Red Lobster

The biscuits and bar drinks are still delicious. Stephen was our waiter. He was new and very attentive.
The carpet emitted a foul odor that ruined the evening for me.

Terrible service. Waited 20 min with probably 15 tables open. Then they ask if we could wait longer until they could get something clean.

Just had dinner here. Food was excellent. And Ruby was wwaaaay above average. She made our dining experience even more enjoyable. Thanks Ruby

One star is extremely generous, but the waitress was somewhat pleasant. The restaurant was sparsely populated, but after 30 minutes waiting for two standard orders, I asked the waitress if there was a problem, she came back a few minutes later and said it would be ready in two minutes. Ten minutes later she brought the worst meal I have ever eaten at Red Lobster. I had the Crab bake which consisted of Crab legs, roasted corn and baby potatoes. The crab legs were acceptable, but the corn and potatoes were soggy and flavorless. I would not have served these to my dog. When I mentioned this to the waitress, she seemed surprised, but when I asked her if they looked fresh to her she said she really didn’t have time to look at the food she was serving. She offered to bring me replacement vegetables which I declined since it would be more of the same.

Do NOT GO HERE!!!
My husband and I went relatively early on a Friday around 5pm. There was already a 35−40min wait, so we elected to sit at the bar since there was room. There was only one bartender covering the bar and drinks ordered from the main dining areas. She was friendly, but could not keep up with the pace. My husband ordered a water and an adult beverage… He never saw the water the entire night. By the time the food arrived, I was pretty full from my salad and appetizer so I asked the waitress who brought my meal for a to-​go box. She promptly brought it, but the crazy customer to my left took my box while I was wiping my hands on my napkin!!! I recommend spending your money and time somewhere else because this particular Red Lobster does not appear to be capable of managing their restaurant with any sort of efficiency. They never sent anyone to help the lonely bartender and the other customers are clearly so desperate that they feel the need to commandeer other customers things.

I’ve loved Red Lobster since a child. It was one of my favorite places to eat at being an avid seafood lover. However, over the years I’ve noticed Red Lobster is now equivalent to many fast-​food paced eateries. I went to this location last night craving scallops only to be greatly disappointed when my meal arrived. I ordered the Admirals feast and it was horrible. Reminding me of why I hadn’t been to Red Lobster in the last 3 years. My 13 year old son was first to complain about his shrimp and french fry meal. The fried shrimp weren’t cooked completely. They should have stayed in the grease a few minutes more. The waiter informed the manager who replaced the meal with a chicken finger plate. (By the time it came we were all finished eating and waiting to leave). My meal consisted of fried foods, several of the shrimp were soggy, at first I thought it was juice from the broccoli next to them that caused the wetness, now I’m not sure… the breaded clams and scallops appeared to have been cooked in the oven rather than deep fried. I know everyone is trans fat and fried food conscious but I could have gotten a box of frozen food out the grocery store and gotten the same results for less money. Next, the waiter brought me the check, oops… I mean receipt. No little booklet, just handed it to me like I had just ordered at McDonalds. Being disgusted with the whole evening I signed the receipt, took mine, and left. When I arrived home it dawned on me my credit card hadn’t been returned. I called and they indicated my credit card was left on the table. The waiter handed me the receipts, which means he would have handed me my credit card as well. He didn’t. I live about 20 minutes away and it was already close to closing; I told them I’d pick it the next day. After hanging up it dawned on me that my credit card may be compromised. Ordering online only requires the credit card number, and the 3 digit code on the back. I cancelled my credit card. If you’re in the area and feel like a little seafood… go to Captain D’s or Rhineharts — both are in close proximity to this place. Save some money and get some edible seafood. If you frequent places like Captain George’s… this place super suck in comparison. STEP YOUR GAME UP RED LOBSTER… OR CLOSE YOUR DOORS. You’re only getting business because there is nothing else… those people here in Augusta don’t know what «real» seafood is if they think you’re the
. Readers: You’ve been warned. Your food is NOT going to look like the pictures on the menu. LOL!
PS…They need to super spring clean the place, there is a slight smell… they need to take time and really clean the tables and the booths. Scrubbing them real good. The carpet is the culprit. It needs to be replaced or cleaned with chemicals to alleviate the smells coming from it. Also, the menus need to wiped daily. Do you know how many people do not wash their hands before eating? The hostess is messing with her hair, touching her nose, writing the names of new arrivals and then she grabs a handful of menus and seat you… ServSafe Help! This Red Lobster Restaurant is nasty!

I’ve really lucked out with some really great service the numerous times I’ve dined here with family. My husband and I have kind of an odd family tradition-​every time an out of town family member doesn’t show up when they promise, we eat at Red Lobster ’cause cheddar bay biscuits can make any testy situation so much better.
This place gets pretty crazy busy at night so we try to come in for lunch if possible. I prefer a lunch portion and a nice peaceful lunch with the husband over huge portions and yelling over the music and crowd at the bar.
As strange as it sounds, I don’t order lobster when I’m here. I’m a big fan of shrimp and all things shrimp related so when they run their Shrimpfest promotion, I’m a happy girl. There’s something glorious about shrimp bathing in a tub of butter and herbs. The servers are always right on with their suggestions and quick with refills. I never have to ask for anything and we always leave regretting how very full we feel.

Went here after verifying online that there endless shrimp was still going on. Got there, ordered it then the waitress said it was over. I showed her my phone and asked for a manager. The manager finally found their way to my table and told me that it was over and their was nothing he could do. I showed him my phone and he said he could not ring it up in anyway and suggested I try something different. Then he left. He never tried to make situation better. He could have sympathized or heck offered free appetizer or dessert. Nothing. Then to make matters worse the waitress took forever to refill drinks or just bring sauce for my husband. Bottom line, have lots of time on your hands and do not make special requests. They cannot ring them up.

The evening started with a 10 minute wait at 9:00pm. Then the little blond hostess shouted «Jennifer, party of one» at the top of her lungs. Thanks, chickadee, I know that I’m alone in a Red Lobster on a Friday night; such are the perils of business travel. I truly appreciate your ability to bring it to everyone’s attention.
My server, Toni, brought the biscuits and my diet Coke to the table and returned a few minutes later to take my order. I then ordered dinner (saying that I was hoping to save room for dessert), a water, and a drink from the bar, and waited … and waited … and waited for the bar drink. Toni brought the glass of water, stared at the diet Coke, and asked «didn’t you ask me for water?» When I replied that I had, she pointed to the diet Coke and said «what’s that?» Hello? I ordered it 10 minutes ago. (I should point out that she forgot to ring it in as well.)
The food was very ordinary; slightly lower quality than other Red Lobster meals I’ve had in the past, but it’s been a while since I’ve eaten in one. My bahama mama — when it finally arrived — tasted good but smelled like cleaning solution. The service was lackluster at best.
I would have easily ordered a second drink and a dessert if Toni had tried to upsell me, but she simply brought the check without even trying.
When I left, one woman up front gave a half-​hearted «have a nice evening,» while arguing with a server about whether he had been cut or not.
To top it off — and I know this isn’t the restaurant’s fault — when I got to my car, a couple was leaning on it and smoking. Kids, if you want to commit slow suicide, don’t do it on my car. As a woman traveling alone, I did feel a bit unsafe in the parking lot at this Red Lobster, and I virtually never have that reaction.

Food was substandard. Waitress was lost mentally emotionally and physically. I never got a refill on my drink and she delivered the appetizers with dinner. Smh! Left the server tray and stand at the table. Really? Ya. Really. Smdh.

Trying not to be too mean but this was horrible. Clam Chowder was nasty, made me sick, second bowl had a hair in it. Then the waitress, Lauren, argued with me. Entrée was thrown together and wasn’t very warm. We were over charged and the waitress was just rude. Horrible dinner and experience.

We were a party of 8 at 8 p.m. and did not have to wait. The food and service was exceptional. The only reason I didn’t give it five stars is because it was cold, I had to keep my jacket on. I understand the staff get hot, but…

Stuffed flounder was mushy, steak overcooked and seasoning (peppercorns) Not good. My mom had terrible tatersauce for her fish. Biscuits and salad were good. Price is fair but not great.

I hate that they do not take reservations because depending on the time you come, there’s a 10 — 20 minute wait to be seated. The food is great, although I order the same thing every time. I personally don’t care for the batter friend shrimp. It just has an off taste to me. The mashed potatoes are bland and I barely touched my fries. The cheddar biscuits are delicious, of course, as is the strawberry lemonade. The peach smoothie was also a huge let down.
The reason it has 3 stars is because one time I ordered an appetizer over the phone to be picked up and they had me standing at the bar for 10 minutes before I was acknowledged and it took another 20 before my food was done. Mind you, I live about 20 min. away from this location and was told it’d be ready when I arrived. The décor, ambiance and delicious appetizers are its saving grace. Best calamari I’ve ever had.
Overall, nice place with friendly staff but the crowds and lack of reservations are annoying.

I’ve been to this Red Lobster more than 10 times and never had a problem with the service and food.
Every time I’ve ordered, the food comes out fresh and vegetables are not overcooked. The server even offers to give us extra biscuits to take home whenever we ask.
Service quick and efficient.
Restaurant and bathrooms clean.

Service extremely slow. Received salad, soup, and entrée basically at the same time. Guests had to ask for silverware and refills. Everything just took forever to get.

Ok, visited here on Wednesday… Service sucked, food came out wrong, and dessert was horrible!!!
Won’t be returning…

Pretty average Red Lobster here. Slow to slightly less slow service. The usual awesome cheese bread. I feel that there’s not much else to really say about Red Lobster. I did go during the endless shrimp special, and I have to say that my plate was never empty, so I guess the service was actually pretty good. It was just my first impression of the place when we walked in the hostess was nowhere to be seen and we had to stand around waiting. So, all in all, good waitresses, but horrible horrible hostesses.

Believe it or not, i had never been to Red Lobster until now. I figure It wouldn’t hurt to write a review. I could kiss whoever invented the cheese biscuits. Just for that, I’ll give the place another star. The Salmon and mash potatoes was tasty. Don’t order the shrimp fettuccine. The shrimps tasted like it came from a can. The place is pretty clean and i see a lot of families there.

My best meal in Augusta thus far– no joke.
Service was okay. I was satisfied with my meal. Overall, considering it’s a chain, not bad.