Gateway Toyota Scion

the service was great the first few times visiting this dealership however that has all changed after being severely gouged and it is too bad because they were very convenient for me, I believe the service manager must be encouraging the service writers and mechanics to upsell similar to shady oil change joint, needless to say save your money and shop for reputable shop this place is just another snake in the grass

The first time I took my car here should have been my last. The first time they were in there move transition so I made my appointment at one location and they didn’t tell me they were moving. So I drive to the normal location only to realize they have moved without telling me. I had regular maintenance done on my car. They customer service was so bad I stood at the front desk while they chatted for 15 minutes while they ignored me. Then they directed me to my car which I ended up spending 20 min searching for as they sent me to the wrong area. I also got disconnected from their phone service 4 times that day. They tried to rectify this witha free detail for my car which was a very nice gesture. So on Sunday night I dropped my car off as they needed it the whole day as I was havin scheduled maintenance, 2 recalls and the detail done. On Monday I get a message at 7:20am telling me they have no idea what to do with my car or what I want done. I call them they tell me they know what needs to be done and don’t know why Veronica called me. I call back at 1:00 to see when my car will be ready for pick up and ask how the service went and if they found anything wrong. I am told the service went great and nothing was found and that my advisor will call me back when she is off lunch. I call again at 3:30 as no one has called me my advisor tells me the car should be ready for 5:00. When I pick up my car they tell me there is no charge and I realize they never did the scheduled maintenance. No one can explain why and I just wasted an entire day with my car in the shop so they can clean it. I am pretty mad to say the least. To add insult to injury the front desk girls called someone for me to talk to about what went wrong. The person I spoke to was apathetic and said there was nothin she could do the service was deleted off my file and I could leave it for another day if I want. No apology or anything. I have since emailed and called Doris the service manager twice. She is always on lunch and I always leave a message and she never calls me back. I forgot to mention we just got 25 cm of snow and they forgot to put my snow brush back in my car! Never go here there is no customer service.

Friend of mine went to this dealersip to look at a vehicle… since she is a first time buyer and also a single mother… she was unsure of the whole process and also taking her time to look at vehicles. When in this dealership she was told she HAD to put a deposit down on the vehicle she was interested in … however was guaranteed she would receive it back should she change her mind… NOT !!! they told her it was non refundable and she could use the credit if she decided to buy a vehicle within a year. What is wrong with this picture… .Is Toyota so hard up they have to lie and basically steal from persons who are trying to buy their first vehicle… I think they should be very ashamed… pass this along to anyone who will listen. and anyone who is trying to budget … not everyone can throw away 500.00

Worst dealership ever, it takes me forever to write my bad experience. I went there before they relocated, apparently the only reason they got customer is because their awesome location. They have no ethic training to the staff at all. Do not go there unless u have ur cash in pocket and ready to purchase. That is all they want, customer=$$$ in their eyes. If u not ready, don’t waste their time

I was looking for a used Corolla and Gateway Toyota had quite a few on their website. I went to the dealership with my dad and my husband. We were told the pre-​owned centre was a few blocks away. Headed over there and found the Corollas. There were approx. 10 of them, and half of them were cut immediately as they had very visible damage that I did not want to bother fixing. Hail damage, rust, scratches, etc. Keep in mind I was looking for a newer car, 2009 and up, so this type of damage is not something I wanted to take in stride.
We were talking with one of the salesmen and also had some time to look on our own. He kept running in and grabbing keys for us before we even told him if we liked any or not. We decided to take a look at some Yaris’ as none of the Corollas were really grabbing us. There were only two sedans that I was interested in, and one of them was rusted to crap. We decided to take the other one, a 2010, for a test drive. The salesman had to get a battery booster to start the battery — not a good sign! He gave us some line about the remote starter always being on standby so it drains the battery. My dad and my husband are both major cars guys, and they weren’t buying it. We took it for a test drive anyways to see if I liked the feel of a Yaris. The salesman came with us and sat in the back seat. I drove it for a bit and then my dad gave it a whirl. Remember, he’s a trained mechanic. He mentioned he noticed some vibrations in the steering wheel, which would be due to a mechanical problem. The salesman tried to say it was because of flat spots in the tires, but that doesn’t happen with new tires. Remember, two car guys.
I never felt pressure from the salesman to buy anything, but none of us really appreciated the lies. It’s too bad when used car salesmen live up to their stereotype. If I’m going to spend more than ten thousand dollars on a car that is only two or three years old, don’t sell me a lemon that is going to have major problems the day I drive it home. He kept telling us he’d «get his technician to look at it», but they already knew the problem and I’m not sure the technician would be totally honest, either.
Of course, being a dealership, the prices were at least $ 2000 more than private sellers. Needless to say, we didn’t buy anything from Gateway and continued our search.

I have been here twice to test-​drive vehicles. The place is neat and tidy. The people are friendly without being pushy. I wasn’t sure I was being given correct information in the test drives and on the second visit, I was definitely being pushed to buy the most expensive of the cars I was considering … although to be fair, it was likely the best car — but isn’t that usually the case, that the most expensive is also the best?
Certainly worth your time checking out.