XFINITY Store by Comcast

30 to 90 minutes to return the boxes is ridiculous. Must be a lot of ppl fed up Xfinity.

The worst customer service ever. Nobody in this store is willing to help and they keep passing the buck to someone else. Even asked for a supervisor and they said she was busy and to call HR at HQ!!! Worst company ever

I went to this location to return the cable box — experienced one of the worst customer service — the folks look down upon customers and rude, dont speak with courtesy — i hope some other provider offers the great internet — i would want to jump right away and not deal with comcast any time…

I came here to return equipment and get rid of my landline. When you show up you are greeted by the host desk, who takes your equipment and registers you. After that you sit around and wait for your name to be called. They actually display the next several names on a screen.
Once your name is called you tell the person at a computer station what you want — they type for five minutes while you stand around awkwardly. Then they print a receipt and tell you you’re all done.
Overall — the venue was clean and well maintained. Nicer than the one in Buckhead — however it lacked seating and overall ambiance for a place where people are expected to sit around and wait.

If you want to save money on your account, go see Krystal Dunbar. On yesterday, I went to return an unused piece of equipment and Krystal was my service representative. She reviewed my account and noticed I wasn’t taking advantage of huge savings by bundling my services. Long story short, I walked out with a better lineup, improved platform capability (Xfinity-​1) and a lowered bill. She was friendly, knowledgeable on products, attentive to details and genuinely helpful to make sure I understood every detail regarding the changes in my account. Overall– customer service experience was EXCEPTIONAL by Krystal Dunbar.

I wanted to transfer my service to my new address however Comcast does not provide services at the new address, so they are forcing me to pay an early termination fee even though I was not under an agreement with them.

So angry with Comcast xfinity. I ordered service three weeks ago and was given an install date for today July 18. Timeframe from 330 – 530. I received several emails and phone calls reminding me of the appointment. This morning, I got a call from «customer service» telling me that my technician had an emergency and wild it be ok if he came out at 8am on Sunday. I replied that I really need it done on the day I scheduled. So she called me back and said they got another technician on it and they’ll keep my appointment. Well, we waited until 630pm and no technician showed. So I called customer service and she told me that they couldn’t find a callback number for me so they rescheduled for August 4. August 4!!! No. I am not waiting another three weeks because Comcast screwed up on scheduling. I was told someone will call me tomorrow at 1040 to discuss schedules but I doubt it will be good news. If Comcast wants my business, they better get their act together right now.

This location is newish and well maintained. There are plenty of seats ranging from bar stools to comfy seats. Try to grab one of the chairs near the large hd T.V.because you are more than likely going to have to wait even though they are well staffed. Ohhhhh that pesky wait! Part of the problem is that people are usually unhappy when they come in and there is quite a bit of back and forth arguing and other customer service issues.. The lady who helped me was upbeat and great.

I wish I could give 0 stars. Their system is down again. This is the second time I’ve tried to exchange this faulty set top box and both times their systems have been down. I wish we had options other than dish in our community. I’d love to fire Comcast!

All in all a much needed and improved upgrade over their prior location. Three times the staff of their prior location as well. Short waiting period, even after lunch on a Friday afternoon.

If there was a way to rate Comcast Internet service as a zero I would have done it three times by now. Comcast is a complete and utter rip off. The service of the Internet itself is fine but the billing for the service is ridiculous. It was advertised to me as being unlimited WiFi bt they often charge me extra money every month for going over our limit… someone obviously doesn’t know what unlimited means and it’s not me. The plan I signed up for was «perfect for gaming and netflix» but now I am being asked to upgrade my package to a more suitable one. Our bill has gone from 48 – 93 in a month. I will never do business with Comcast again after my contract is up. I would rather have dial up.

I recently left the store. Comcast/​Xfinity has terrible customer service and does not value the customers time.
I spent 4 hours on the phone between 5 phone calls in a two month period trying to correct a Comcast problem.
(They incorrectly shipped me a modem and they would not have it picked up. I was told on all four phone conversations that the problem was taken care of.)
Issues continues, so we drove over an hour to the store to drop off the modem. I arrived three minutes before the store was to close and they would not take the modem because they were already closing.
On a return visit after driving an hour I waited for 30 minutes before I was seen by an associate. In my mind this is unacceptable.
Once I was attended to, the associated was very nice and quickly returned the equipment and again said the problem should be resolved. I guess we will see with next month’s bill.

I arrived here after I left worked, the place was busy, and they seem to be short of help. I did like the set up inside this particular service center. It reminded me of a cell phone store. I like how you can sign in on the ipad and you can see on the screen when its your turn next to speak with a representative. What I didn’t like were the wait times. I felt like the process could have been a lot quicker if they had more people working, and the rep I had she was trying her hardest to assist me promptly but after waiting a long time I was annoyed. I’ll probably give this service center another chance, just not doing rush hour time.

This was my first time in an Xfinity store. With all the red I was seeing, I thought I was in a Verizon store. Service was just about on-​par like a Verizon store too because they ask you to sign in and wait until your name is called.
I like how they show you all their product offerings and you really do get better face-​to-​face service here versus talking to someone on the phone. My service person was able to resolve my issue in a timely manner even if it wasn’t the best news, but they did answer my questions.
My primary concern pertained to leasing their modem. I wanted to know if I could return it once I bought my own (which is a little more economical since borrowing their modem is $ 9/​month). They said I could return it to the store whenever I’m ready. They were also able to bump up my installation by a day.
I’m a fan, but let’s hope that I don’t have to come here too often. They also have kiosks for you to pay your bill.

Never in my life have I had a QUICK run in with comcast… EVER!!!
But today I was in and out in less than 30 sec! I promise!!!
I’m all honesty it probably depends on what kind of issue you have… I needed replacement cords because when I moved the cable connection in my old apt was stripped and I couldn’t get the cord out of the wall so I just cut the cord (O_​o) and packed up the cable box. I thought that I can just go to walmart and get a replacement cord! Wrong! The cords were stuck to the cable splitter and I couldn’t get the old cords off! Off to comcast I go on a Saturday ugh!
But there is a God!!!
I walked in, saw all the ppl in the waiting section and my face dropped… but the rep named Rocky greeted me with a «big smile I like my job» kind of smile and asked me what my issue was.
I told him I needed new cable cords and a splitter, he said handed me the cords and said «anything else» ?
I burst out laughing and said so you don’t need my acct number? No ID? No names of my great grandparents and their SSN?
He said no, I just want to make sure you walk out of here happy! #FELLOVER
Out in less than 30 sec! Yes sir!!!

Unlike ANY Comcast Center you’ll find in Atlanta, this place actually uses the air conditioning, has a number system and CHAIRS so you can take a number and sit while you wait. But also unlike any Comcast Center you’ll find in Atlanta, there is NEVER a line. They have more than 2 people working at all times and you will most likely be in and out of there in under 10 minutes. The staff is courteous, respectful and energetic, ALSO unlike any Comcast Center you’ll find in Atlanta.
I recommend that anyone with a car AVOID the location on Malone Drive like the plague. Drive the 12 minute one-​way drive up 400 to Alpharetta. It is worth the extra 24 minute drive to avoid wasting 2+ hours of your life waiting at the other centers.

I’ve had experience with different comcast stores in the past so I was leery of what to expect when I tried this place.
I was pleasantly surprised. The wait time was under 10 minutes even though there were alot of people in the store.
I had setup new service online the night before and of course my information had been lost somehow.
Well they took care of that no problem and even gave me premium channels for 6months for the inconvenience.
I left with all new equipment in a total of about 20 min.