Maple Leaf Disposal

Maple Leaf Disposal started out as a lower priced company when I signed with them in 2007. Since then there have been rate increases every single year even though their contract states that they will maintain their pricing except for increases to the tipping rate at the dump. Since I signed the tipping rate has gone from $ 65/​tonne to $ 107/​tonne. My bin is limited by the contract to 300kg so my share of the increase is $ 12.60 per lift. My rate has gone from $ 65 to $ 112 per lift which is a $ 47 increase.
To date I have been overcharged $ 718.68 in breach of the contract. I inquired to the increases but no one could answer any questions. Countless messages have gone unanswered and when I sent a letter by courier explaining my concerns and since I wasn’t able to find a resolution they could come get their bins and I would go with another company (all of whom are cheaper and many don’t use contracts with terms).
I received back a form letter (unsigned) which stated that I didn’t give 90 days notice before the end of the 5 year contract so I was renewed for five years. It seems no one even read my letter and continued calls to their offices get ignored.
As a business owner myself I can’t understand wanting to force a formerly happy customer to stay against their will instead of having an open discusssion and possibly losing them as a customer but keeping them satisfied with the outcome enough not to tell everybody they meet.
Avoid Maple Leaf Disposal at all costs.