Hilton London Kensington Hotel

I struggle to write this review as I’m on the Hotel’s wi-​fi. Staff and food at the Hilton Kensington is good. Rooms are a bit tight but very clean. If you require good internet access for business during your stay look elsewhere. Their wifi is horrible. Drops constantly and is terribly constrained on speed especially during peak hours of the day.

I haven’t stayed at this hotel but i went there for a red letter perfume experience and afternoon tea.
The toilets are clean and rather posh — leather sofa lots of creams and soaps.
We went to one of their conference rooms and sampled perfume strips and created out own unique fragrance. Afterwards we entered their restaurant West Eleven for afternoon tea,
The food was fine but i have had better and the staff didn’t check to see if we were ok or wanted anything we had to call out for attention as they never looked at us to catch their eye.

Took me a while to decide which hotel to use in london for a two night stay. The standard room rate, the use of executive lounge and free breakfast due to my Hhonours status meant this was fine.
The hotel is in walking distance to Shepherd’s Bush tube station which is on central line so it was convenient to get about.
We were upgraded to an executive room which was still quite small, so we were squeezing around the furniture and our things. We had complimentary water and the mini bar was empty though the fridge may have been off, we didn’t know how to turn it on. So we didn’t place our drinks in there. We also noticed no box of tissues which other hotels normally provide.
Breakfast was good, though I didn’t stuff my face. They do have an area just for Hilton honours guests but I was never seated there, firstly cus it was full then next day she say someone needs to set table for us. So we sat on a quieter corner.
Cheekily we did go in the executive lounge to see what you could have for brekkie in there and snacked on the salmon!!! Lol
The executive lounge is large and nice area to relax or work in. There is a free pc to use which says you can log on for an hour, but there are no sign on details do u could log back on. They have afternoon tea at 3−5pm which we missed but at 6pm they serve alcohol and canapés.
The staff were all nice, and some joked with us which always gives a good feeling!
I am planning another london trip with my boyfriend and may well book this one!

I spent several days here during my vacation. The hotel itself is nicely appointed. Rooms are generously sized as compared to European standards. The staff was friendly and very accomodating. The shop inside had all the usual things that you might miss when you’re travelling and I did not find it overly priced.
The hotel bar staff was friendly and efficient.

Not a clean hotel. Bath towels smell like perspiration and are always stained or dirty. I stay here often, thanks to the company I work for. I got myself a bathtowel from House of Fraser, this trip. Front desk & engineering staff are very courteous.
This hotel is near Shepard’s bush and Westfield mall. Which are the 2 main plus points for this hotel.

Spent the weekend here, it’s a great hotel, breakfast is excellent as is the staff, easy to walk to Westfield shopping centre, my only disappointment was lack of electrical plugs in the rooms.

I’m conflicted about my feelings on the Hilton London Kensington Hotel. Overall, I’ve found hotels in London to be overpriced and underfeatured, but, thankfully, this particular Hilton bucks that trend, at least a little. The hotel is well appointed, has a very good breakfast buffet (one of the reasons I typically stay in Hiltons, especially when on business in Europe), and a «decent-​enough» fitness room (although, as is often the case, it’s a bit small…). It’s also reasonably well located, about 500 meters from the Shepherd’s Bush Tube stop.
However, the rooms, or, at least my room (no upgrade even though I’m Hilton HHonors Gold…), was teeny tiny; I couldn’t actually pull the chair out at the «office desk» because the bed was so close… I literally had to fold myself into the desk to get any work done. Executive Lounge access requires Platinum level HHonors status, where almost every other Hilton with an Exec Lounge gives access to Gold members, as well. Most negatively, there’s virtually NO SOUNDPROOFING in the rooms!!! I know way more about the couple in the room next to me than I would ever want to know. Arrrgh…
The pros slightly outweigh the cons here, but ONLY slightly. I think several other Hilton properties in/​near central London offer a better experience at approximately the same price… try one of them first.

This hotel has an excellent location. It’s very near to a mall, good connections via the tube or bus services. The Fish and chips at the lobby bar is very good.

I would say this hotel is fairly typical of Hilton’s — in a good way. My room (on the 6^th floor was a good size. I have definitely stayed in rooms that are tiny in the UK. Good desk (with outlets and lights) to work comfortably for a long stretch. Wifi ranges from really good to being slow sometimes. The Wifi was free for me because I am a Hilton elite. The breakfast is good.
The location is also very good. The hotel is close to Shepherd Bush (Central line) and Holland Park. There are several buses that stop in the front. You can take 94 to Oxford Circus — which is a good option if you want to see the neighborhood. There is a laundry that does service washes for £15 — for those who stay in London for several weeks at a time and don’t want to pay hotel laundry rates.
The hotel is also close to two shopping center — the Westfield has many interesting restaurants and Waitrose. There is also a Tesco Express right beside the Holland Park station.
No complains really — I will definitely stay at this hotel again.

Arrived at this hotel at 12pm and waited until 4pm to get into our room. We are Diamond members so we were permitted to wait in the executive lounge. The executive lounge makes this hotel a great value as they offer breakfast, afternoon tea and appetizers/​drinks in the evening. The Concierge was wonderful and happily provided me with directions and maps (Shepherd’s Bush tube/​bus station is within walking distance). Our room reminded me of a dorm room decorated by Ikea, and much like a dorm room it needed cleaning (there was a French fry on the floor when we arrived). However, the bathroom was very clean and included a huge bathtub. All and all it was a good stay but I expected more from a category 6 Hilton property.

The place is a little dated, but it was very sufficient for our needs. There was free breakfast that was nice. Free WIFI was available only in the lobby. You had to pay for WIFI in the rooms. In todays world, free WIFI should be standard in hotels.
We ate in the bar one time. It was OK but not where we wanted to eat every day.
The hotel was close to the bus stops and was within 5 minutes of the Tube.
Trafalgar had a host located in the hotel who was very helpful.
The concierge was helpful and accommodating.
We were satisfied with our week long stay.

This should be a four star rating, as I have two small subtractions — which I’ll get to in a moment — but the service and cleanliness leads me to five.
Stay here because: it’s bright, welcoming, friendly staff offered options for which room we’d like (booked two twin beds, stayed on the 3^rd floor overlooking Holland Park Avenue), and an exceptionally helpful staff. We misplaced our umbrella, and housekeeping brought all of the ones they found for us to see if ours was included. Clean and comfortable rooms, and they tidied up, as well as restocked everything each day (we stayed three nights).
Super bonus points: our luggage was delayed at Dublin, and while I could not get anyone to call me back from the airline, the concierge, Tim, went above and beyond — and found out when our luggage would be delivered (albeit 48 hours after our arrival — but that’s Air Canada’s fault… Don’t get me started on them.) Tim talked to the baggage gents for us a few times, and updated us regularly. When the baggage arrived, I offered to kiss him — but he declined. I digress. Without his help, our bags would still be in Dublin…
For the naysayers: I agree, paying for wi-​fi is a joke, especially because this was our most expensive hotel of our 10 day trip. So, we used the common area computers which was fine. Breakfast is not included, and expensive if you add it on. However, they have lots of tea and coffee, and mini fridge in the room — and there is a TESCO nearby. We bought apples, scones, and almonds to have with our tea/​coffee every morning, dining at the table in our room. Also, I’ve seen others say it is «too far» from the tube. I suppose less than a quarter mile is «too far»?! It’s very close to the Shepherd’s Bush Station, on the District line. If you feel like walking «far», head down about a half mile to the Holland Park Station. If you are fluent in bus timetables, the stop is directly in front of the hotel.

The room was okay with basic equipment just like a normal three-​star or four starts hotels. The check in receptionist was very friendly and explaining the reasons why it took so long.
However, the rest of my stay was terrible. The service wasn’t acceptable for a four start hotel. The housekeeping was cleaning the rooms around 6 or 7 am with inconsiderably loud noises such as slapping the door every two or five minutes. The soundproof of the room is terribly bad… Didn’t get a good rest at all.
The plug for the boiler was broken and it took one hour to get a technician to fix it.
Don’t have commonsense for customer service. When I asked if I could put my stuff in the refrigerator without being charged, basically they said it’s on my own risk??? Can’t give you a simple yes or no answer for a simple question. Not acceptable for four stars hotel.
Location is not bad, but a bit long walk to the tube station. Use bus cross street might be more convenience. Close by are some good music venues.
Will not stay at any hilton in London again. There are much more better chooses with with this price.

Eines der neueren, moderneren Hiltons, mit netter Bar und Zimmern, die in Schuss sind (was für London ja keine Selbstverständlichkeit ist). Die Lage ist insoferne gut, weil genau vor dem Hotel Busse wegfahren. Die U-​Bahn ist maximal 5 Gehminuten entfernt und die Westfield Shopping Mall in unter 5 Gehminuten erreichbar. Was will man mehr?!

The hotel was decent, but not for the price. For business customers who are traveling everywhere by taxi it is probably an okay choice. If you are here as a tourist, I’d look elsewhere. The cost is expensive and the rooms are smaller than most of the other British hotels I’ve stayed at. It’s across a highway from a shopping mall and a tube station, but it’s out of the way for most stops you’ll make as a tourist. The shower was very much raised, which made it difficult to get in and out of, and the controls for the shower were quite confusing. Overall, I’ll probably stay somewhere else next time I’m in London.

Just had a pleasant 1-​night stay here. Very easy to get to as there is a tube station & overground station about 2 blocks away. There are also many bus stops. The C1 bus stop is around the corner which takes you down to Harrod’s and pass the Earl’s Court tube station which has elevator access to the Piccadilly line to Heathrow.
The desk staff were great. After getting to my room, I received a call asking if the room was fine and if I needed anything. So nice. The staff in the lobby bar are great too. I asked what red wines they had, and they went out of their way to show me all the bottles. I ended up having wine with a sandwich I had bought outside of the hotel. Otherwise, they do have small bites too. If you want breakfast, definitely purchase the discounted rate upon check-​in. It is worth it.
As others have mentioned, the rooms are small, but clean. I took advantage of the electric kettle. I was a bit confused as to the floor layout since it is a square, but the hotel is small with only about 9 floors (I think).
The hotel does cater to the business traveler and I think get a lot of repeat business from these travelers. I wish there was free internet in the lobby. The location is good, with a cinema and Westfield Mall about 2 blocks away. There is also a local pub across the street and down a short alley. There are also free newspapers in the lobby. Would definitely stay here again for short stays.

First time I’ve stayed in a hotel room that made ME feel tall! The room was seriously small, but having stayed in Hong Kong where space is a huge premium that was not so hard on me.
What was hard (and amusing) was the bathroom. The tub is apparently elevated so you have to really lift your leg to step in and be super careful getting out. The tub is also narrow… so narrow that you can’t even stand with your legs HIP WIDTH apart! My head almost touched the ceiling (exaggerating just a bit). The toilet was kind of hard to flush too. On the plus side, I liked the anti-​fog mirror.
Other NEGATIVES:
* The room is so tight that if someone is sitting at the desk, it’s not easy to walk around them.
* There’s not much room either to lay out your suitcases (but we did alright for the week).
* Housekeeping was so-​so during our stay. And at least nothing got stolen!
* Incredibly expensive at nearly $ 600/​night during the Olympics, so hey how about some complementary wifi? No? Damn you.
Other POSITIVES:
* We liked that this Hilton was away from a ton of traffic and in an area that we liked to walk, yet only a couple of blocks from the Tube.
* We loved our beds. Very comfy. No problem sleeping at night.
Not saying this is positive or negative, but if you arrive back to the hotel after about 10 pm, there is a staff person there who has to check if you are a guest.

Service, Essen und Bar sind völlig in Ordnung. Die Zimmer sind aber klein und niedrig. Das hier gefallene Wort altbacken trifft es ganz gut. Die Lage ist sehr gut

Realistically like 3.5 stars, but mostly redeemed by their executive lounge.
This hotel has an excellent location, as many buses stop in front and it’s only a few blocks from the tube. It’s also on a road with a Tesco and many small eateries and shops.
The rooms, however, were pretty small, although I assume it was okay by European standards? Our double basically fit our two twin beds, a desk, and a TV stand. My mom pretty much lamented how small the room was everyday. Housekeeping was a bit strange as well, since we came back one evening and our room was not tidied up at all.
However, the best part of this hotel were the perks for the gold & silver HHonors members. There’s an executive lounge in the lobby exclusively open almost around the clock with refreshments, and even good complimentary breakfast and happy hours daily to boot. It definitely made our meal planning a lot easier in pricey London. Overall, not a terrible choice if you can get a good deal on it.

Great location, bad Hilton.
Rooms are fine if you’re 4’1″ and 90lbs re: they’re small, even by European and big city standards.
I found the staff to be generally pleasant, but this hotel to be just too old and too small for my liking.
They charge for everything too. WiFi was a sluggishly slow speed and pricey 20.
There was a McDonald’s down the street open until 3am for any American visitors looking to eat late… pretty dim, I know. Late night eats for the jet lagged were very very weak.
The search continues for an acceptable Hilton in London.

Gelegentlich war ich auch im Hilton London Kensington. Von hier ist es nicht weit nach Notting Hill und zur Kensington High Street. Es ist jedenfalls eines der preislich günstigen Hilton Hotels in Central London. Ich finde aber, es ist verkehrmäßig nicht besonders gut angebunden.

4 Sterne, weil das Personal sehr sehr nett war, auf Reklamationen dankbar reagiert und schnell gehandelt hat und weil das Frühstück sienesgleichen sucht.
Das Zimmer war in Ordnung, nicht mehr und auch nicht weniger. Die Verkehrsanbindung (Tube, Bus) war klasse, das Westfield Shoppingcenter 5 Minuten entfernt ein absolutes Highlight und die Nähe zur Portobello Road unbezahlbar.

I dread Hiltons and this one was no exception.
–Mini bar made loud noises, reported 5 times. Ignored 5 times. Once from the guest relations manager herself.
–Pay-​for-​use WiFi at I believe it was 5 pounds an hour.
–Housekeeping stole my CDMA cell phone. WTF are you going to do with a CDMA cell phone in the UK???
Expensive only by name. A Five Star this is not. I should have stayed at the Holiday Inn or even Ramada down the road.

Das Hilton in Kensington bietet einem relativ gute Qualität und vor allem kann man alles sehr schnell mit der Tube erreichen. Habe aber insgesamt schon bessre Hotels erlebt.

You would typically associate Hilton with class, luxury, and taste. Apparently not in London as this hotel had more the class of Paris Hilton.
Incredibly small rooms, lack of air, and unassuming exterior with not much around it. Affordable rates and full amenities are about all it has going for it.
Keep in mind this should be titled the London WEST Kensington so quite a walk/​taxi if you’re looking for central Kensington.

Dass es ganz großartige Hilton-​Hotels gibt, ist kein Geheimnis. Ich selber mag das Hilton in Köln sehr gerne, auch das Hilton Tokio ist ein Traum. Ich war daher sehr gespannt auf das Hilton in Kensington. Nun ja. Es ist vom Service her fein, auch die Lage ist für London sehr akzeptabel. Leider erinnern Ambiente und Zimmer eher beispielsweise an das Hilton in Berlin. Die Vokabel «altbacken» trifft es wohl.
Alles in allem okay, aber Luxus– und Wohlfühlklima kam bei mir nicht auf. Das ist aber vielleicht auch ohnehin Ansichtssache.

Mal davon abgesehen, dass man den Duschkopf nicht abnehmen kann, was bei einer Körpergröße jenseits der 1,85m nicht besonders toll ist, war das Hilton Kensington für uns ein super Ausgangsort für ausgedehnte Sightseeing-​Trips in der City, vor allem weil man mit Bus und Tube gut weg und wieder zurück kommt. Die direkte Umgebung ist leider nicht so doll, aber immerhin — Pubs und Restaurants für Frühstück und Abendessen lassen sich finden.
Die Zimmer sind ziemlich (!) klein, aber die Betten dafür angenehm :).
Tipp: online buchen, dann wird’s erschwinglich.

Das Hilton-​Hotel im Londoner Stadtteil Kensington liegt direkt an der lebhaften Holland Park Avenue — nur wenige Gehminuten entfernt von den U-​Bahn-​Stationen Shepherds Bush und Holland Park.
Die Lage ist nicht ungünstig — nach 5 Minuten Fußweg und 10 Minuten Fahrzeit mit der «Tube» (U-​Bahn) ist man mitten in London (oder mit dem Taxi) — nach 10 Minuten Fußmarsch entlang der Holland Park Avenue mitten im wunderschönen Stadtteil Notting Hill.
Das Hotel macht von außen einen wenig einladenden Eindruck. Die Lobby ist groß und unpersönlich — nur der Barbereich macht ein halbwegs gemütlichen Eindruck.
Die Zimmer sind für «Londoner Verhältnisse» relativ neu, gut und zweckmäßig ausgestattet und sehr sauber. Das Bad ist relativ klein geraten.
Das Personal ist leider sehr unfreundlich, schlecht geschult und konnte nur im Restaurant, beim Frühstück und an der Bar ein wenig «punkten». Über den Empfang an der Rezeption sollte man keine weiteren Worte mehr verlieren … sowas haben wir selten erlebt. Auch der Umgang mit Reklamationen war ziemlich katastrophal.
Die Auswahl beim Frühstück war sehr reichhaltig und alles schmeckte lecker — hier funktioniert auch der sonst eher fehlende Service sehr zügig und freundlich.
Die Restaurants im Hotel haben wir nicht getestet — wer in London im Hotel isst …
Fazit: Ein typisches «Ketten-​Hotel» ohne viel Flair oder Ambiente. Jedoch ideal für kurze Aufenthalte und wenn man nur zum Schlafen im Hotel ist. Die Zimmer sind in Ordnung und sauber, die Schwächen liegen ganz klar am Empfang und in der «Kundenorientierung».