Hyatt Place Atlanta/Alpharetta/North Point Mall

First time staying at a Hyatt Place and lived here for a week, I was extremely impressed! Super clean, great location, plenty of room to work, sleep, live, etc. Very nice staff and very accommodating. Definitely recommend.

This place was a solid 4 stars until checkout. The woman behind the counter was really busy and asked if they could email me my invoice. I agreed. They never sent it. I have been calling since I landed yesterday to follow up but no one is answering the phone. I don’t understand how you can run a business and not answer the phone for 2 days. I tripled checked the phone number both online and on the Hyatt app. I am currently on hold with corporate Hyatt, perhaps they can assist me with this.
Overall though, the stay was nice and the people friendly. I would recommend to people who don’t need their receipt in a timely manner.

I really enjoyed my stay it was pleasant. But I did feel like it was missing a Wow Factor in order for it to be stellar. The check_​in process was the best part of the experience the clerks were very welcoming. They made you feel special from the moment you walked in but then the love affair just went flat. I wanted more of the service I received from the Check-​in process, I was looking for a customer defining moment!
The Room:
I loved the modern design and the firm mattress that was in my room. The best part was the swivel on the TV, which made it easy to pan the TV from left to right. The only issue I found was the cushion in the sofa needed to be changed. It hurt to sit down for over 30minutes I could feel the metal sofa bed.
Cleanliness:
The room was cleaned thoroughly and I could not find an issue.
The Breakfast Bar:
The free breakfast offered at the Hyatt will exceed your expectations. It’s not your typical continental. The only issue I had was the coffee was horrible, But I loved the breakfast sandwich (eggs mushroom and swiss melt).
Overall I had a little above average stay and would like to return to this location in the future.

I have always loved Hyatt, but after this stay, I will hesitate to ever give them my business again. I’m hoping it’s just a poorly managed location and not a reflection of the chain as whole.
Prior to our arrival, we had reserved a «crib» for our son. The crib, however, was not a crib at all but instead a tiny, dirty, playpen with holes in the mesh siding. Smaller issues included a dead cockroach in the corner by the window (the room was dirty overall), horribly stained carpet, the digital bedside clock was broken, and there were no bedside outlets (not a huge inconvenience, I just thought it strange). The front desk staff seemed highly inconvenienced by our presence from the time of check in. They were very rude and seemed like they hated their jobs. The cleaning staff was unprofessional as well, I noticed three different housekeepers were standing around preoccupied by their cellphones on the way up to our room.
Our bathroom smelled very strongly of cigarette smoke the first evening, and after calling the front desk multiple times without resolution, we finally convinced them to at least spray some type of neutralizer in our room. The only other closure they gave the matter was that there was nothing they could do since they didn’t know where it was coming from.
I honestly am not one to complain about anything and I love writing positive reviews, but this experience has been awful and I would hate for anyone else to experience what we have.

Very very clean, very modern, good sized TV in the room, and good breakfast despite the small selection of cooked food. The only downfall to me was that I couldn’t chose the temperature in the room, you can only select «warmer», «cooler», or «fan».

I stayed at the Hyatt Alpharetta North Point Mall just this last weekend. Everything was great until I got back home to FL and realized that I left my makeup bag in the room. I called the hotel as soon as I realized which was about 7 – 8 hours after we checked out and drove back home. The gentleman I spoke with took down my number and said they would call IF they found my bag. I have yet to hear anything. I would have paid for shipping or had a friend in the area pick it up for me. I had a few pieces of semi expensive make up and perfume in that bag. I’m a little shocked that a company as upstanding as yours doesn’t have some sort of policy of holding forgotten items for at least 24 hours after a guest has checked out. I can’t imagine that I’m the first to have done this. I’m not sure if the cleaning crew simply threw my bag away or what but whichever the case, it’s wrong. I’m REALLY glad that I didn’t forget anything with more value. I’ve always held your hotels in high regard but will think twice about staying with you in the future.

This place turned out to be a good choice. It was a bit of a challenge at first — pulling up to the room and unloading bags just to discover the fridge and the air did not work in the unit! But that was quickly corrected from the staff and then once situated everything worked out. The beds our super comfortable and getting and the pillows are firm. The hotel is mature and easy to get around. With access to all points its a nice place. I did not allow 5 stars because they do not have a laundry service in the building. So being here for 5 days with clothes that could use a claw ing before tepacking can be a bit absurd. Never understood why they don’t have a laundry facility for public use.

This was the worst place ever!!! I never had a problem with the Hyatt, but this was ridiculous!!! I was charged twice, which I believe it was a scam, I requested to have a joining room but when I got there the rooms were not ready, on top of that they gave me a very very dirty room, it was not clean. Front desk, I guess the manager said room would be clean upon returning from restaurant, I was gone about 3 hours only to come back to the room not being cleaned again. Very Disappointed!!!

My room was already paid for but they charged my credit card instead. Then they refused to credit my card after they incorrectly charged me.

Front desk guy was sweet and personable. Whole area kind of disorganized and chaotic due to a wedding party staying at the hotel the same night I was. Room was nice but smelled like cat pee. Breakfast was overcrowded and they ran out of like ¾ the food items by 8:30. Not enough seating available for breakfast either. Overall was fine for a place to crash after shopping but fix the pee smell! :(

Worst Hyatt experience ever. Booked the room a month prior to stay via Hyatt’s website. Received an email just before boarding a flight to this destination to inform me that the hotel was overbooked. Got to the hotel and waited at the front desk that was unmanned during a busy period. Very poor customer service and no explanation how they decided how I was bumped. I guess being a Hyatt Platinum member means nothing.

The most accommodating and nicest staff I have ever encountered! My fiancé and I, as well as my entire wedding party and family stayed here. I have stayed in many hotels, some 5 stars + and I have to say, the customer service is just as comparable, if not better! The rooms are clean and spacious. I am Very pleased and would highly recommend this hotel to anyone!

Oh, I wish there was a half-​star option. I was with a group of 10 ladies in town for a women’s conference. We checked in late– around 10 PM or after. The two people at the front desk were very courteous and polite, and very quick. I shared a room with two other ladies– we had two beds and a pull out couch. Our first room still had someone else’s travel shampoo and conditioner in the shower, and hairs were found on the sheet on the pull out bed. We called down to the front desk to ask if we could get another room or have someone clean our room. We were told they would need to see what they could do, an within 5 minutes we had a call back to our room. We were told we would be moved to the room across from ours, and they would be taking $ 20 off of our bill. When we gathered our belongings and stepped into the hallway, Rod met us at the door with the keys to our new room. Our second room was definitely clean, however, one of the lights in the living space over the sofa did not turn off. We tried every switch in the room, an nothing worked. After a second call to the front desk, another gentleman came up to see if he could find the issue, and wound up having to unplug the lights from the wall. In the morning when we checked out, we made sure to let the young man at the front desk know which light was not working so that it could be fixed properly. Also, I did notice some dust on the back of the sofa; I didn’t care for that.
I chose to sleep on the pull-​out bed, however, my feet felt higher than my head. I decided to try sleeping the opposite way, but wound up with a bar in my back. Thankfully, one of the girls in my room offered to share her bed with me. The bed was quite comfortable! Also, plenty of pillows were provided, including an extra pillow for the sofa bed.
One more thing– I always find it odd when a hotel puts the washcloths by the sink, instead of in the bathroom with the shower.

Wonderful hotel experience! I worked in the hotel industry for years, and this was better than I expected! Loved the spacious room and big couch for lounging! Internet was great! Never knocked me off! Breakfast was fantastic! Water in the shower heated up quickly and stayed hot!!! I will be staying with Hyatt again! I hope all Hyatt’s are this nice!

February — March 2014:
I was here on a business trip for a couple months.
Seems popular with business travelers.
Free copies of the Journal every morning is a plus!
Breakfast is better than most places.
Lots of restaurants nearby
I stayed here for about a month and a half, so I think its a good option for the area

I stayed here during Thanksgiving week with my dog and had a great experience. The hotel is friendly and quiet with free wifi. The pet area is large and well kept. There are plenty of places to eat and shop within walking distance or a short drive. I would stay here again.

This hotel was quite a new experience, and not one I would want to necessarily experience again. First of all, when you check in there no check in counter. You basicaly have an airport style kiosk to check in to get your room key. The rooms were renovated (not with good taste, but renovated) along with a suite sitting area and complimentary wifi. The complimentary continental breakfast lacked variety and even if you are tempted to order the $ 8 breakfast, don’t do it unless you like plastic tasting eggs. You are better off heading down to an Ihop instead, or just overall staying at an embassy suites or a hampton inn right across the street.