Milani Plumbing Drainage & Heating

These guys are awesome. Response time in getting back to you is quick, they are sure knowledgeable, and they get the job done!

We’ve owned one creaky old house or another since 1985, and in all that time our best plumbing experience has been with Jason W. from Milani Plumbers. This was our first experience with Milani. We first called them when a plumbing disaster caused our ceiling to collapse in the middle of the night. Since then, we have had Jason back three more times for other issues.
Jason is extremely thorough and persistent, tracking down the problem carefully (not easy to do in an ancient house like this one; one of our problems required a fair bit of detective work) and then fixing it immediately. He works quickly and quietly and explains things to me carefully. He has always had the right tools and equipment in his truck.
After our ceiling collapsed, we asked him to replace all the pipes in the top floor of our house while the ceiling was open. He quoted us a very reasonable price, did not exceed it, and ran some extra pipes all the way to the basement and installed an extra set of shut off valves for no extra charge. Today, he was here for a different plumbing problem and he replaced the «guts» of a toilet for us at no extra charge, even though that wasn’t part of the job. That toilet has either run on or not filled for the past few years no matter what we did to it and I think he fixed it in about four minutes. Jason W. is highly skilled, efficient and also very tidy. I recommend him highly.
Aside from our experiences with the plumber, Jason W., our other experiences with Milani have all been positive. We called them on either a holiday or a weekend with our first disaster, and they sent someone right away. We had the same quick service the other times we called, too, and each time they managed to send the plumber we had requested. We’ve never had to wait and the price has been competitive.

The manager called me and really went out of his way to make this right and show us that Milani is a premium brand/​company. Thank you for taking my complaint seriously and investing so much time to make this right with us!

Called Milani Vancouver for help with a clogged toilet. Was charged $ 180 for the plumber to snake the toilet for 4 mins before giving up. He then said my toilet was broken and tried to get me to pay $ 800 for a new one. My friend came over with a plunger and spent 3 hours working on it and dumping hot water into the toilet. He fixed the problem. I called Milani to dispute the $ 180 bill and they weren’t having any of it.
The manager Venice reached out to me and has corrected this issue. I am very, very pleased with his level of friendliness and professionalism. I sincerely appreciate him rectifying the situation. I am so pleased with his response that I actually booked Milani to investigate my dryer booster fan. His customer service team has also been upgraded recently and everyone is so, so friendly. Definitely a step in the right direction. Thank you Venice!

A leak developed in the bathroom of my condo. Milani’s plumber arrived on time. He was courteous, knowledgeable and tidy. Will call them again for routine maintenance or if any problem should arise.

Jas and his team are professional, knowledgeable and reliable. We have used Milani many times, so when we purchased a new home that needed a new furnace and hot water tank we called Milani. From the quoting process to the installation Milani’s team was great. Wouldn’t use anyone else they are fast to respond and very knowledgeable.
Michelle

After I complained to the better Business Bureau about our call as I described in my first review Milani came back to us and offered us an apology for how we were treated and a full refund on our charges. They stood by their young plumber which is fine and correct, we don’t bear him any grudges, but said there was a communication breakdown due to a person filling in on the complaints desk who did not act as they would have wished when we complained. This is the Milani we ahve known and appreciated for 20 years. WE are happy and impressed with their willingness to admit an error, to apologise and make it right. We will certainly be back! Thank you Milani for hearing us.

The Milani I called is on 5526 Kingsway in Burnaby 604 430‑2603
My toilet, bathtub and sink in our basement has been plugged for the past two weeks, due to a potential insurance claim under new home warranty I had to wait until the insurance company and the builders’ plumber had come out to inspect the plug. He brought out a small snake shoved it in the toilet, turned it a few times and said «I don’t know what the issue is, you’ll have to call my guy to come out and fix it for $ 430.00+. I called Milani and got a quote from them. They said they were fully booked that day but said they would try to get someone out this day.
Mike T was already finished for the day when he got the call. He left his home to drop by. Took a look at the situation, quickly removed the toilet and stuck a camera down to see what the issue was. Darn low flow toilets! it was simply a huge glom of toilet paper. Being in the basement and a low flow toilet, people pee, use toilet paper and then use the half flush to make it go away. The Paper gets stuck and stops the flow.
Tony quickly cleared the pipes and it was done. He explained why this happens so often with these toilets so often. I took the opportunity to disable the half flow flush so it doesn’t happen again. Put it all back together, cleaned up any drips missed by the drop cloths and charged me $ 202.00! Thanks for getting my place back up and running and saving me hundreds of dollars. You guys are now in my phone book.

I booked a estimate to install new Air Conditional system, after they confirmed the appointment a few days ago, their technician didn’t show up in the morning of the estimate day, I called the office to ask if they are coming or not, they postponed the appointment by three hours, after I waited three hours for them to show up, they still didn’t, I called the office for explanation, they hanged up on me. I guess they definitely did not care for a $ 17,000 job.

24\7 service, BBB rated and whereas other «highly» rated plumbers didnot respond until the next morning or could not confirm job dec 23 before the holidays. Though a bit pricey, the service guy was competent, seemed professional and fixed the boiler on time for holidays.

I came in to get a consultation on something and they sat down with me for about an hour and got me acquainted with the company and what they had to offer. No firm decision has been made as of yet, however, honestly it was the best presentation that I was given and the time and care that was given to me was not only respectful of my mine, encouraging and made me feel good about the company.

The worst boiler repair experience ever… They missed their appointment window by 5 hours and 6 hours (had to come back because they did not have the part even though we emailed them pictures of the part number), charged us $ 50 to pick up the part they had at their shop, came and replaced it on our boiler, charged us time for the fellow to train his partner. And when they left we had water gushing out the drain on the boiler… We phoned right away and they told us they would sell us more parts… Finally we talked the manager and they will come tomorrow to fix it… No more Milani :-(. Stay away.

Early Friday afternoon my pipes outside had burst due to the sudden cold snap. I managed (after calling several companies) to get Milani Plumbing to come and help with our emergency. Within minutes the water was shut off and problem solved. The burst copper pipe was repaired and the stress was over. Thank You for the great service and most of all the concern Milani put into helping our situation.

I had a clogged sink in the kitchen and sent a couple of requests to other companies and no response. I sent my request to Milani at around 11pm last Friday night. Maria called me at 8:50am Saturday, I called her back around 10:30am and they had a plumber at my place before noon.
He was friendly and explained everything to me before he started. He snaked the sink and then flushed it for a while to make sure everything was all good in the hood. Then he checked out my bathroom (since i was paying for a whole hour) and re-​hung my shower doors which had come off the track. Then he tightened my toilet and caulked it to the floor. Then he checked my ghetto faucet and explained why it couldn’t be fixed.
They take Air Miles which is a nice bonus. They are on the expensive side (the 1 hour callout rate is $ 200) but the quick response and the great customer service from the technician makes it worth it.