Sky Nails Salon

POOR CUSTOMER SERVICE. I rarely have bad experiences to complain about but this place failed! I called 4 hours ahead of time to make an appointment and ensure they were able to take us. The man that answer was impersonable to begin with, but he did assure me it would be fine and that he would take us. He even asked me for my name, and I told him what time we’d be there.
When we arrived, they looked understaffed. The man looked at us and looked at the time. I reminded him of my appointment, yet he insisted I never called and he never spoke to me. Then he continued to do what he was doing and left us sitting there without saying whether he’d take us or not. Really?
As to be expected, we went elsewhere. Found another spa that actually wanted our business.
I’m posting my phone log — tryna tell me I didn’t call. #smh

If i could give this place zero stars, i would. This was my second visit here & each time, i was turned away. They seemed to be understaffed. What really made me upset was that i made an appointment for both visits. This most recent time, the gentleman claimed to have never gotten my call & never booked my appointment. He was very rude about it.
I wont be giving this place another chance.

I’ve going to long at sky nail for 4 years now I’m very happy!!!

I love gel nails and know some places can do a not so good job. These I can truly say were perfection. Also, although it is a bit weird not having a regular pedi chair, their job well done makes up for it. Will def be back specially for a deluxe pedi !

I love how they do my nails. Awesome job and they always last a long time. The only issue is when I schedule an appointment I usually have to wait. Recently he started someone’s nails 5 minutes before my appointment. Other than that I recommend for great nails.

I was just visiting American Canyon to see my friend and hang out with her. My nails were in pretty bad shape, so I searched Unilocal for a good nail salon nearby. I called in to Sky Nail salon and luckily they had a spot for me. I chose to get a new color for my gel nails and Kim brought me a selection of colors to choose from. In the end, I chose a pale pink and Kim started to work on my nails. I can say with great confidence that Kim was very good at her job. The nails were smooth and even. I left the shop feeling great about my nails. They may be simple, but the quality of the gel nails was one of the best i have experienced. Thanks Sky Nail salon for the beautiful nails.

They are just rude. They dont speak to you and the lady that did my eyebrows put her phone by my face on speaker to talk to someone and talk the whole time for waxed me.

Never keep appointments. Even when you call the wait is usually 20 – 30 minutes. The worst part is no one ever greets you and no one ever updates you on when they will attend you. I’ve been here several times and it’s always the same.

All in all it was ok. It was my first time here and I was a bit disappointed that there were no massage chairs. I chose to just get a mani. I got a gel manicure which came out nice. The place looked really clean and nice not too crowded. My rating comes from the miscommunication I had with the lady that attended me. She was very nice but didn’t seem to understand a word I said. I asked her not to file my nails down but the first nail she filed took all the length I had (not much to begin with). I really wanted to keep the little length I had bit after she filed down the first one I didn’t really have a choice but to let her file the rest down. Also I didn’t really know what was going on she didn’t explain things to me so when my nails were drying and she unexpectedly walked up behind me to grab the back of my next for a massage. I was pretty surprised but she just kept going not noticing or understanding my surprise so I just went with it. I won’t be going back honestly I really want to have someone that understands what I want. I paid $ 27 for a gel manicure and a lot of uncomfortable silence. I know I already mentioned this but I really didn’t want to lose the length on my nail the biggest reason to not go back.

They dont have expensive spa chairs but thats ok. They use a big bowl to soak your feet but they put roses and oranges or lemons inside too. Ive been coming here for two or three years now. Sometimes depending on who you get it can be hit or miss bc sometimes there are new people who dont do so great. I like the girls and owner who have been here consistently bc they always do a good job. The «newbies» arent usually there for long from what ive noticed. $ 30 for a mani/​pedi which includes arm and hot stone massage with hot towels? Wonderful! And ive always seen them open a new sterile pack of tools and clean things. Ive came when its been dead and super busy. Call ahead if u dont know the busy and slow days.
I’m getting the special pedi as we speak… its wonderful. DEFINITELY worth the extra $ 7

I use to be a frequent customer. My experience could be better in terms of satisfying the customer.

I went in yesterday am — I was the only client until I left …
It was BEAUTIFUL! Good job done too! 60 $ for a gel mani/​pedi … Plus tip … I’m pretty happy — I had a «new» pedi lady and the same mani lady … I can not complain at all …
Best mani/​pedi in a while! Great Price w a Great job!

I’ve been coming to this shop for two years. I used to love coming here until recently. The owner Long needs to be taught how to be professional. First, he has no bedside manners. However lately, he has unaccommodated me twice!
The last time was the last straw. I called to make an appointment on a Monday. No answer. Then he calls me back and tells me he wasn’t at the shop and to call back on Wednesday. Who treats their customers like that??? So I call back on Wednesday and was able to leave a message. On Friday I called back to see if someone got my message and if I had an appointment for Saturday. Long tells me that the girl I prefer doesn’t work on Saturdays anymore. So I ask if someone else can do my pedi/​mani and he told me no. I put in a lot of work to make an appointment to NOT get one.
Then I inquired about my message and he said he didn’t have my number to call back when I always leave my number (and repeat it) when leaving a message for a business. I guess my business isn’t welcomed here anymore and being that I pass by two nail shops just to get to his, I will be patronizing one of those places.
Sorry, Sky Nails does not except loyal customers at this time.

I walked in and politely requested a manicure and a man who said his name was Long told me «we don’t have time for that today.» The business just opened 15 minutes before I walked in, so I asked him to clarify and he told me that they would have time to do this simple service in 2.5 hours. In addition to the poor customer service, the shop is unkempt. I’m sure there are better places to go in the area. Please avoid this place.

My favorite place for a mani/​pedi. Inexpensive, quality service and relaxing. Nothing beats their hot stone feet massage during a pedicure. I’ve been a loyal customer since I moved to the area 5 years ago.

Just got a manicure on Monday! And this may be my solid go to for manis and pedis now! I came in a broken acrylics and Long fixed me up with a new full set of gel nails! color is don’t bossa nova me by OPI. Love them!
Minus 1 star because my toes were painted as well as they were last week. She missed the entire side of my big toe. I will definitely come in for a pedi on the weekends and manis during the week.

Gave this place another try. Got French tip for gel nails $ 30 really good quality! Have lasted two weeks and I have been cleaning and scrubbing. They sanitize all equipment.

Customer service: 5 ‘s
Price: 4’s (might be because I’m a cheap-​o lol)
Attention to detail: 5 ‘s
Cleanliness: 5’s
Mani & pedicure combo: definitely a 5 treatment (don’t ever remember wanting to fall asleep during a mani or pedi ever so kudos to them)
Location: 4’s (but I definitely think that they deserve to be in a better location and they don’t get the attention they deserve because I had not a clue they have been here for 6 years… geezzz)
Thank you again ladies

$ 30 for regular mani + pedi, $ 5 polish removal. No appointment made on a Thursday at 1430. Easily accessible though grungy parking. Interior has basic decorations, regular cushioned chairs and manicure tables on the other side. Generally polite staff, although quiet. English spoken is minimal, mostly signals were used. Quiet and comfortable experience.
Tools: Unsure how totally clean these were. Presented in an open plastic container. Washcloths were placed under my hands.
Cleanliness: Manicurist wiped nail polish and cut skin on the washcloth, and dropped nail clippings on herself and then just wiped them off. Then, when she took a mini break, she cut her toenails behind the counter, walked and simply applied lotion to her hands and to my dismay, tried to give me a shoulder massage. The cutting of her own toenails (the manicurist) in the middle of my manicure and pedicure really threw me off. Especially because she didn’t wear gloves or wash her hands throughout.
Shoulder massage, leg and foot massage, foot scrub, hand and arm massage, hot stone leg massage, foot bath with petals and a slice of citrus: Foot bath water was less than warm. Shoulder massage wasn’t extraordinary or poor just meh. The stones weren’t hot. The best part was the leg and foot massage. Everything else could have just been left out and I would have been happier.
Quality of Work: Cleaning nails is done thoroughly. Exceptional in this aspect. Pedicure had a good even coat. Manicure had good shape and generally even coat. Would have preferred that the lines weren’t cleaned up with just her nails because upon inspection, you can notice several lines on the edges. From afar, it looks decent but would have preferred a bit cleaner look.
Manicure and pedicure aesthetic is better than most, not the best. Cleanliness and customer service could use some improvement. Price for the services rendered is average.

5 stars for easy parking
5 stars for speed of service
0 stars for «Long’s» attitude
1 star for him not having the color I wanted. (SINCE WHEN IS pastel pink too much to ask for)
3 stars for price.
2 stars for location (a little run down strip mall)
5 stars for the quality of the job. My nails look great!