Enterprise Rent-A-Car

Manager Justin and his team were fantastic. They are polite and professional at all times. They called me and let me know that the car that I had dropped off was damaged which I was not aware of. I hung up on him and drove straight to the location and the team was very polite despite my over reaction. There was another customer at the location who was being irate and unreasonable and being disruptive to my service with them and Enterprise Rent a Car dealt with calmly and collectively. Very impressed. Wouldn’t hesitate to rent from them again.

I’ve been renting trucks from this location and others around Alberta for some time to use for work. The staff have been great. The vehicles have been great. I’ve appreciated all but one part.
My rental vehicle was scratched while it was parked once. We received a bill for $ 1100 even though we had paid for full insurance. It took many calls back and forth, but finally the issue was resolved to our favour. I should charge them for my time. Better yet, pay me in rum. Oooo me likey that idea.
I inform them every time of my preference truck for the oil roads (F-​150 FTW! Ford, you owe me cash for this endorsement) and have always been told they can only put that in comments. Note to Enterprise… let people ask not only for their type of vehicle, but model if it is available.
Overall, I’ve typically had a pleasant experience with them. The manager is great. The gent with the shaved head is always great and the rest of the team make everything easy. I’ll continue to use their company.