Grant Management

Grant Management is a bad memory, one I’ve tried to push to the back of my mind, but every so often something reminds me of it and I find myself livid that I’ve had to think about it again.
The flat I lived in that was managed by this horrible company was actually in Stirling, but this is the office we dealt with. They continuously cancelled on our viewings and eventual lease-​signing dates. When we finally got one set up, the guy was 40 minutes late and claimed to be stuck in traffic — we’d all just driven through from Glasgow on the same roads. It seems like they’re in the business of getting one over on students, as he looked embarrassed when he saw that we’d brought my parents to help look over the lease terms.
The whole year with them was a disaster. After tons of issues with miscellaneous things, they began rounds of calls, asking for feedback. When we didn’t answer, they’d keep calling. When we did answer and declined, they kept calling. Once they called me at 7am. When I finally answered and took the damn survey and gave them 1s out of 10 for customer service, speed of repairs, reliability, and so forth, the woman got really cranky and hung up on me. What do they expect?!
Oh, not to mention the astronomical fee of £250 when my flatmate’s direct debit wasn’t set up properly (their mistake) and they didn’t get his rent in time. Honestly.
Basically, I’ve heard similar stories to mine from everyone who’s ever so much as heard of Grant Management. Frankly I have no idea why they’re still in business. Beware!

Utterly, utterly appalling.
I think this may be the only 1 star review I ever do, but there really is no other alternative for these people, the Fawlty Towers of lettings agents.
I used to live in a student flat run by Grant Management on Oakfield Avenue, and despite the good location, and looking okay on the surface, the flat was falling to bits. The heating never really worked, and despite numerous calls to the company, when we left after 2 years it still hadn’t been fixed. I’d also get regular phone calls from the credit department accusing me of not paying my rent when I already had, and I also remember a long, drawn out fiasco when the living room window needed fixing.
Worst of all though, shortly before leaving, Grant Management asked us if it would be alright if some potential new tenants came to look over the place, which we agreed to. Upon having to answer the door constantly for an hour and look on aghast as quite literally dozens of people invaded our flat en masse, raking through every nook and cranny uninvited, we wished we hadn’t.
Took ages to get our deposit back as well. Incompetent at every level.

Two words — Stay Away! Having lived with this company for 3 years I can safely say that I have experienced just about ever landlord related problem under the sun. Highlights include being left without a working boiler in December for 2 weeks, being over-​charged for my rent, being threatened with eviction due to utterly unreasonable neighbour complaints (even the police sided with me) and having £270 withheld from my deposit for absolutely no reason (I got it back but only after a phone marathon with the credit department).
If you end up going with the company, you best put the number in your speed dial. Many of the staff are very rude and some are about as useless as a fireman’s helmet made out of chocolate. I was once told, by a manager no less, that he was happy to take my email details but that I should not expect to receive a reply as «I will most likely lose it».
My friends have had equally nightmarish encounters. Personal highlights include the chap who called to say that the roof was leaking onto his plug and was advised to move the computer while he had to wait 8 days for someone to come and fix the problem. Textbook.
If you think I am exaggerating, just ask the Student Representative Council at the University of Glasgow. They have awarded Grant Management the prize of Worst Letting Agent in Glasgow on more than one occasion.
As flats go, Grant Management do have some great properties in some prime locations but no matter how nice the place is it will not be worth the side-​order of gross incompetence.