Mens Wearhouse

Absolutely worst customer service experience EVER!
I went to Men’s Warehouse on a Saturday afternoon to pick tuxedos for my wedding since I had a friends & family discount through my cousin, a total of 12 tuxes. After spending two hours there (mostly waiting around) because they were understaffed and the few employees had to run back and forth between customers, our tuxes were picked, our discount was confirmed, and our deposits were paid. After going back and forth with the Operations Manager Rosie, they agreed to match the free Groom’s Tux that Friar Tux was going to give us. My experience at the store was not favorable, it took forever and Rosie, the Operations manager was rude and had an attitude the entire time we were there even though we were giving her 12 tuxes worth of business.
Two days later on Monday, 4 members of our party had gone in, gotten measured and put down their deposits. I then find out from my cousin who works there, that they decided not to honor our agreement (which a deposit was made for) and had cancelled our discounts and replaced them with their standard pricing package which was significantly more per tux.
I assume Rosie was involved in canceling the discount and the reason I was given was that it was «against corporate policy» which doesn’t make any sense. If any part of the discount was against corporate policy, why did they give it to us? Furthermore, whether or not something is against corporate policy, once a agreement has been made and a deposit has been paid, it is completely unacceptable for the company to turn around and reneg on that agreement. No one at the store called to inform me of the situation. I had to call the store to find out what was happening because they couldn’t be bothered to inform their customer.
I escalated the issue to the store manager Vic and the District Manager George, both were very professional, patient, and worked to resolve the issue. I wish I was dealing with them from the very beginning because they were very competent and I wouldn’t have had this issue. However, it was too little too late. If Men’s Warehouse went back on an agreement once, they can and probably would do it again. I have lost all trust in Men’s Warehouse and they have lost a great deal of business.
TLDR: The Operations Manager Rosie is rude and should not be working with customers. Men’s Warehouse went back on their agreement and cancelled a discount that had already been agreed to and a deposit was placed to confirm it. They did not call their customer to inform me of the situation. When I called them, they deferred blame to a «corporate decision». As a company they should not be trusted.

To the young arrogant girls and boys there, get another job. Other than Vic, customer service there is hideous! Management better fix this fast! I have been a customer for many years for the convenience and the customer service. I have never heard «no I can’t,» can’t be done” buy another suit” can’t fix the problem,” in one visit! Horrible.

I had nothing but a positive experience at the Men’s Warehouse. The clothing consultant Justin C. Help me pick out tie, shirt, and sock combinations to five different suits effortlessly! He pulled these combinations straight out of HEAVEN … The dude is that good!!! When you come ask for Justin he’ll help you out!!!

I visited this Men’s Wearhouse last week in search of a black suit. I was eventually helped by Vic, the store manager. Vic had me try on various suit jackets to determine a fit and style that looked best on me. At the time Men’s Wearhouse was having a promotion — an additional suit for $ 100. So I ended up getting a second suit in dark blue.
It was a pretty expensive visit, but I’m satisfied. Vic was polite, helpful, and importantly: not pushy. He had suggested several accessories to go with the suits, some of which I added and others I declined as I had no interest/​need. When buying a suit, don’t forgot to account for the tailoring costs as it’s very doubtful that you’ll fit in an off-​the-​rack suit exactly without need for alterations. The tailoring can add up, depending on how much you need (and if you’re buying more than one suit).
Today I came by to pick up my now-​tailored suits. I’m happy with the resulting fit, although I may have the sleeves slightly adjusted to my tastes. As it turns out Men’s Wearhouse just started another promotion — buy a suit and get another one free. Vic refunded me the $ 100 without my bringing up the new promotion at all. Now that’s customer service.

This is one of the new (er) MW in the area, they’ve been here about nine months only. It was my first time here and this Men’s Wearhouse is so clean and pristine! I came to return a suit I bought online and it was the quickest process. I also chatted with the associates and they were professional, friendly and had smiles. I felt very welcome, even on a return. Because of this, next time my family members need a suit, I will probably tell them to come here, instead of buying online to make sure it fits. Good sales when they have buy one get one free! (I wish they had a ladies section!)
So Justin & Stormie, I don’t know if you ever will read this, but I felt that you two really made the store feel like a place I was welcomed. Thanks so much.

I got my tux rental for my wedding banquet few years ago. Customer service met industry standard but not supra. I guess it really did go downhill after Mr. Zimmer’s depature. Men’s Wearhouse has lost its only unique identity (which is Mr. Zimmer’s himself). Talking about the decision made by those greedy board members who betrayed him. Ha.
For Alternation .why bother coming in here when you can get same cheaper service everywhere. For suit purchase, you can buy one cheaper at Macy’s in the same mall. For in home suit tailoring service and delivery, I would go for ZTailor (which is Mr. Zimmer’s new venture). I am not doing ad for him here. Check my reviews and I did get service from it and fell in love. Mr. Zimmer for LIFE!

If I could give zero stars I would. Regularly calling to see if suit is in… reassured that it will be in tues. Flying out for the wedding thurs. Suitless. We are going to have one very pissed off bride. Oh and when u call they are very rude on the phone and defensive. We ordered 2months ago. …how on earth is it not in? All around sucky service. If you want a happy bride and wedding party don’t go here. I would say overall men’s wearhouse has lost what it once had …

Great staff, friendly, helpful.

Let me start off by saying I wish I can give negative scores.
We spent over $ 4,000 for 5 tuxes and they somehow manage to keep losing our measurements. Now its down to the day before of the wedding to get our final pieces.
Stay away if you expect things to go smoothly. Lower your standards by a couple notches before dealing with these idiot greasy salesmen.

I’ve been in here several times with my husband. I’ve experienced really good service each time we are here. The store is always clean and organized. In my times here, I’ve seen the sales deal with some difficult customers and situations and they have resolved it well.
I assume my husband continue to shop at this store because he also likes the service and the products. He’s bought jeans, vest and sports coats here.

I’ve shopped at this location for years buying suits and ties for work. It’s been a few years since I have gone back since I moved away from the area. Well I’m back in town for a wedding and took my suit in to get a shirt and pocket square for the wedding. Elie (spelling?) was so helpful and helped pick out shirts, a square, and crazy colored socks that matched everything. He even pressed my suit that was my luggage and the dress shirts I bought so I could wear them right away. He even took the time to show me how to fold the pocket square. This is why I continue to come back.

I’ve purchased two suits from this shop so far, and I’ve had an extremely positive experience here during all my visits.
The shop has a large selection of suits of various colors, styles, and price ranges.
The gentlemen who assisted me in picking out my suits and accessories were extremely patient, friendly, and helpful. I’m not exactly the most fashion-​savvy guy out there, as I usually eschew fashion for comfort every chance I can get away with it (usually in the form of a t-​shirt, shorts, and sandals), so their advice on the importance of choosing the appropriate colors for the correct social/​business context was incredibly invaluable, as were their pointers on matching colors, and how to wear and care for the clothing they sold me.
When I decide it’s time to purchase a third suit, this location will definitely be my first stop to check out.

Worse service from any business I’ve had in my life. That is not an understatement. After purchasing tuxedos from the Men’s Wearhouse in Santa Rosa, I sent three tuxes down to Arcadia to have them fitted and picked up by my cousin, brother, and father. Each of those people had issues with their tuxes. I actually had to call the store twice to remind them who I was and that they even had the tuxedos. I could go on and on, but I gist of the message is: don’t ever use this place. People there don’t care about customer service and/​or don’t work as a team. And even though they are nice people and pleasant to talk to their level of professionalism added a lot of hassle and embarrassment to my wedding party. Try another Men’s Wearhouse. I had the opposite experience in Santa Rosa.

This place, despite some flaws, did their job and did it well. All employees I dealt with were friendly and eager to help. I rented tuxedos here for my wedding and throughout the process it was clear that when they made a mistake, the customer was clearly benefiting from the fumble. Every wrong size or late delivery that happened on their side resulted in an extra discount for me. I would have been happy to pay the normal price had they delivered everything in the right size on time anyway. The mistakes they made were not threatening to ruin my wedding day though.
Zooming out to the state and national levels, you can get sized at any Men’s Wearhouse location and it will be added to the group order in the computer system. Then your groomsmen or you or whoever is renting can arrange to pick up at any other MW location. I loved this because I got sized in Northern California and picked up nearer to my wedding location in Southern California. Convenient!
Last bit of info: This is one of the few places that I’ve seen offer suit jackets at 35s. Any regular dept store would have the minimum size of 36s.
One more thing: The clothing steamer you can buy on Amazon. Compare prices. Shop smart. Good luck!

The staff in particular Phil Siapkaris was amazing! His attention to detail and recommendations of what would look best on me was impeccable. After leaving the Pasadena store I decided to exchange a shirt I had purchased at the Burbank store and the experience was far less then what I experienced in Pasadena. The staff, well let’s just say didn’t seem to motivated to help me out. If your looking for a great shopping experience along with a great selection of anything from casual to business attire, I strongly recommend the Pasadena store! Thanks again for your professionalism Phil.

Westfield mall is crazy busy during the holiday. I Went there to men’s wearhouse to get a new suit for a wedding. They have great holiday special. Buy one and get the lower price one for free. the lady was helpful. They even tailored them to have a perfect fit.
Will go back to get more suits for work and meeting:)

Is there lower than 1 star?
Arcadia Men’s Warehouse have the WORST CUSTOMER SERVICE you can find anywhere! For my sister’s wedding we reserved a ring bearer ‘s little suit online for $ 150. When we went in for a fit, they did not greet ANYONE not even children, which was fine with us but it gets better. Manager Maria (a short mid-​size Hispanic female) took his measurements like a robot. Now it’s time for pick up! Not only Maria measured the jacket size ONE FULL size too large, she wants to charge us $ 20 more for a smaller size, (he looks like he’s wearing 2 huge shoulder pads) saying that WE ORDERED THE WRONG SIZE… WTF! This is one store I will not visit again!

Maria the operations manager is unfriendly and impatient.
Took my groomsmen elsewhere.

I recently went to Men’s Wearhouse in Pasadena to buy some shirts and slacks. Excellent service and they sell nice clothing. My wife told me that the Arcadia Mall now has a Men’s Wearhouse so I went there ’cause it’s closer to where we live. I wanted to buy about 6 – 8 shirts and some slacks. They didn’t have any of the shirts in stock that I wanted so they showed me pictures of shirts on their website. How am I supposed to know what they really look like if they’re not in stock? So they ordered the shirts and told me that when they arrived I could buy the ones I wanted. Great. So a week goes by and the shirts arrive. Wrong size. So they re-​ordered them and when the new ones arrived I bought about 6 of them.
The same guy who ordered the shirts in the wrong size was helping me to find some slacks. I told him my waist size and I told him the color slacks that I recently bought in Pasadena. So he pulls out some gray slacks and says «These will look good with your blue blazer.» I told him «I’m sure they would, since I just bought a pair in Pasadena.» Then he pulls out a pair of black slacks in a size larger than I asked him for. This told me that the guy does not listen well. He didn’t listen well when I told him the size of the shirts I wanted, he didn’t listen to the size of my waist and he didn’t listen when I told him what slacks I had already purchased in Pasadena. Imagine my surprise when I found out this was the Manager. His name starts with an «A.» One of the assistant managers was highly professional but I probably won’t go back. Men’s Wearhouse in Pasadena has outstanding service and probably a larger selection than in Arcadia so I’ll just go to Pasadena.

The manager went out of her way to help me get a tuxedo shirt that fit. The original shirt was too long so they had to pass along the one they yse to fit people. I was fine with it but only if they dry cleaned it which they did. However, I had to wait over 8 hours for it. Mind you, I went to pick up my tux right when the mall opened at 10 AM. I finally got to picking it up at 4:30 PM after calling all day about it.