Verizon Wireless

Disappointment in this store and my sales experience. Had been sitting on a free upgrade for over a year. My phone finally broke and I went in to pay my $ 100 to go from a 5 to a 6. Really wasn’t interested in the 6s, would rather save $ 100. Told the rep this. Said very simply I just want a new phone and my same plan with no extra expenses. The rep says the have some special offers going that would actually save me money. I tell him no I’m not interested in that. He starts to explain and I listen. Shouldn’t have listened. Long story short, I end up going with a 64GB 6s for $ 100 which comes with $ 100 in free accessories. I ask the rep to explain what the differences are and he attempts to do so, but not in a clear and understandable fashion. I tell him «something does seem right, why would Verizon do this? What’s the catch? Seems to good to be true». Basically was told everything would be the same and they were just trying to keep up with competition and retain existing customers. I said fine, as long as my bill is the same, which I was assured it would be. My bill is now $ 20/​month higher. Pretty sour about it. All I wanted was a 6 for $ 100, 16GB, and same plan for same rate. Perhaps my fault for not sticking to my guns.

After dealing with the company and BBB for a long time, Verizon as a company got this liars’ back so we moved our 3 lines to AT&T.
It seems that the only thing that they care is the money. No matter if their own clients get scammed. Try to avoid giving your business to this company, it sucks from the bottom to the top.

Don’t go into this store — you will leave angry. I’ve gone multiple times and I’ve learned the following:
Expect to spend an hour at a minimum no matter how small your issue is
Not one person that works here will be able to give you the answers without asking for help
If you talk to two people about the same issue, you will get two answers
The sales people will take personal calls while they’re assisting you as well as text their buddies… the customer isn’t important

ALL STORES ARE NOT CREATED EQUALLY
Sometimes, you may wonder «What’s the point in reviewing another Verizon, they are all the same anyway?» No they are not. This particular store is nothing like the other ones I have recently visited. It is waaaay cooler.
First of all, it has a large open floor plan and great seating areas. Many of the phones were openly displayed on tables which made it really easy to explore and experience each phone without feeling crowded. This store also had a larger selection of phones which included models that I had not yet seen. Also, displayed in the store were what I consider toys, (little gadgets that make your face light up and cause you to get way too excited) like a remote controlled, drone and a super-​cool GO PRO camera with demo. Love it! After looking at phones for more than an hour, I needed something else to look at for a minute.
Customer service was a step above as the employees seemed very knowledgeable about the products. When someone is talking to me about a product, I appreciate their personal insight and anecdotal information along with their professional opinion. I don’t need them to recite the manual to me because I have already done the research before visiting the store. I was able to tell Rick what I really wanted and needed in a phone so that he could direct me accordingly. No shenanigans!
The conversation was focused and helpful and I will probably return to this location when I have made the final decision regarding the appropriate phone for me.
We were in the store so long that we were actually given bottles of water. Nice touch!
If you want great service, get in early, with research in hand and know what you do and don’t want so that you can have a great experience.

The customer service here is garbage. The associates are so concerned about making sales that they will mislead you about the products and services that you’re signing up for. They are definitely not looking out for the customer no matter how friendly they seem.
And don’t even bother trying to call the store unless you don’t mind 20+ min wait times.

I went looking for a phone to replace mine since it was dying. It was going to be a very easy sale for someone. The person helping led me to the galaxy s5 which is what I was interested in. I ask for a specs sheet and they don’t have anything with specs. So do people really just pick phone by how pretty they are these days… They guy told me some information about the phone, but not that much. so On the phone I go look up the specs online. Lone behold the sales rep was incorrect with about 95% of what he told me. Either way I was still interested in the phone, but stupid me, why would I think they would actually have a phone in stock that they sell. well they didn’t. the guy suggested going to Samsung’s website to buy the phone because it may be cheaper… little did he know that trying to go through Samsung’s website to buy the phone directs right back to Verizon’s website.
Then he left it off saying I would just need to bring the phone in for them to transfer it over on the account… wrong again. I just took my SIM card from my previous phone and moved it into the new phone. I know it’s black magic.
Customer service is nonexistent!

This is the worst run Verizon store on the planet. There is always a long wait and they only care about sales, not service.

Over an hour to upgrade a phone! Awful experience! Took 3 people to go thru the paperwork and phone will not connect to the their network. Very inexperienced help. I would definitely recommend another provider!

Should be shut down. The worst management i’ve ever experienced anywhere!!!

There is one thing I can’t stand… When you wait for 30 minutes to talk to an expert and then they know less than you do! Really! I really wish they would hire and train their staff to know more and be able to troubleshoot rather than giving you some silly standard answer. Come on Verizon, invest in some real support staff instead of hiring off the street and training a warm body who can talk.

In the throes of relocation to Atlanta and dealing with initiating hospice care for my Mother, we went to this store asking to bundle cellphone, landline, and internet access. The salesperson sold me a wireless phone and jetpak wifi for my home instead. Not only did I used the term «landline» (as did he) I asked that there would be a 911 address and fax compatibility. The salesperson used the term «landline» when referring to the product he was selling me, but it was not a landline and did not meet any of my requested criteria. The reception was so poor it sounded like you were talking underwater. The jetpak needs to be powered up each time you go online at home, and its battery has to be charged (but cannot be left plugged in once charged, so you have to guess how much battery you have left). It might take 10 – 15 minutes to get online waiting for it to power up. When I tried to return the equipment there was a restocking fee and they refunded $ 4.98 out of $ 222.Verizon Customer service later made the proper adjustment that the store manager would not-​$ 80+ for me). The salesman also asked what my use would be and I told him «no texting, emergency use of cell phone, and basic service», but the first bill for 2 weeks of August and September projected use was $ 392, for a plan I did not ask for. I am a newly transplanted New Yorker, not a tekkie, but hardly naïve. Every salesman has the right to oversell, but this was blatant misrepresentation. Thanks to Verizon Customer Service for getting us straightened out.

Very friendly service and competitive pricing. Their product knowledge was a bit lacking, but then again we weren’t in the market for the latest & greatest which they may be better versed in. I’d done my research online ahead of time, so only needed the hands-​on to make the final decisions on hardware. I was also pleased to find they had phones in stock that the website had stated could only be had online.

I’m not sure where all the negativity is coming from, but I will say that my experience here was infinitely better than my experiences at other Verizon stores. I had the associate Ashley handling my case and she was very knowledgeable. She helped get me set up with a phone, accessories, ect. and all with a smile! Very efficient and well done. She was also knowledgeable about local company discounts, packages, deals, and the like.
The only issue I had was with the manager, who kept pushing accessories I didn’t want, but I only dealt with him for a short time. He was still very friendly.