Southpoint Lexus

My trusty old work vehicle finally died in mid-​December and I knew it was time to go through the dreaded process of talking to the used car salesman. I’m a straightforward person and I don’t like to play the games that most dealerships like to play. I was looking for a specific type of car and noticed that this Lexus dealership had one in their used inventory. We went in as they were closing on a Saturday night just to take a look. We were so impressed that they were extremely patient, stayed after hours and answered all questions that we had and even let us test drive several vehicles to get a feel for differences between several cars. We talked preliminary pricing and although we didn’t buy that night, we kept them in mind. We went to a few other dealerships afterwards, but none came close to the experience that we had dealing with Lexus South Pointe. At some lots, we were ignored, at others, we experienced high pressure sales tactics. We went back to Lexus South Pointe and they offered us the best deal for the car we were looking for, with no fuss. Thank you to Artem, Michael, Sumeet and to the General Manager, Mr. Shivji for taking what I expected to be a stressful experience and turning it into a very pleasant experience. We will certainly be back when we need another vehicle.

My husband bought his used Lexus here. The staff are very friendly and willing to accomodate requests. I know my husband can be a very demanding and trying customer but in the end, the sales team here did what they could and went above and beyond our expectations. We love our vehicle and look forward to buying any future vehicles from this location as well. Thanks for the great customer service!