U-Haul at Blackfoot Trail

I have to concur with all the bad reviews. Slow and EXTREMELY rude customer service. I wonder where they find these employees. Call centre staff is great but the people in the store should be fired and never rehired in customer service anywhere else. Had break issues with the vehicle I rented and was told that I was blind for not calling customer roadside assistance when I had issues with breaks.

Complete shit-​show. I was accused of causing the error that prevented them having a proper working truck for me. Total stupidity. I’ve only had one good experience with U-​Haul, but of the bad ones, this one was the worst. Usually it’s U-​Haul policy that destroys your hope for a smooth moving experience, but this time it was the person running the show at this location. Never, ever again.

Just dropped off a trailer at this location. Everyone I dealt with were fast, efficient and friendly.

stay far far away from this company. they charged me for gas even though i provides them with a picture proof of a full tank with the miles with which i had left the car. also provided them with the receipt of the fill up from the husky gas station 300 meters away from this location. the girl on the phone was rude and condescending. never ever am i going to do business with these people. If you do rent a car from them make sure you take a picture of the dash and shoot a video of the car to have picture proof.

Complete clusterf$&k from start to finish. Ridiculous organization of rentals, not nearly enough staff and a complete waste of my time. I concur with the ‘shit show’ comment.
If u have to rent from here, come an hour early and prepare to WAIT!

We didn’t even end up purchasing anything from them after the shi*t show we witnessed.
There were about 4 women working and there was a fairly long lineup when we showed up. The people in line seemed pretty restless so I assume they had been there quite some time. One of the employees comes walking in yelling about moving a black truck that was blocking a u-​haul vehicle. Two men had black trucks and asked which one. She rudely yelled that anyone in the lot needs to move! One man lost it at this moment and left swearing under his breath which caused the employee behind the desk to start yelling at him. Very professional.
We were still waiting to purchase our moving boxes when another woman threw change down on the counter for her box and left. Albeit, she was very rude and probably brought it on herself, but as she tried to exit the lot, she was blocked by another vehicle going in and a u-​haul trying to get out. Their lot is insane and unorganized to say the least. So she is being super impatient and honking and trying to squeeze through and probably deserved a honk or two back. Instead, two employees go up to her window screaming at her. One blocks her way so she can’t get out and they continue to threaten and berate the frightened woman. I am surprised nobody got hit in her panic to escape these bullying women! She finally managed to swerve around the aggressive employee but I saw her pulled over to the side of the road ahead and was clearly upset.
So we put our boxes down and decided to go elsewhere. I don’t think I will be using u-​haul for any of my future moving needs! Keep going down the road to Enterprise where I’m positive you’ll receive better service than this sh*t hole!

Would rather eat crushed glass than come here again. They have the worst customer service. I gave my CC but I will pay cash. Well I paid cash AND they charged my CC. After several calls they could care less about doing anything about it. It wasn’t until I put a post on their Facebook page that it was taken care of first thing the next morning. Over the last 3 years I’ve probably spent close to 10k on storage with them but I would rather burn everything I own then use their trucks or storage ever again.

I just did a move yesterday and rented a 14′ truck from this Uhaul Location. Everything was quick and we were on the road within 15 minutes of arriving and close out took less than 10 minutes.
The staff member I dealt with was helpful, professional, and patient even when she found that we made the reservation using a prepaid credit card and was quick to respond when we informed her the gas tank was filled to where it was listed on the sheet.

I really wish I had read the comments before showing up at this location. No organization whatsoever. Slow customer service. Allow yourself plenty of time to avoid frustration.

Horrible customer service. Not organized. Rude employees (except for one girl who actually helped me in the end) sent to me the wrong truck after waiting 45 mins to have them get it out of there tetris style lot and no parking for customers! Had to park a ten mins walk away because the one spot there was on the road had one of their trucks parked there. Worst uhaul yet

DO NOT, I repeat DO NOT use these people for your rental needs. Not only is their customer service horrible, they will mess up dates and then charge you for their mistakes.
I called in to inform them that they had scheduled me on the wrong date, that was back on December 25^th 2012. Clearly, I did not show up to pick up the U-​Haul becuase I didn’t book that date (what are they doing being open on Christmas day anyway, let your guys take a holiday?) and they did not bother to call me. Instead, I call to confirm my upcoming rental and they didn’t have any available trucks.
Ok, benefit of the doubt, honest mistake — but instead of an apology the lady starts yelling and screaming saying «we can’t trust that it was our mistake, it could have been yours! We can’t just be crediting everyone you know!»
Well I didn’t ask for a credit, I asked to actually have a truck that I was billed for back in Decemeber. She was no help and was extremely rude.
Ended up calling the hotline/​head office which was a complete different tone, they apologized and found me a truck. On top of that, gave me a credit — which the store was able to do but refused to do.
Don’t get stuck in a nightmare of a situation like I was, this kind of business service is unacceptable.