Vodafone

AOK.
I won’t hold this store liable for the entirety of mega corporation Vodafone, so suffice it to say if you need something that causes you to visit a Vodafone store, this one will be just fine. The guy was friendly and did his job well.
Other than that? I don’t know. Pretty average overall.

my line was cut off all day on Sunday– tried to call customer service but even that wasn’t permitted by Vodafone brilliant service — I checked online and found that I have £250 credit in my account!!! so why did I get cut off ???
so Monday at 9 am I was standing in front of the vodafone store to find out they open at 10 !!!
waited there till it ticked 10
unfortunately the advisor/​customer support/​whatever they are called were busy stacking some phone on the shelves and refused to serve me till everything is on display !!! this is not supposed to be done when you are open to customers !!!
I waited again for 15 more minutes — asked the sales assistant politely «why the line was cut off?»
he called another number and waited for another 15 minutes for someone to pick up
and there was no answer– even the people in charge don’t know why I was cut off !!! I think this is the most crippled system in the whole of UK
all I got was «sorry we have no idea why this happened.» HOW CONVENIENT
I wanted to get a refund for the £250 they took out of my account without my consent but he said he can’t do that and I have to call another number
then I asked to provide me with PAC number in order to move to another operator — and even that was impossible to get from this store
why are there stores for vodafone when they can not help at anything