Courtyard by Marriott

Wedding Nightmare!
I was in town with 45 of my family members for a cousin’s wedding. We had over 20 rooms reserved and the majority of the room reservations six months prior to this weekend. There were issues with the reservation almost instantaneously. A day after the reservation was made I noticed that the email confirmation did not reflect what was reserved the day before. I called the hotel to be sure that the reservation was correct, and indeed it was NOT! I was happy that I caught the mistake with so much advanced notice.
Two weeks before the date of the trip I called to make sure that the reservation was okay. since it was too short notice to make changes if the reservation was wrong. My instinct was correct. The rooms reservation was not close to what we requested. I called to try to make changes and was not successful. Three employees told me that when you make a reservation, it is merely a request. That is the most ridiculous thing that I have ever heard. Why would I «request» a room for 4 adults (2 queen beds) and then be okay with being given a King room that only sleeps two people. Aside from the fact that this system is not logical, this awful hotel policy was never explained to me the two previous times that I called to check on this reservation, nor was it mentioned in my email confirmation. Had it been stated to me six months before the reservation I would have had time to make other arrangements. I was told that at check in all efforts would be made to get me into the room that I «requested.» The employee made arrangements to put some of the guests in suites, which had ample space on the floor, but no beds. At $ 129.99 a night it is an INSULT to even suggest it okay that guests sleep ON THE FLOOR.
At check in I, once again, explained the situation and was told there were only King rooms. I expressed my frustration and again the manager spent most of his time trying to explain to me the flawed system of «requesting rooms» which by the way still makes NO SENSE!!! Common sense, logic, and reasoning (in the mind of the consumer) tell me that if someone «requests» a room and weeks before the date the realization is made that those rooms are not available, a courtesy call, email, letter, something is deserved. Rather than waiting for 45 plus people to come and then try to «figure it out.»
Twenty minutes after I checked in and was told there were «NO ROOMS» of the type that I was requesting, a family member in our party checked in and was given not one, but TWO of the rooms I just requested and was told there were none of. HMMMMMMMM. Coincidence, I think not. Poor managements… YES!!!
Aside from poor management, there was construction going on in the hotel (something that also was not mentioned at check in) and from the hours of 9 am to 6 pm. there was a loud vibrating sound reverberating through most of the hotel. Which made it very difficult to relax and enjoy our down time.
My mothers pearl necklace was stolen out of her room and when we notified the front desk, their only response was «we will let management know.» There was no urgency to resolve the issue, no regret, no apology.
I would have expected these issues in a cheap motel that you pay $ 60 a night for, but a prestigious hotel such as the Marriott should not experience such disorganization, and complete lack of knowledge in catering to their guests. Disappointment is an understatement at this point!!!

Where should I begin.
While the hotel staff was friendly, the hotel room was warm but far from welcoming.
I’ve stayed in many different hotels in the past few years, this was the first that didn’t have room service. That, for me, is something very disappointing. It wasn’t something I even thought to ask, it would be great if it was listed on the website. While I wasn’t able to get room service, there was the bistro in the lobby. The bistro was small, yet fair priced (at least for breakfast because that’s all we had). It was disappointing that they were only open for breakfast and dinner, what about lunch?
Enough about food — let’s get to the room.
— The room was HOT, no matter how much we adjusted the in room thermostat it never got ANY cooler, it just kept shutting itself off. It was a weekend full of tossing and turning in attempts to get comfortable. We chose to sleep with the balcony door open to provide a bit of relief, but it was noisy do to the constant winds. So needless to say, sleep didn’t happen like it should have.
— The TV was awful! They have Dish, the only thing consistent about it was it wasn’t. The channels would drop while you were watching, most channels would only load audio. This location is definitely close enough to the Dallas city center that they should be able to support actual cable.
So the hotel got us by for the weekend, but I would never stay there again. As an Elite Member, with over 20 nights since May of 2015, I really expect more. I would not recommend this hotel. I will definitely pay more to stay else where next time.

This particular hotel has some issues. The checking in process was smooth. We checked in at a little before 3p and we were able to get a room right away. My husband is a platinum member, so they let us pick something from the little store – whatever we wanted – which was a nice gesture. The room itself is on the small side. We had a regular king sized bed. It had a couch, desk, mini fridge, microwave and coffee pot. The bathroom shower tile was disgusting. It had caked on white mildew and mold. Even though the hotel is relatively new and the bathroom had upgraded granite, the tile in the shower looked old and worn and more importantly, dirty. The Internet in our room did not work. The front desk said they would have someone call but after two hours, no call. I finally called back and this time, an Internet guy called me back. The issue was resolved over the phone and the Internet worked fine the rest of the stay. Such a hassle though. Finally, we requested late check out for 2p. At 1p housekeeping proceeded to bang on our door and attempted to open it despite our door having a sign on it and it being security locked, not to mention the fact that we told the front desk we would be checking out at 2p. I pointed this out to one of the front desk employees and she acted like she could care less. The downstairs bistro has decent food. I had the humus. It came with only four pieces of flat bread though. They could throw in a few more since they give you a lot of humus. It also came with vege sticks. Their coffee is good. The indoor pool looked good if it weren’t for the poopy kids in it. I am not exaggerating – one of the kids smelled like he pooped in his pants and was running around all over the pool area, lobby, elevator and hallways, stinking it up. I guess that’s not the hotel’s fault.

It felt odd to need a hotel in Allen since it used to be my home (I lived five minutes down the road in fact), but sometimes life is funny. I had training to attend for work and realized that I had one of two options.
I could either wake up at an ungodly hour and sit in rage inducing traffic, or I could get a room nearby and drive in the night before leaving both my sanity and precious beauty sleep undisturbed. Yes, please!
My husband was gracious enough to cover my room with his points, and even scored me one on the top floor with a balcony. It really is a shame I was there for less than 24 hours as I would have liked more time to relax and enjoy it.
The inside has beautiful light fixtures and a cozy fire was roaring when I arrived. Everything was squeaky clean and there were plenty of amenties such as a business center, pool, fitness center, free high speed internet, a bistro, tons of nearby shops and restaurants, and they are even pet friendly.
The room itself had a comfortable king sized bed, huge shower with excellent water pressure, iron and board, small microwave, TV, and tiny fridge too. The view from the balcony was nice and I enjoyed going to sleep with only the sheer curtains drawn so I could still see all the street lights below.
I asked guest services for a wake up call and it came through loud and clear at 6am on the dot. That also happens to be when their downstairs bistro opens for breakfast on weekdays (not a coincidence, this lady needs her java). I ordered a large coffee and oatmeal with brown sugar and milk to go so that I could take it back up to my room. The coffee was self serve so I was able to start on that while I waited for my food which only took a minute.
The oatmeal was piping hot and SO GOOD! I was very impressed. The entire staff could not have been more kind and accommodating, going so far as to keep their laughter to themselves when I forgot an extra pair of shoes and had to get breakfast in my pajamas and heeled black boots.
I would most definitely stay here again. It’s especially good for those looking to stay as close as possible to the Allen Events Center.

This hotel has a really great location right by Allen convention center and many restaurants and shops all within walking distance! Their breakfast is a bit overpriced and the service for it is super slow at least for ordering. However, the amount of food you get is insane! Easily could share their $ 9.50 plates. They don’t make fresh coffee if they are out but they will give you an americano instead (espresso shots and hot water filled to top). The room was cleaned okay we had a pretty nice view. Their parking right by the hotel is very limited you will be lucky to get a spot, but they do have a parking garage close by. They had a blow dryer in their bathroom! I was excited about that because I always happen to forget mine. The front desk staff were funny and very amicable.

I’ve always had a pretty good experience w/​the Marriott chain of Hotels up until today. Had to wait 2 hours for housekeeping to finally finish cleaning our Suite, we were made to wait till 4:30pm to check in. Can you say excessive & uncalled for. I have a large event coming up & I definitely will NOT have any of my out of town friends & relatives stay here as I had originally planned. If Marriott treats their rewards members this bad I hate to think how they treat everyone else.

I stayed here over a weekend for a meeting. There really wouldn’t be any reason otherwise for me to be in Allen since it’s so far on the outskirts of DFW. On the bright side, by being out here in the ‘burbs you get things like free parking and being able to walk to bars and restaurants for a fraction of what it would cost to stay in downtown Dallas. Top Golf is also minutes away by car.
The hotel room was about what I expected. The décor was interesting with what appeared to be a Japanese influence. It’s a little different than your standard hotel room decoration and I liked it. My room was clean, but there was some mold on the tiles in the shower. I appreciate that they actually had real tile, but tile also requires good maintenance, and it appears that they aren’t taking care of them well here.
All of the staff that I interacted with were very friendly. I ended up having a billing issue, but the manager promptly resolved it. I don’t expect to find myself in Allen again any time soon, but if I am I would definitely consider staying here again.

Took our five year old here do a staycation. He loves staying in hotels. Upon arrival and checking into our room, we walked into the room and noticed it wasn’t the room we booked (Jr. Suite). Even our five year old said «this room is small!» My wife called the front desk and told them about the mix up and they moved us into a jr suite promptly.
The jr suite was a nice size. The pull out couch is located in the same room as the master bed which wad great for us. Other may not like that and prefer it to be more private like at embassy suites.
The pool was indoors and spacious but not heated. There is a hot tub though. Our son enjoyed this area a lot.
There is a starbucks on site w an abbreviated menu.

We had lots of issues with our stay regarding housekeeping. The pool had way too much chemicals as my eyes burned even sitting along side of the pool. I saw ants in the pool area. Our room was incomplete in many ways. The evening crew was not very accommodating or helpful to our problems; very unfortunate because there were a couple very friendly and accommodating guest service employees.

This location is very conveniently located among many shopping, restaurants and other leisure activities. We had many family members staying at this hotel for a death in the family and we did not stray away from this area very much at all. Our kids swam in the pool, tried out the many restaurants in the area and also tried out the Top Golf next door. The funeral was during the 4^th of July weekend and the Courtyard staff put together a wonderful funeral reception for our family at the hotel in one day. These staff members had the day off and came to work that evening to put this special evening together for us. That type of customer service during a stressful and trying time is just awesome.
They even opened the pool for us the last evening we were staying in the hotel even though it was closed because it was after hours. Our kids had a very enjoyable time at this hotel.
Thanks and I would recommend this hotel highly for exceptional customer service and professionalism.

The courtyard in Allen is very big. Well it is Texas. So, of course it has to be one of the biggest Marriott Courtyards. It is a good value for the price. Comfortable and quiet rooms. It does have a small food counter for ordering Starbucks coffee, breakfast and lunch. Not bad.

Beautiful lobby; nice clean spacious rooms; love the indoor pool and gym; ballrooms are huge with a spacious dance floor; customer service is very courteous — but for the life of me, I cannot understand why such a we’ll renowned hotel, well known throughout the world as well… does not have toilet paper covers!!! There were no toilet covers in the public restrooms in the lobby, gym or pool. I’m sorry but that’s a big no, no, for me, especially from a top notch hotel like the Courtyard Marriott. That makes no sense to me. I understand that I can just go to my room, but overall-​sanitation should be taken seriously.

I have stayed here before a few years ago. The stay was definitely reasonable and nice.
This time I didn’t get to stay here because it was fully booked for the Cisco Data Center 2015 conference. But man did I enjoy the conference here. The staff took care of everyone’s needs throughout the two day event. The food and drinks were plenty full and we’ll served. First day were some nice small entrees and the second it was one with the BBQ. All I know was this was the conference ever. All hotel staff were there to guide us all and ensure we knew where we were going during the conference.
The bar took care of us very well on the first day.

Very nice place. Stayed here after the NDSU vs ISU ncaa division 1 football game! Well kept and clean place. I wish there was more parking in addition to the parking garage. I would stay here again!

We’ve certainly had better stays here in the past but this stay has left us feeling disappointed. When we booked our room we asked for a suite and were told the sleeper sofa was a queen… it def was not. It was a small full at best. Not only was it small but it felt like sleeping on a lumpy heap of dirty laundry. The whole hotel smells of deodorizer spray and chemicals, which made all three of my asthmatic family members wheeze the whole stay. The tile in the shower is old and grimy. The sleeper sofa didn’t have linens in the room and the front desk attendant, Edna, less than helpful when suggesting we check the drawers (we had done that and they were not there). The ice bucket didn’t have a liner. To my dismay upon awakening, there were no coffee cups. I called the front desk and a security guard brought me small, flimsy styrofoam cups. This used to be a nice place to stay, close to shopping, but now feels very tired and the service is suffering. Hot tub was broken. When we asked management they were aware of the issue but didn’t have any signage posted. This is an issue with hot tubs because the water was warm but not filtering, making it a bacteria cesspool. We only had half a roll of toilet paper with no back up roll and the Kleenex box was empty. The room was very dusty especially on nightstand and headboard. The hotel looks nice superficially but has some major management issues.

Since their opening a few years ago, we’ve booked out of town visitors at this location twice.
First visit was great, relatives stayed for about a week and room rate was excellent! Since hotel was brand new at the time, everything was fresh and clean. More recently, we booked the same size room but the rates were much higher (about $ 50+ more, continental breakfast not included and not available). We were also disappointed with how long it took during check in. They were short-​staffed (only 1 employee available) and associate spent about 15 minutes helping another customer while we waited with our tired visitors who’d just flown in from a lengthy flight. Parking is tricky, especially returning late at night, all close spots are occupied, so be prepared to park in the nearby parking garage, something we didn’t enjoy in the cold freezing weather at night.
Now the PROs… location location location. Conveniently nestled by the Village at Fairview/​Allen, everything’s within walking distance. The room’s mostly clean (1 piece of hair found on toilet), free of unwanted odors or nasty stains (just 1 on the carpet), and overall décor is modern + cozy. It’s apparent they invested in more quality construction materials and furniture as everything’s in decent condition. Rooms come equipped with flat screen TV, writing desk, king size bed, pull out sofa, mini-​fridge, microwave, iron — so perfect for business or pleasure stays.

Had no issues! Edna checked us in. She was awesome! While we were making small talk as she was checking in, she was so animated about Korean dramas and that she’s going to travel there and get herself a South Korean man! I loved her spirit. She was professional, animated, and courteous… can’t ask for more! She’s a keeper!

My comment is on the attempt to stay there, not an actual stay because I couldn’t get through to anyone to ASK about staying there.
Dedra answered the phones. The first time she put me on hold about 5 minutes (crappy music), then transferred me to the housekeeping manager. 3 more times I got hung up on, then I was transferred to the 800 number. Dedra said «it was kind of crazy here» and then sent me off to the 800 number. I knew I needed the local hotel and the man at the 800 number said that I needed to call the local hotel, I explained I did. He told me to ask for John Patterson.
So I called AGAIN (5^th time) and said to Dedra I needed to speak to John Patterson and was stuck on hold again, I waited, waited, waited, waited and waited.
What the hell is wrong with this hotel? You can’t even take a phone call from someone who wants to ask some questions and make a reservation? We are gold elite rewards members with Marriott. It’s more that the crap rewards members because «we don’t give a crap about you».

Everything LOOKS nice and shiny but in reality something is definitely not right. First off, if you want to anger me, don’t serve coffee in the morning. Want to anger me ever more? Force me to pay for crappy StarBucks coffee! I’ll knock off stars for that move alone. Our room smelled like BO the entire time. The cable tv had a connection problem throughout the hotel but didn’t bother us much since we weren’t there to watch TV. The «bar» downstairs offered amateur beverages at a high price point. All vending machines have been relocated downstairs to a «market» which is basically a place to store over priced goods so they can fluctuate the price based on demand.
The staff was nice although one mentioned that she was underpaid. Not surprising to me since someone up that ladder is definitely cheap. Come on people no coffee!!!

I had a wonderful nights sleep here! I’m an early riser so I never experienced any trouble with housekeeping.
Upon entering the lobby you are welcomed by an expansive sitting area that feels like home. One nice thing about the lobby is the blown glass décor (by Chihuly who has done the beautiful floral display at the Bellagio reception area) Wow!
The rooms were comfortable, clean and pretty! King bed with a seating area, flat screen TV (Free Showtime, what?!), and a large shower. Sundries are Paul Mitchell.