Atlas Appliances

Reasons I will not hire Atlas Appliances in the future —
1 — Rude reception staff
2 — Unreasonable wait times
3 — Expensive
4– Very poor customer service approach.
I had a problem with my washer in my spa business at the end of December. I called Atlas to book service call. I was promised on 10 days later. 10 days is a LONGGGGG time when your washer at the spa isn’t working. If service calls are to be booked 10 — 12 days away, it would be nice to receive a reminder call. Anyways, we had it repaired in the meantime.
On the day of the service call, a kind man came in — went straight to the washer and came back to the reception area saying he fixed the item. (Remember, it had already been repaired and was working fine.) He said that he replaced the drain pump. It took him all of 10 minutes. He asked for payment, and was frustrated that we wanted to pay by credit card. I found this very odd, especially that we hadn’t been notified when booking that they would like cheque or cash.
Once the repairman left, the machine stopped working — within minutes! I called Atlas and was dealt with aggressively. The receptionist advised that she could only guarantee a booking for another service call to correct what he had done about 10 days away. I spent 10 mins trying to get her to guarantee me that he could come out the next day, but she refused to. She also refused to offer any kind of solution. She was extremely unhelpful. I had my machine repaired by another company. I will not hire Atlas again, nor would I ever recommend them.

I used this company to repair our wine cooler /​fridge. WHAT A USELESS BUSINESS. Their website motto is «customer satisfaction is our number one priority» They did nothing to provide this and completely forgot I am the customer. I called them 3 times to eventually get someone to come out. Then John came out and pressed the reset button and charged me for it. I could have hit the reset button for free. He then came back and said he could not take the fridge away with him because it was too heavy. Well that’s not my problem. Don’t be in the business of repairing fridges if don’t have the facilities to take them away. I repeatedly try to make arrangements to get the fridge back — they have had it for months. I finally get an appointment. ON THE DAY, John phones to say he cannot deliver the fridge unless I arrange someone to help him. So we cancel and I make an appointment for today when my husband flies in from TO. I said to come after 2:00 pm to be sure hubby is home in case his plane is late. Now today he says he can only come at 1:00 and cannot be any later. He put the phone down on me when I raised my voice at him even though I have a right to be angry. His work ethic is pathetic and getting to be a lot like a lot of other people these days. Mary on the phone desk is sweet and tries to be helpful. I am still waiting to see if I get my fridge back.

I was having a problem with my dishwasher and had a Sears technician come out to assess situation. He told me that a part was corroded and needed to be replaced. He even showed me said part. It was going to take week or so for the part to come in. Then it was another 2 weeks before he could come replace it. I got tired of waiting. I did some checking on the internet and found the part I needed. Called Atlas Appliance. The parts guy knew exactly what I was talking about. So I rolled on down to the shop. The parts guy was so helpful. He even showed me how it should be replaced. H said anyone could do it. The part was less expensive than a couple other places I called in town including Sears. The store is bright, clean, and has a nice variety of appliances. I had a look around while I was there. The staff is very nice and helpful which is what you want. I’d totally go back if I needed anything else for appliances.