Xo Communications

Do not do business with XO Communications! They are the worst customer service! I called earlier today and they did not help at all! The representative was very unfriendly and did not solve the problem that I called about on our service. He did nothing to try to help, but instead was rude! Don’t give XO any of your business. Don’t get stuck with such terrible customer service!

I am giving them one star b/​c Unilocal made me. This is absolutely the WORST provider. We’ve had them for service for far too many years and when I tried to cancel 2 years and 11 months ago, they graciously renewed our contract for another three years and would not let us out. Here we are again trying to cancel and they absolutely refuse to send us any sort of confirmation that our service (and more important our overpriced bills) is canceled. And they also refuse to put us through to a supervisor who can do this. They also will not accept a cancellation through a certified letter. If you are shopping, keep doing so, this company is a customer service nightmare, long contract, overpriced and crappy service (tons of outages).

This is the worst telecommunication company in the USA. Do not waste your time doing business with them. Their favorite trick is the automatic renewal. You can never cancel unless you notify them with a certain form by a certain date or the contract renews at the same high rates with the same low speeds. Horrible company to work with. No way to get anyone to help you.

XO has been a nightmare. First I was told my bill would be lower than
previous supplier… it was $ 80 higher. I decided to wait out the contract
since I had signed. Tried to cancel and found that I had automatically renewed. This is actually not the worse problem. EVERY month they
send a late notice for payment which we pay on time EVERY month and they will not dispute this. They have cut my phone off over this error on their part and every month we have to take time and money and tell them we paid on time… stay away, you have been warned.