Heavenly Soul

Years ago this salon was quite lovely. Now it is shabby and worn. There is so much competition nowadays with nail salons you have to keep up with the times. I would question its cleanliness as well which is essential with nail-​foot salons. Time to remodel or close up
shop as HS is very old and dated. Their prices are $$$ for what this salon delivers.

Saw the $ 39 deal for a «75 minutes» body exfoliation treatment on Groupon. Decided to treat myself and booked the appointment. However, I was in and out of the place in an hour; that included showering, getting ready, paying my bill, etc. The actually treatment was roughly 40 minutes (maximum 20 mins of applying the exfoliation + 20 mins of wrapping myself in the heating blanket/​equipment).
I don’t feel like the treatment affected me much. I feel the same as when I used my victoria secret’s scrub. As a student, $ 39 + tax + tip for the quality and length of the treatment was not worth it at all.
The ladies were very friendly but I will never go back.

I came to Heavenly Soul for a microdermabrasion. My face was in need of a little TLC and I had received a gift card so I booked the microderm. The treatment was incredibly fast. Totally no frills in and out style. There was no steam or face mask, just a cleansing followed by microderm. I was back out the door within 30 minutes (!). I appreciate this kind of speedy service sometimes, but not for a $ 200 treatment! I can’t imagine paying that for this style of service.

Laser hair removal: bought a groupon there trying to do my bikini zone. Treatment turned out to be 30 sec each side, and didn’t have any effect on me. They are asking for $ 25 to reschedule your appointment. Just wasting of time and money.

Overdue review — This is a decent salon that I visited last year. I got the promo deal for facial, body wrap and microdermabasion. I was quite excited for the whole body treatment as I really needed some relaxing /​pampering. The whole experience started off well, the lady seemed to know what she was doing. I love the facial particularly, although she did upsell me a eye-​mask for an extra $ 10 which was fine. But they tried REALLY HARD to upsell you after your whole experience. (Both product and packages). I just kindly said NO to most services but had agreed to buy another microdermabrasion at a discounted price which I used in a later visit. Overall, I think this spa does a decent job compared to ALL SPAS I have visited. I really wish they can stop the upselling and just let clients enjoy; when clients are relaxed and happy, they will buy more packages or products naturally!

This review is for their massage and wrap promotion. Sometimes with big promotions you discover a place you’d go to regardless; other times it’s clear why they have to resort to such tactics to get anyone in the door. Sadly, this is one of those times.
The woman who saw me was terribly abrasive in her manner. I had to repeatedly decline the upselling for their facials and products and she went so far as to reenter the room just to loudly disturb my «relaxing» portion of the wrap (my eyes were closed) to ask me again – after I’d already politely declined numerous times!
I’ve experienced many a massage and wrap and this was by far the worst: 1-​star technique, attentiveness, and attitude. The facilities are also nothing special and I was not even offered a towel and had to ask for it after my shower. I also told her to be careful about a big cut on my knee, but she dismissively nodded and proceeded to scrape across this area anyway! I also was never offered anything to drink for the nearly 2 hours I was there, and had to ask for that too.
Bottom line: dismissive, pushy, sloppy, and unprofessional. DO NOT RECOMMEND!

Have now had 7 laser treatments and still waiting she tried to sell me on 6 more which would be 13 treatments (I have read online you should see results after 4 – 6 treatments) I decided to give it one last shot and bought 3 more treatments for a total of 10 if it doesn’t work after that I give up
PS my last appointment the pain was horrible so hoping to see results or else I am paying someone to hurt me
As the lady says every time you go ouch or cringe «no pain no gain» and laughs

Went to try out this place because of promo. Microdermabrasion, body scrub and body treatment. The promo value is totally good deal for the amount of work. The place is nice and clean. The esthetician suggests me to add a $ 115 facial after microderm. I did becoz I want to. Then she started to promote packages. Package of 10 treatments for 10% off. I declined because it is out of my budget. And she continues to persuade for a few more times. I have to say she was very polite. It might just be part of her job to sell serv

Long due review. My face was all messed up and was in desperate need of some extractions so I just googled places near my home and voila, I found Heavenly Soul. I was a little skeptical since it only got 3.5 stars on Unilocal,but hey, it was 5 minutes away from my home so why not give it a go.
I went inside and it was a cute little place set up with mani pedi stations. A cute girl introduced me to the type of facial I would be getting if I wanted extractions, but then I saw a promo sign for $ 50 and asked her about that instead. It was a longer treatment with extractions included so I dove for the deal instead (I’m a total bargain hunter).
Everything from the products they use, to the technique, scalp, neck and shoulder massage, extractions, was AMAZING! I swear this girl has magic fingers. I’ve been to so many Asian places for facials and this is definitely up there in the top 3!
I’d highly recommend going there for a facial. Even if you’re not in need of a facial, you gotta go just to get a scalp, neck and shoulder massage. Its super relaxing!
I’m heading back tomorrow… can’t wait!

I’ve been in this spa a couple times. I was doing deep pore cleansing facial. As I have a very sensitive skin I need a special care which I received from them. They were using very nice products for my facial. I’ve got a few products from them as well and already using them over 2 months. They perfectly match with my skin.
The place is very cozy and clean. People there are very nice and welcoming.

They do a good pedicure. I like a thorough exfoliation and cuticle clean up. I find a lot of other places don’t do this.

This is a nice cozy spa, one of my favorite spas. It’s nice and clean. Easy to make appointments, and they’re on time. I went there 3 times for different package deals, including mud wrap/​facial/​microdermabrasion/​body scrub. Different esthetician each time, but they’re all very professional. My treatment yesterday was the best, the esthetician gave me a very nice head massage after the facial. They use nice products for the facials, and body treatments. My skin feels very soft but not oily afterwards. They didn’t hard sell anything, but just offer me the same deal, and of course I couldn’t resist!

I purchased a Livingsocial deal for a 30 minute diamond microdermabrasion and 30 minute massage for $ 79.00. I called the same day I purchased to make an appointment and that was no problem.
I arrived 10 minutes early and she took me almost right away. The place is cozy and looked clean enough. I was put into a dark room so I can’t rate the cleanliness too much. The massage was good, I’ve had better but still good. This was my first microdermabrasion and I was satisfied with it. She went over my face multiple times with the wand. My face felt nice and soft after wards and the color of my face was nice.
I didn’t experience any rudeness that some of the previous Unilocalers had received. The lady who did my massage and microdermabrasion was quite pleasant though I don’t remember her name!

I got started on this place via a Living Social coupon.
The place is very clean, warm and inviting. And for the most part the staff is very courteous. That said, over the course of 5 laser sessions — I have mixed reviews. Two of the ladies were very thorough, whereas another one just seemed to want to be done as quickly as possible — perhaps she was having a bad day though? ;)
The negative thing I can say is that reaching them on the phone is kind of tricky. The answering machine doesn’t seem to kick in all the time — and when it does, I have never received a return call to my message (I just call back again).
Overall — decent treatment for the discounted price I received via Living Social.

Beware Groupon buyers!
I purchased a laser facial from here on Groupon for $ 80. It took me a couple of weeks to get a Saturday appointment. I finally got in but the day before the appointment I got a phone call canceling it as «they were sending their machine to Korea for annual maintenance» and «They will call me back in a couple of weeks or so to rebook». I found this to be very suspicious. Who gives up 2 weeks of business like this? So I called them back today to book a laser facial under a different name and funny enough they could book me. I called her on it. Wondering why all of a sudden the machine is magically repaired for a non-​coupon customer? Apparently the supervisor is going to call me back. I’m not holding my breath!

They have messed up my appointment 3 times. They said they call 24 hours prior but they don’t. Of course they don’t coz they’ve messed up in the first place. I spoke to her on Monday and she booked me Saturday at 2:45pm. I called now to confirm and she says it was last week and I was a no show and next time they will charge me $ 25 extra for no show. I said I didn’t get a call she said we don’t call if the line is busy. This is 2012 lines are never busy it goes straight to voice mail if I didn’t buy my coupon for a year I’d never go back. That shows you how bad their service is people only go if they’ve purchased a coupon online. No one would pay the real price for crap service.

I bought an online coupon (supposedly 75% off reg price) for this place. The reason why I bought it it’s because it’s in Kerrisdale and I wanted to give myself a nice (anti-​stress facial, body scrub & mud wrap) treat before my bday. I was kinda taking a risk because I googled map this place and it doesn’t look the greatest but I can’t always judge the book by its cover. It’s owned by Asians (probably from HK) and I trust their skills.
The lady at the front desk was decently nice and filling out the paper was quick. The room was dark blue (I think) with a heated spa bed on each side and I could hear some relaxing music in the back ground. As I stepped in, I was immediately told to strip down and wear their disposable undie. She was going to scrub my body, apply the mud and then give me a facial. I wasn’t expecting much from this place, I just hope I will leave the shop soft and smooth. The scrub was abit awkward but I think that’s how it is. It is something I felt I could do it myself but I’m paying someone do it for me. I sat up, she scrubs my back, I put my knees up, she scrubs my legs, etc. It didn’t take long to do. After that, she applied some warm mud on my body with a brush. It felt pretty nice but the «mud» was not brown. It was clear. Have you seen clear mud before? Anyways it didn’t really bug me but I was abit disappointed. Then she wrapped me up with plastic and towels. She left and was gone for awhile. I tried to relax and fell asleep a few times. I think she didn’t return until 15−30mins later. I was looking forward to some facial and it was definitely relaxing. I could tell that she had training for this and it felt great. Too bad that there was no extraction involved; I had blackheads. She also gave me a head massage which was a bonus. The best part was the facial. I think that part took the most time. When the time was up, I was told to stand up so she can remove the plastic and some towels. She left me with a medium sized towel and advised me to leave the room and go take a shower. I was kinda worried because what if there are people around the waiting area and/​or hallway. Good thing that there was no one. I took a shower and rinsed off in a small enclosement. After I was washed off, I felt kinda nice but my body didn’t feel any smoother than before, unfortunately. I don’t think I would pay reg price at $ 175 for this. I think it’s only worth $ 50, the amount I actually paid for.

Okay Lucy called and apologized for the screw up and offered a free microdermabrasion facial. Yay for customer service!
This time I got everything I paid for and then some, Yay!

I purchased a laser hair removal package through Dealfind, and I’m learning the hard way that a lot of these struggling businesses are using packages to lure customers for a cheap service that wouldn’t normally sell on its own.
The lady who was performing the laser was in a terrible rush as soon as I got there. Hardly making eye-​contact with me and darting in and out of rooms. Not very spa-​like at all. When we commenced the treatment, she asked, «tell me what this feels like. if it’s hot» … ummmmm. I have had laser done before at Urban Body Laser, and the technician should KNOW the setting appropriate for your skin/​hair type. They should not have to zap you, ask if it hurts, then adjust the dials, then zap you again!
She ran the blazing hot laser surface over my skin, and when I told her that it was really hot, she just turned it down to an almost non-​existent laser beam. Honestly, I don’t think she really knew how to use the machine. It has a cold plate that she can rest on the skin to «chill» it before the laser zaps, instead of running it up and down with no direction.
After laser treatment in the past, I have ALWAYS seen the existing hair follicles fall out. Guess what? NOT THIS TREATMENT. The laser was either too hot that I was cringing and pulling away, or too weak. The technician even told me that it’s an old machine, so we will likely need more sessions. Eeeeeeesh. Maybe it’s time to get rid of that machine before you hurt somebody!

First off, the place is a lot nicer, bigger, and more inviting, relaxing, and professional than what it looks like outside. The awning and windows make it look like it’s going to be a rather cheap and dingy place, but it’s great inside. Don’t let the outside deter you.
I bought a package deal online that includes a massage, scrub, wrap, and diamond microdermabrasion facial. I bought one for me and one for my mom. I was happy to see they have a double room for massages and so my mom and I got all of our treatments in the same room at the same time. The massage was… okay. It wasn’t bad, but it wasn’t that great. The lady that did my massage wasn’t very firm (I like medium pressure). However, the scrub and wrap did wonders for my skin. It was fantastic. I also liked that the girls didn’t talk very much, and when they did, they spoke very softly so as to not disrupt your «peace» time.
My mom and I were not pushed at all to buy any products after our treatments, so that was a big plus.
I was pleasantly surprised with this spa, and would really recommend it!