Hampton Inn & Suites Dallas/Allen

I wanted to send this review to Hampton Inns directly but was unable to do so, as they don’t seem to provide internet access to a convenient way to encourage feedback.
Granted, the staff was nice, and their breakfasts were good, but…
I’ve stayed at Hampton Inns on business trips on many occasions and have usually found the rooms to be adequate. On this particular visit, we came into town for a wedding and booked 3 of their King Suites to accommodate the groom’s parents, and four aunts and uncles. Our stay was for four nights each. All of us had issues but I will speak only for my wife and me.
We found the parking lot (particularly in the rear of the building) to be somewhat neglected. Trash receptacles were full and there was trash strewn about and a pile of vomit near the door that led into the indoor pool (at about 11:30 in the morning).
Since we arrived late on the first night, due to some flight problems, we went straight to bed without showering. .. Gross! I left a note on the bed the following morning, along with a $ 5 tip, requesting that the sheets be changed. I marked the underseam of the sheet with a dot of ink from a ballpoint pen, to see if my request (and tip) was honored. It wasn’t. The next day, I made the same request, along with a $ 5 tip, and, once again, it was not honored. The next day, my wife ripped the sheets off the bed and left the note again. Mission finally accomplished.

Would not honor a gift certificate for a one night stay. I called on a Thursday to book a room with my gift certificate and was told that a manager had to do it. I was promised a call back within an hour to book and no one called me back the rest of the day. I called back the next morning because no one called me back. When I finally got the assistant general manager, she told me she could not book me because they did not have a standard room available (they had suites). I explained to her that I’m clearly not at fault here (because they had availability when I did call), that someone should be able to do something about it. They did offer to book another date, and I would be fine with that if the day they didn’t have availability was the first time I called, but I called with plenty of time and was NEVER returned a call. They didn’t even offer me a suite and I pay the difference between a standard room and a suite. I would have been amendable to that. It makes me think that they did not call me back on purpose.

We have stayed here twice a month for this past year. Each time we have met with only the finest service. We are remembered by name and any request was consistently fulfilled in a timely professional manner. Love the luxurious warm salt water pool, spacious suites, friendly staff, and amazing hot delicious breakfast. The location is perfect next to great shopping and restaurants. The management is far above average. We travel frequently, but this individual Inn is by far and away my favorite home away from home.
Sandra

When in Allen I stay here exclusively– Always friendly, clean and convenient– Close to everything and never a hassle with parking, even when full! Can’t beat the breakfast either!

We’ve been on a 10 day summer road trip. We’ve stayed in five hotels during the trip. This is the worst of the bunch and let me tell you why… you may think I’m picky (and you would be correct) but a lot of little things add up. None of these issues in and of their self would keep me from a high rating but added together give me the feeling that the management or owners are distant or detached from the running of their hotel.
The elevator is slow. Like you think somethings wrong with it slow. Sure elevators can be slow… but when your arms about to fall off from all the stuff your taking to your room it would sure be nice if after the elevator gives you the reassuring «ding» that the door would open within about 20 seconds or so.
The shower curtain is a disgrace. Think back to when you were in college and had a shower curtain with that red mold on the bottom. Thats what you get if you check into room 506.
The hallways are hot. On a positive note… nothing keeps kids out of the hallways of a hotel like stale, dank, hot air.
They keep the coffee maker in the bathroom. Think about it. Every person that has stayed in this room since the place was built in 2005 has been in that bathroom and taken care of their business. Three feet from where said business is conducted is the coffee maker! Maybe this is OK with you… it totally freaks me out! If your kid needs a science project take a swab of the coffee maker… just don’t use it. Coffee anyone!
Same for the ice bucket… its on the shelf (at knee level no less)… right next to the toilet paper. Wanna fix you a drink while your sitting on the pot… no problem!
No complimentary water in the room. The Hampton Inn in Albuquerque we stayed in 5 nights ago had complimentary water so that seems a little inconsistent.
High Speed Internet: I’m not sure what the official definition of high speed Internet is… but if you remember the days of dial up… this is what you get. Our hotel in Telluride CO which is in the middle of nowhere and at 9000 feet had better Internet than this place in the heart of Allen Texas.
If it’s late, your tired and everything else is booked… then hey; I don’t blame you. But unless the Dallas Cowboys are in Allen for some reason then you can find a nicer, cleaner hotel for the same price.

Had a very limited amount of tv stations.
Fox news on tv in breakfast lobby every morning and I dont want to be listening to that while I’m having breakfast. Everything else average to below average for a Hampton.

I booked a room with a king suite at the Hampton Suites in Allen last minute on a weekday. I’ve stayed at Hampton Inn’s before and always liked them. The staff at the front were warm, courtious, and professional. I liked the fact that the hotel is located in an area where there are good restaurants and shopping since we had planned to go have a nice dinner before retiring to our room. The room was impressively decorated in rich warm colors and the sofa and chairs were very comfortable. Nice large bathroom with plenty of extra space. The bed was very comfortable and I had a fantastic nights sleep. The place was nice and quiet and what I thought was a great value even though we didn’t have time to stay for breakfast in the morning. I will definitely book my next stay at this hotel. And free Wi-​Fi is always a bonus for me.

Recently stayed at this location and it was nice, Great location, friendly staff, wifi was good, with the exception of having to log in each day that your are there. They really need to fix that. Near outlet mall and shopping mall. Great access to expressway. Great room for the money. I did miss not having a refrigerator and microwave though. Bed was great. Get there early if you want a cookie though, they go fast!

Excellent place to stay! They ordered a taxi for us and had a good continental breakfast. Plus, when our large group was getting too loud in one of rooms they offered to let us come down and drink it up in the breakfast nook so as to not disturb other customers. (mind you we weren’t that crazy. just sitting around having some beers and chatting it up!) Considering they could have just yelled at us and thrown us out. I thought that was quite nice!

Nice hotel. There was one night where the maid never came so we had to ask for towels. There was a big convention or something going on so there were a lot of people in the hallway, which I thought was the only downside. Staff was friendly.

Great hotel for the price! Staff is so accommodating, friendly and professional. Very prompt service for everything. Beds are very comfortable and rooms are very clean. It is a nice area so everyone was quiet.
Only reason I took off a star was because breakfast was so so (maybe I am just picky) and the crib we got for our toddler was pretty old and small. Would have preferred a pack n play.
Overall though, I would definitely recommend this hotel.

Booked on
for $ 99 for one night which included a very nice complimentary breakfast. Liked the inspirational quotes written on the bananas. We asked and found out that it was the managers idea. Kudos to you! Room was comfortable and clean. Nice little touches like Neutrogena shampoo, conditioner and soaps. This was our second stay here and we will be back!

Stayed here for the first time because the courtyard was full across the street. No comparison. Courtyard is far superior as isthe Hilton Garden inn off of Bethany. Room smelled like smoke. The alarm clock didnt work. The shower was really dated. They added a tile floor to the shower but the doors are cheap yellow plastic and the walls are plastic simulation tile. As a plus the service was really good. Rooms need some TLC and cleaning.

Rooms are nothing special but it works. It is located within 5 mins of the Allen Event Center and IN N OUT BURGER!