Marcos Pizza

Placed an order for two medium pizzas at 5:40 on a Sunday and was told it would be an hour and fifteen minutes. Thought it was a little bit of an overkill, considering it was only 2 miles away. Called a couple times once it was officially late, being promised it was on the way, only to make a final call at 7:45 and being told they had no idea where we were located and acting as if it was our fault. Finally, after many unnecessary clarifications, the wrong order was delivered at approximately 8:20 by an unhappy and «deserving» driver. Worst customer service I’ve honestly ever had, and I have not even been able to contact a manager since to place a proper complaint. This is not my feeling a towards Marcos in general, but this location should definitely be separated from the corporation.

A few days ago during our daily debate that I lovingly call «What do you want for lunch?», my coworker and I decided on pizza and while the food was delicious, the customer service wasn’t.
My coworker called in the order and the girl who answered the phone was laughing right in her face and blatantly lied about it.
While it our food was delivered in a decent amount of time, I just can’t get over how rude the girl was who took my order. If you read my reviews, you know that customer service is the top priority to me. I doubt if I’ll be coming back unless they get better employees.

I love Marco’s pizza, but this was like they went over to Pizza Hut and put it in a Marcos box. The pizza was definitely not the same quality i was used to at other locations, and not to be crude but the next day my wife and I spent more time on the toilet that we spent in bed. The wings were the worst ever too, more fat on them than meat.
And the customer service was so bad. Our order took 4 different employees to complete because no one knew how to work the register, and then they didn’t want to deal with splitting the wing flavors. We would be explaining our order and they would just walk away to the back and have another employee go up so we had to repeat everything again…4 times we repeated our order!
This is not worth the money, next time just save the time and place money directly in toilet.
If you want REAL quality food & customer service, add a couple minutes to your drive and go to Marcos pizza off Piedmont Rd.
Toilet Pizza, that’s what this is… smh

The food has always been good, but it’s a shame that they can never deliver on time. When my order was 10 minutes later than they said it would be (I live 1.5 miles from the store), the girl said the driver had my order and it would be here «any minute.» When i called 10 minutes after that phone call, the girl was rude and said they only have 1 driver … blah blah blah … but that my pizza had left before I had called the first time, so it should be «right there.»
The poor delivery guy shows up a few minutes later and says they upsized my pizza due to the wait.
Um … how could you have known to upsize my pizza for me if it had left the store when the rude girl said it had left. Liars.
Also, my upsized pizza was not hot and was in really poor shape when I opened the box.
Its a shame. I won’t be ordering from them again.

Figured that I’d try to upgrade from pizza hut and these guys are pretty good. Tasted great and it filled me up with two slices.

What is going on at this place? I LOVE Marcos pizza, but this location can’t seem to get their act together. I’ve ordered successfully in the past but lately it’s like I order pizzas and they disappear into the twilight zone. I ordered a pizza last week and paid by credit card, and the pizza was delivered to the wrong person. How could this happen if the driver asked to see the card? Oh wait, evidently he didn’t. BUYER BEWARE. Then tonight I ordered a pizza at about 8:58pm, and paid by credit card; Currently as I wrote this review the time is 10:48pm and sadly, no, I do not know where my pizza is. The conversation with the manager tomorrow should be interesting. Stay tuned, I have a feeling there will be *eDitS*…
Update 10/​24/​2015 I ordered a pizza online at 8:07pm it’s currently 10:15 pm and I have no pizza. It seems the only way to eat Marcos without some sort of drama is to go and pick the $hit up. To make the ordeal even more of a complete cluster fu€k, I call to check on the order and I speak to the «manager» by the name of «JAMIL» or «JANIL» who gave me all sorts of attitude… yelling and screaming in the phone that «it’s just her and the driver working.» Not to be insensitive to her plight, but that’s not my damn problem, and while I may be sensitive to the situation, taking your frustrations out on me because of that makes me FAR LESS LIKELY TO GIVE A DAMN. Despite my calm and collected demeanor, devoid of malice or sarcasm… she gave me MUCH attitude when I asked if she thought it was unreasonable to comp the order in light of the situation. She even signed off with a «humph» in rely to my thank you. And hung up on me twice after telling me to call back when the drive arrived to comp the damn order. Then she called my phone back to threaten to call the police because someone called and said something foul to her ass. FUVK MARCO’S PIZZA. I WOULDN’T FEED THAT $HIT TO MY DOG AFER TONIGHT! #weredone

I purchased a voucher deal for Marco’s a while ago and was running out of time to redeem it. It’s not close to my home, but it is close to my gym. So I stopped by on my way home. I did not order in advance so I had to wait for a bit, but it was a reasonable amount of time. My order of choice was the pepperoni magnifico (a pizza with two kinds of pepperoni– one spicy), a Greek salad, and the cinnamon sticks. My voucher covered the cost of the small pizza, regular salad, and sticks. I didn’t realize that a tip would be added automatically — the voucher did not mention that. And the staff didn’t tell me that it would be added. So it was a surprise once I got home and looked at my receipt. Shady.
My pizza was still pretty warm once I made it home. Great! OMG is this pizza good. So cheesy. Good thickness — almost pan pizza thickness. I really liked the spiciness of the pepperoni. And I actually ate the crust. A good sign for me. The salad was a good size for the price. I actually ate it over two days. They gave me two packets of salad dressing but only needed one. I did NOT like the feta on the salad though. Blech. I would order without. I was also not a fan of the cinnamon sticks. The sticks themselves were just OK, but the icing was just too sweet. However, some icing is needed. I didn’t want just plain cinnamon sticks.
Take home: GREAT pizza. Maybe you don’t need the extras.
After my raving reviewing, a friend tried the Marco’s Pizza by his place and loved it, as well. He was so surprised. Can’t wait for the location to open on N. Highland.

Delivery time is awful. This is our second bad experience and sure to be our last. I ordered a large pepperoni pizza at 6:20. It’s 8:30 and still no pizza.

This is a dine in experience. We ordered the Hawaiian (XL $ 19.99). It had the right amount of crisp and thickness to it. I personally don’t like thin or thick pizzas so this fit the bill right. The amount of toppings was just right as well. The cheese (XL $ 11.99) was just as good. The buffalo wings and chicken dippers were a decent appetizer but obviously wings aren’t their speciality so it was ok that they were just ok. They also have subs.
The place can hold about 25 people. It’s clean and nicely designed. The worker was friendly and helpful. One thing I would say is if you’re an Emory student use your ID for big discounts.
I would recommend this place.

The pizza here is ok. Not the greatest but worth the price. They offer delivery too. I tried this place for the first time because they were having a special for «national spinach day» :do aye a can of spinach and get a free medium chicken florentine pizza. I’ll try anything free! The pizza was ok. Nothing crazy special but decent. Reminded me of little Caesar’s pizza from the 90s. Is great drinking food, but not gourmet

Reviewing this location a little late, but I’m next door so I thought I’d share. I’m from up north and I’m always excited when I see that one of the restaurants from up there has franchised down here. This Marcos did a pretty good job of recreating some Friday night memories with my family enjoying some good pizza. The owner was very engaging and energetic. I’ll look forward to the next visit.

I thought it would be so easy, they have a very simple online ordering process that said my wait time was 50 minutes. Great.
55 minute later, I called for a statue check. The polite guy on the phone said it was in the car and should be there 10 – 15 minutes later, and sorry for the delay. No worries.
1.5 hours after placing the order, we called for another status check, since the pizza supposedly had been out for delivery for over 35 minutes. More apologies and an offer for free pizza next time we order.
There will be no next time. When our pizza finally got here 45 minutes after the estimated delivery time, an hour and 35 minutes after ordering it, the delivery guy promised it was still warm. Nope. Cheese was congealed and the pizza was barely even room temperature. It was tough to tell if the pizza would’ve been good had it not been sitting in a car for who knows how long. Besides that, our order was wrong. Our toppings were randomly on different halves of the pizza and it was sliced wrong (not a huge deal but with the «simple» online ordering process, those are things you can specify, which we did).
Keep my free pizza, I won’t be placing another order.

We had a FABULOUS dinner at Marcos Pizza in Atlanta last night. I ordered a medium Pepperoni Pizza – it was absolutely _D_E_L_I_C_I_O_U_S_!_. Tasted authentic not plasticy Americanized like Domino’s/Pizza Hut/​Papa Johns etc.
We’re already looking forward to our next visit.