The Westin Prince, Toronto

Nice hotel. a little pricey but great service.
Valet attendant at night Steve is awesome… will warm up your car if you call down ahead.
Nice café and sushi restaurant on site.
Nice spacious rooms.

I can only speak for the hotel restaurant … The food is amazing. I ordered some appetizer and also Salmon and I loved them all.
I will definitely go back for the food. service was OK! the waiter was not so informative but he tried! :)

This is an old hotel run in an old way. I stayed here for 3 days, but because the rates per day were different, i would get an emailed receipt each day and have to recheck in at the front desk to reauthorize my key. Glad they didnt make me move my room.
Spacious room, but weird layout from the 1970’s. No plugs!!! Folks, install one every 10 feet (3.3333m). Had to iron shirts in the bathroom. All of the lamps and the tv are plugged in behind something immovable like the tv console or bed. What?
Want to take a shower? Welcome to the most claustrophobic experience of your life. An otherwise spacious bathroom (and room overall) has been given an extremely small shower designed for Kate Moss after a stint on Survivor. Seriously, rip out the bath /​shower combo and reallocate the space.

This was such a pleasant stay for a night. Everything was clean and comfortable. The hotel also has the Westin workout option which rocks for heavy travelers!

I will not be staying here again if I can avoid them.
The wait in line for check in was so long that I gave up and went to the bar for a beer until the line died down. It never did, and evenings or mornings, never seems to.
In over 250 lifetime stays at SPG, I have never seen a front desk less welcoming or as slow at check in and check out. It would be laughable, unless you have dinner reservations or a meeting you might want to make.
Perhaps one day the Westin Price will hire enough staff to check customers into their rooms and not save a dime by spending my time. When I eventually got to be served and mentioned it, instead of getting an apology, the ‘manager on duty’ Clare, sternly offered to cancel my reservation and slapped down my credit card on check in. Then proceeded to give me a key card that didn’t work or register when I got to my room. When I returned to the front desk, she had a smile on her face.
Coincidence? Surely.
It did, however — explain the front desk problem and the ‘go elsewhere if you don’t like it’ attitude you get from her. Considering this arrogant, unapologetic incompetence with so little concern for customers or their business — is the best of the staff they have on the front desk that they made her the manager and face of the Westin Prince, well…
If it weren’t for the sheer inconvenience at such a late hour, I would have shown this place my middle finger and spent the night at Le Germain downtown, as I should have done in the first place.
Never staying there again is enough. Consider this, my middle finger.

My wife and I have stayed here each spring for about a week for the last 19 years. The hotel and rooms are very comfortable. Believe it or not some door staff and wait staff have been here that long too.
We get great service. I hate the sucky staff at Four Seasons and Ritz Carlton and much prefer Westin. This hotel is great to get downtown or to the 407.
My only real complaint is having to pay for parking now.

So I was a bit disappointed with this hotel. My room was right next to the elevator, so I heard… A lot. I am also pretty sure there was a turkey somewhere near my room. That’s right, a turkey. It may have been the pipes (this Florida girl is not used to cold winters) or it may have been the wind, but I SWEAR I heard gobbling.
For the price of a room, mind you this hotel is not located downtown, I would have expected more «extras». I got the minimum that any hotel would provide. My room was a bit old, although decently spacious and clean. My tv was large and looked new, but had TERRIBLE picture quality. There was also no easy way to get wake up service. I am used to a button on the phone for wake up or front desk, but I couldn’t seem to locate it on the old phone. Lastly, there were not enough readily accessible outlets. I had to plug my phone in in a far away corner and sit in the corner (like a five year old in time out) to use my phone while charging.
That being said, my bed was VERY comfortable. The staff was outstanding, efficient, and so friendly. I think the hotel itself would be a huge plus in the summer as the grounds looked spacious and beautiful.

Have been staying here once a week recently because of work being done at the house, but have stayed several times in the past as well. Always delighted with my stay here. Their signature scent (white tea) is so refreshing. Service is great, rooms clean and beds are very comfortable. My only complaint about the rooms are the showers are quite small. Giuliana who works in the office is so accommodating to my requests. Extraordinary service by Kayla at the front desk and Moe at the door. I recommend this for business and families. Also Katsura Japanese restaurant is in the hotel and a very good place to eat. Gym is well equipped, a bit of a trek to get there from the rooms but very clean and enough in there to get a great workout. Highly recommend this hotel for business or for pleasure.

Overall, a nice stay for one night. Staff was very helpful and service was quick. Room felt clean and everything seemed to function.
My only critique is the room décor seems outdated. The bed and tv and bathroom are newer and great, but the rest of the room needs upgrading when compared to other 4-​star Westin’s and Hilton’s I have stayed at.

Great Westin property. My new home in Toronto when I am in town.

Alright. Was only in the hotel overnight, spent most of the night at the bar. Clean and modern. Service was good. I would recommend booking well in advance as last minute prices are quite expensive. They appear to have a nice open concept restaurant next to the lobby. Didn’t use the pool or Jacuzzi. This hotel is across the street from some restaurants and pubs and less than $ 9 cab ride to many more. I wouldn’t call this prime real estate to see the city though. A ways away from downtown.

Stayed here for a conference, and the Westin Prince provided consistent service and the ever delightful blackout curtains that every human being ought to use — it really helps improve one’s sleep!
Impeccable, standard Westin. Dependable.

stay for 2 night during last week’s vacation.
This hotel is total gear up for business travel only.
Do not stay there if you have kids.
The was a Loud night club some where around the hotel, you can hear them in 4AM!
First arrived at the entrance, waited 10 minutes for a bellman, no one came out, I had to dragged the cart myself to unloaded our belongings. Really?
finally puts every through the door and there was this guy approached me and offer help with our luggage. (CAN I HELP YOU?) of course you can help by just doing your job! I WILL TIP YOU TOO!
Eric
Quincy MA.

After a long drive, I was met with the most pleasant scent. The area by the service desk was gorgeous. The flowing wall of water and modern furniture created a nice peaceful vibe. At one point, the Blue Jays game was playing on the wall behind the waterfall. Truly adorable! As my companion was checking in, I noticed a bar area with nice modern cream furniture against shades of black and brown. Although I had intentions on chilling at the bar, my weekend didn’t allow that to happen.
The young lady at the front desk, Stefanie, was a real sweetheart. She was very knowledgeable about what’s great to eat in the area. She always told my companion and I how to get to various locations. Since using the GPS would have addition international roaming charges, this lovely doll printed off copies of various locations for us.
Since we were extremely tired from the drive, the bed room was most welcomed. The room was clean (as expected), and there was another pleasant scent. I am thinking it was the cleaning products that were used. Yes, one would expect the room to be clean and smell pleasant, but I didn’t expect the bed to be so comfortable.

When we were leaving, Stefanie wished me luck on my half marathon the following day. She was genuinely a pleasant person. Honestly, I think the Westin Prince hired the perfect young lady.
Once returning, the young man at the front desk arranged for a cab to take me to the racing. Again, we needed to have MapQuest directions printed, and he kindly did so.
In the room, there was Starbucks’s coffee. This was so perfect because it was going to be a long day. After the half marathon, the cleanliness of the lobby and room was welcomed. Again, the bed was extremely awesome. I sipped hot tea (also supplied by the hotel) as I drifted off to sleep.
Each day, my companion and I were greeted with the sweetest front desk and concierge employees. The lobby was consistently nice and clean, and the hotel was within walking distance to great restaurants and stores. There was always taxi waiting, so transportation was never an issue.
Although I didn’t utilize the facilities, there was a fitness center. If someone forgets their workout clothes, the hotel will rent them to you. In addition, the website says that the Westin Prince is pet-​friendly, so your furry family member can enjoy this awesome hotel.

I came here for a wedding and I gotta say I was impressed. I’m sure part of it was wedding decorations and bride/​groom selection and preferences, but still gotta give props to the venue.
First thing you that will make a conference/​wedding easier, park in the back. It’s not obvious that you have to park in the back, but that’s where the halls are. Parking north of core downtown Toronto in my opinion should be free, so I don’t get it either when you gotta pay for parking. Luckily in this case it was covered (no idea if bride/​groom or complimentary from hotel) but they have these kiosks to register your license plate which I thought was quite cool and easy.
The hor d’oeuvres were crab cakes, skewers and this seafood on bread thing. I thought they were delicious!
The meal, again probably preference, but was executed very well. The bisque soup was very nice with a chili oil kick. The smoked salmon salad appetizer was delicious as that smoked salmon was super soft and great to eat. The entrée a decision between prime rib and salmon. I thought I made a bad choice with the salmon but I was super surprised by how nice the salmon was. It’s not your normal salmon steak from Loblaws/T&T, but it was a nice fillet that had skin that tasted like it was fished just a day ago.
The venue was high ceilings and great lighting. Washrooms were clean and accessible. The food came out in a really ordered manner and I wasn’t left hungry.
Good job Westin Prince catering!

My fiancé’s cousin chose the Westin as his wedding reception space. Guests were given parking vouchers after registering and there were plenty of parking spaces in the back of the hotel. Upon arrival, we were welcomed with passing hor dorves. Nothing too special — spring rolls, beef/​chicken on steaks, tuna tartare, shrimp salad, crab cakes — all in which they stopped serving just 30 mins into the cocktail hour. Not sure if it’s Westin’s lack of service or my fiancé’s cousin’s family’s personal choice — but I was left disappointment with the quality and quantity of food being served. There were two cocktail stations set up in the middle of the cocktail hour space. The service was decent and the line moved quickly. We were led into the reception space soon after. It was a typical hotel banquet wedding space but a lot less classy in relative to the ones in Asia. Nothing memorable or stood out — as far as the food went — salad, chicken/​steak, and crème brûlée. I opted for the vegetarian option which ended up being a cheese rivioli — tasteless and rubbery. My fiancé thought I was just being a picky eater that night but he also only managed down half a bite. His steak was dry. so we ended up filling our grumbling stomach with bread. lots and lots of rock hard bread. There were however dessert and tea/​coffee stations set up back in the cocktail hour space after the 3 course dinner was served. Guests were allowed to walk around and grab whatever they please and return to the their tables. I literally ran lapses attempting to try all the sweets they had to offer. One thing I found strange was that that they began clearing our tables 2 hrs before our reservation of the space. I felt like we were being hurried out and we were preventing them from going home. My fiancé, his family, and I stayed til around 11PM. Overall an average wedding space — I guess it was what they were looking for (just a big reception space for family gathering/​decent dining) since they are planning to hold another banquet in Taiwan.

It’s been so long since I have stayed at this hotel– I forgot that I actually reviewed it already 5 years ago!
But this Westin continues to deliver on high service, comfortable rooms and some little things that you don’t find at other hotels.
Take, for example, their fitness clothing program. Didn’t pack work out clothes or shoes because they take up too much room? No problem. They will rent you New Balance shoes and workout gear for the length of your stay.
Want to take a walk around some beautiful grounds? This place is surrounded by greenery.
And I’m still in love with the Westin «heavenly bed» concept. Always guaranteed to get a good nights sleep.
If there was any issue at all this time around– it was with the «noise transfer» between rooms. I hate those adjoining doors between rooms as they always let me hear what is going on on the other side of the door. And in this instance– my «neighbor» was on a different schedule from me so it was bothersome. So if you stay– ask for a room without the adjoining door.
A great place to stay when doing business in this part of Toronto!

Came here for an event: International Women’s Day Brunch, which was held downstairs in a hall. The hotel was nice, the event paid for by the hotel which was nice, funny having a pay-​by-​ticket parking lot outside a hotel.
The event didn’t have booze, but my gf and I went upstairs to the bar where they serve food and ordered a few glasses of champange twice. The bartender/​server didn’t seem to happy, but I guess how happy can you be on a Sunday morning.
The event was nice overall. I didn’t stay there so I can’t comment on the rooms.

I attended a conference here last week and although the meeting room was nice and the staff were readily available for assistance, there were a few things I found disappointing.
First of all, the continental breakfast that was served was presented beautifully and did have a wide variety of fresh cut fruit however, I’d be hard-​pressed to believe that those were ‘freshly baked breakfast pastries’. Not only did they appear to be store-​bought, they also lacked flavour. Quite disappointing.
During the meeting we could clearly hear construction, of some type, being done in (perhaps) an adjoining room. The sound of drilling was quite distracting during our keynote speaker.
Upon arrival in the morning I ventured into the washroom to freshen up and was so disgusted by the odor, I had to leave. I heard later from others that the toilets weren’t functioning properly and that everything was ‘backed up’ so-​to-​speak.
Overall, I wasn’t too impressed with this facility.

@theWestinPrince
I live in Toronto, but I’ve been coming here since I was kid to the restaurant with my parents. I’ve seen the place develop from the old 70s/​80s style hotel to a crisp clean and modern establishment.
Most recently, I stayed here for two nights on my wedding day in one of the Suites. They were really good a year ago, taking us on a tour (only when they were available) of the Executive Suites, Regular Room and Deluxe Suite. We opted for the Deluxe Suite as there was two rooms (bedroom and living), two bathrooms, wetbar, and a lot of open space for me and my girls to get ready. The Executive Suite was almost double the price, but with the exception of much nicer décor, darker woods and a big boardroom (with a kitchen that does not work) there wasn’t much of a justification for the cost. It also seemed like they have more of the Deluxe Suites (an entire floor, I think).
We checked in, and they were going to offer us 1 welcome drink or 25,000 Starwood points bonus. Given this was a double occupancy, it seemed ridiculous that they couldn’t offer a 2^nd drink. And it’s my Wedding Night! We made a big fuss about this, and seemed like the Manager at the front desk was either unwilling or unable to do this. It’s only like $ 7 at the most.
I had wanted to take photos in the Green area downstairs. I asked and asked, but I was unable to ‘book it ahead of time’ and on the night before, turns out there was a private reception being held in the area. The next day, they were getting it ready for a Wedding ceremony, and I was unable to take photos there. I was really sad, but on the day of my Wedding couldn’t stress too much. There were a lot of nice places to take photos, and I’m upset that I was unable to use any of it, nor could anyone give me a straight answer whether it would be available.
Instead, the Suite was located right in front of some Green area in between two different wings of the hotel. We used this, but it was 2^nd rate.
Parking
I think it’s ridiculous that a Hotel of this calibre, espeically if you are staying in the hotel, gives no parking permit or anything (even at a discounted rate) because it’s own by a 3^rd party private company. You still have to pay $ 25 overnight or whatever the hourly rate is. Sometimes they don’t check. But they say they do. I can’t understand it.
Location
In addition, the location is no where near downtown or near public transit To get to anything interesting, you need to drive and have a rental car. I wouldn’t suggest staying here unless you have family or need to work up here.
Food
The buffet breakfast is actually very good, but if you’re paying for it, it’s a bit over priced. Tons of new restaurants have opened across the street and worth checking out.
There is Wifi, but it’s still on an old system that wants to make you pay (but you don’t actually). All the info cards in the rooms are outdated, and they need to put something in place that doesn’t make you call the front desk all in a huff.
It’s free, but you need to sign up and pretend to pay. Then you get kicked off of it every 3 hours.