused and wouldn’t let me speak to their legal department, either. This company is terrible and dishonest, and I advise everyone never to use them. Now they’ve been bought by Sprint, which has equally terrible customer service.
You have been warned.

So disappointed in
!! Moved here from Brooklyn where I had wonderful service. I chose to have Clear there based on using it here in NW Austin whenever I visited. Now that I moved to 78 704 the service is horrendous. I barely get 2 bars. I called customer service to try to figure out the problem and they said to move. Well, after a year of this bs, I did move and the service still stinks. At night the service is slow and sporadic. And, to add salt to the wound, they raised the price. I loved the concept for mobility, especially since I move pretty often. I do not recommend the service here, though. get another tower in 78 704–

I have had Clear as my ISP with linked phone and mobile service since they first came to Austin. I signed on to «$ 20 phone/​$ 20 mobile internet for life» which, as a cheapo, appealed to me. I was looking for alternatives when I dumped cable and I knew the offer was a hook as technology will definitely change and soon enough service speeds might become obsolete. Still, here I am five (?) years later still with clear. Why? They are cheap. Beyond that I could make many complaints. I will list my pros and cons below. Be advised: I live very close to a tower, making my reception quite good. I use a lot of Netflix/​YouTube and other bandwidth suckers. I have some 12 devices that I can think of hooked up to this Internet connection at any one time in our home.
PROs: (relatively) cheap. I have consistently paid about $ 80 a month for satellite Internet, phone, and mobile Internet for some 5(?) years. We used to repetitively have to reboot the service until I finally replaced my ancient, personal router some two years ago. I still have my original clear modem. Since then we have had virtually no problems.
Consistent, reliable internet.
CONs: Unforgiving billing. You MUST auto-​draft payments and they are paid as soon as the bill comes out. I mean the same day the bill comes out! If you don’t have the money in your account to cover the mystery amount of the bill then they don’t provide Internet service. You have to call in or go to some place that does have Internet to fix the problem. This is a major pain. Fortunately, the bill is fairly consistent around $ 80 and we just make sure to have $ 100 in our account in case we made any international calls or something that would cause the bill to fluctuate. Now this is not a problem, but it has caused many headaches in the past.
The mobile modem service sucks. I bought in because I thought that when I went to Dallas to visit my family I would always have service. Unfortunately, clear’s coverage isn’t great. I never use my mobile modem, a mild irritant as I feel I am still not able to find cheaper overall.
Clear was bought by sprint some two years back. I hate sprint. Absolutely the worst phone service I have ever had. Nonetheless, my Internet continues to work well and I have stayed.
The customer service sucks. Weird hours and often difficult to understand representatives (please note: I am not a Xenophobe). I have actually noticed improvements since they were bought by Sprint, but I rarely end up using customer service anyways.
With all of the cons that seemingly out weigh the pros, one might wonder why I still give clear three stars. They provide consistent reliable service at the best price I have found after ironing out some quite irritating kinks.

Bad signal nearly everywhere I tried to use it: unreliable at home, unreliable on the road, and horrible customer service. Avoid unless you just like throwing money away for service that only works in certain places. Maybe it’s great in those places, but not anywhere I needed it.

By far the worst internet service provider I have ever had. I’ve been in third world countries with better internet. Do yourself a favor and stay away from Clear!

If Clear (wire) were a person, I wouldn’t mind spending life in prison for murder.
Absolutely fed up with their inability to provide basic, reliable service. You guys have been around for like 10 years now! How do you continue to be THIS awful?

what a total waste of time… After trying numerous rooms I could not even get a signal outside. I could chalk all that up to swing and a miss but 2 months and numerous calls to finally get a credit for equipment and service. I boxed up everything in original box and wrapping and shipped immediately… run around every time. If you are looking for an alternative as was I to TWC don’t waste your time here

Clear is low cost, but you get what you pay for… slow internet and spotty connection. I have called to report slow internet and they tell me it’s because there are only 2 towers in my area and too many people using them. Disappointing for sure!

Horrible, horrible, horrible Internet service. Go with anyone but them! Also none of their customer service representatives speak/​understand English. They promise 6mbps but we never got more than 2.14mbps, 1.21mbps on average.

STAY AWAY!
SCAM SCAM SCAM
They say there is no contract and you can stop service whenever you would like. But this isn’t true. There is a «lease» on the modem. I (maybe ignorantly) thought that I could stop paying and the service would simply stop.
That was not the case.
When you do not pay, you get stuck with fees and things that should not (in my opinion) happen if there is «no contract».
The customer service representatives are hard to communicate with. The woman I talked to was not a native English speaker and sounded like she was from India. She was a sweet lady and I could tell she was almost as confused as I was. We were having trouble understanding each other. Even if the support people are outsourced; it seems to me that they should be trained better and have more control over individual situations (like my own). She was able to lower my monthly bill. She was friendly with me even though I was so angry it was really hard to be nice to her back… Anyway!
Just stay away. This company stays afloat by misleading people and charging hidden fees.

Remember going to your Mother’s house and all she has was dial up? This is what Clear Internet feels like when your in East Austin. Customer service is the biggest joke of all, I actually had a customer service rep ask me to read the fine print on the contract I signed when I complained it was taking 7 hours to download a film (standard not HD). Stay away.

I was just looking at my Unilocal account out of bored curiosity and saw this review. I still have Clear internet service and now live in Manhattan. I returned my home modem and strictly use their on the go option back in 2011. I sometimes travel to San Francisco too and I have been able to use the internet there and in Manhattan without problem. And sometimes weird messages come up on my account, and I call to find out what’s up and the customer service seems to have really improved. Everybody now speaks English! They take care of whatever issue I have without incident, or complication.
My regret and message to others (and Clear) is to be very careful about asking questions in terms of your service commitment. The irony is that I was happy with the internet quality and would have still been with them anyway. But it’s shady and lame to basically trick people into it. I can only imagine that this is reflective of the company culture within which their employees feel that they have to hustle customers (or did, I don’t know what their service agreement is like now). And hopefully they will continue to hire competent customer service reps and give them the best training and work environment that they are able to give.

Incompetent is an understatement.
My modem randomly stopped working so I get on the phone and jump through hoops. Once I get a person on the phone I jump through more hoops only to find out that my only option is to replace the modem I bought outright instead of leasing.
Oh, and she had me stick a pin in the «reset» button hole only to find out later that my modem doesn’t have a reset button… great. Then I hear about all the modems I can buy and she can get me a discounted rate. I decided I would take my modem into one of their centers to get it checked before I buy a new one, just in case.
So today I decide that I would just buy a new modem and cut my losses, so I contact the company only to find out that the modem I should have bought last night over the phone is no longer discounted. That deal ended last night, which I was not informed of. It was only 24.99, so had I been told that today it would double in price, I would have DEFINITELY bought it right then and there.
I am beyond frustrated… but of course they «understand» and «appreciate my patience».
All the while, I’m paying for internet I don’t have. Awesome.
I’ve had Clear for 3 years and although it has sucked pretty bad, I was too lazy to change, but all of a sudden I’m not feeling so lazy anymore…

I didn’t have quite as bad of an experience as some of the people on here and, in fact, have used my Clear device elsewhere (CO, HI) with great success. The only reason we decided to drop them was because I couldn’t download or stream movies due to how slow the connection was. I was getting 8Mbps down but that would make an ITunes movie take just over 6.5 hours to download. So we switched to AT&T Uverse and it is MUCH better! I would steer clear of CLEAR if I were you! I now have 3x the speed at less per month! If you want a MiFi device go with Verizon or AT&T. CLEAR does not support 3G so unless you are in a covered area you are hosed!

Terrible, terrible slow and buggy internet and worst of all they keep sending me junk mail constantly. So steer Clear of this worthless ISP.

Long story short, terrible customer service, incompatant representatives, shoddy Internet coverage and many wasted hours on frustrating phone conversations to learn that the service I was promised could not be provided.
For more details, read the other reviews. They were pretty much spot on. I despise TWC, but almost regret leaving them for this. Still looking for a better alternative.

I am 200 meters from a tower and I still have problems every day. It’s slow, it drop connections and the customer service is a joke. They won’t take phone calls after 5pm so you can only contact them in the evening via the Internet. Think about that — if you have a problem at night, you have to use the Internet to tell them you can’t connect to the Internet.
DO NOT USE CLEAR INTERNET!
Update — I am only getting about ¹⁄₆ of the download speed they promised and they have refused to do anything about it. They will not credit my account, they won’t let me cancel without a huge penalty fee and they won’t fix it.
Update — just had a customer service person tell me «if you read the fine print, we don’t really have to provide you with anything, so just pay your bill and stop bothering us».

Horrid. Internet hasn’t been this slow since 1993. The even put a cap on how much internet you can use. If you plan to use Netflix streaming? Forget about it. Wanna see that funny video everyone is talking about? Not gonna happen. Looking for an evening of RPGs with you friends across the country? Not with Clear you won’t.
And when you call/​chat with a problem wanna know what their only solution is? Unplug and plug it back in. Superior tech support, idiots.