American Airlines

My wife and I flew American on miles for our honeymoon from HNL-​LAX-​DFW-​CDG and back via LHR-​LAX-​HNL. The flight I most looked forward to on this trip was the LHR-​LAX leg on American’s brand new 777−300ER.
We were booked in business class for this 11 hour flight, and the experience was simply sublime. While ground handling was awful, not the flight crew’s fault, the flight crew wasn’t friendly either. It’s not to say they were rude, just not very personable. But that’s ok!
The business class seats on the 777−300ER are truly one of the best in the world. They offer tons of space and a lot of privacy. Food service was also excellent for an airline! Beyond the warm nut service, starter was a smoked salmon cheesecake and a generous portioned salad. For my main, I ordered a steak, which was done to a beautiful medium/​medium rare! I couldn’t be happier! And of course, the grand finale was a made-​to-​order hot fudge sunday.
The flight was simply a joy and didn’t feel like 11 hours at all. I would love to fly this route again in the future!

POOP POOP on you I was told that because I was wearing a Catalina Island sweatshirt that had skull and crossbones on it I could not go through the gate. WHAT!!! SO I had to buy a Beatles t-​shirt that was ten sizes to small for my fat stomach and walk through the terminal like a fat kid in 2^nd grade.

Voei de American Airlines antes e depois de 2001, e posso garantir: a empresa é uma bosta.
Trata os passageiros como gado, a equipe de bordo só falta cuspir nas nossas cabeças, e vêm nos servir comidas e bebidas com um desprezo e uma má-​vontade que você, consumidor, chega a ficar intimidado.
Triste, lamentável, horrível, desprezível. Se o seu destino internacional for os Estados Unidos, prefira voar com uma empresa aérea brasileira.

Staff, geriatric, which means their attitude to any sort of criticism is met with sarcastic condescending nonsense I’ve been working for 30 years and know what you want even if you don’t attitude, this is not a general consensus but one of frustration, all you want is service which I thought was except able but there was an attitude of lack of tools syndrome and every question was answered with they (their firm AA) had made cut backs, so unless you fly business class you are treated second class citizens, don’t sit at the back of the plane because A) can’t hear on flight entertainment b) you will have no choice to their disgusting food … Oh miserable me, use them by all means … Try and sleep.

Absolutely loved flying with AA — by far the friendliest, most competent staff of any airline i’ve flown on before. They went out of their way to help get my husband a seat with adequate leg room (since he’s a damn giant) — and to help keep us sitting together.
The flights all left on time — except for our last flight out of Dallas/​Fort Worth — and the food was decent, lasagne & a pretty decent chicken dish.
In a choice between them and pretty much any other carrier, i wouldnt hesitate to fly with them again — and hope that i can sometime in the near future.

The best airline I have known. The staff are very professional. Like all airlines they will lose your bags someday, and be late another. The important thing is that they come back and make them right.

Great service. but only if you travel on Business class or better. Economy class on American Airlines (or any other US based airlines) provides minimal service and is usually considered poor when compared to asian/​far east based airlines. AA’s main cabin has a 2−5−2 seat configuration and unless you are traveling in a group/​family avoid the middle seat at all cost. There’s nothing worse than being trapped on an 8 hour flight with 2 strangers on each side of you.