Optical Express

I had a 30 pounds voucher if I purchase glasses worth over a 100 GBP. First time I chose the frame and gave the voucher and all was well but I needed to have a think about it. They kept the voucher saying that when I come back they will deduct the 30 pounds. When I came to pay I was rushed as they were about to close (Cabott circus) and they refused to deduct the 30 pounds although frame and lenses were 269 pounds! different stories to excuse not to deduct the voucher. I called second day to cancel the order as I felt fouled and it took them three days to come back to me. I’m still waiting for my refund but it seems I will have problem with them. Not recommended at all!!!

There’s nothing Express about them, don’t be deceived by the name. My husband waited more than a month and a half to get his pair of glasses done, and it was totally their fault, one mistake after another. At first, they didn’t assess his vision right and the prescription was for the wrong glasses which he couldn’t use. Then they were waiting for the right lenses for three weeks or so, which wasn’t even mentionedto us. Extremely disappointing and no apologies for wasted time. The staff is poorly trained and incompetent, often they don’t bother entering data into computer which resulted in our coming for an appointment only to learn that it was not registered and we came in vain. Had to make another appointment.
Also, the glasses broke very soon, and again, it was really hard to get them do anything about it. So much time wasted, that unless you have another pair of glasses AND a lot fo spare time (unemplyed, for example), don’t go there. I suspect they pay the minimum wages, otherwise I can’t explain a profound incompetence of theh stuff and lack of customer service. An absolute nightmare, Specsavers from now on.

I went to Optical Express for laser eye surgery. Because they are a new shop, they don’t yet have a surgery licence for treatments on the premises and pass people over to the over-​crowded and chaotic Cribbs Causeway branch. The Cabot Circus branch is new and shiny, however I’ve experienced problems with admin and payments, and following surgery problems I’ve been frustrated; they are refusing to acknowledge or apologise for surgery which was based on faulty Wavefront measurements (the machine wasn’t calibrated correctly).
They will try hard to upsell you onto unnecessary treatments (I paid over £3K for the surgery) and once you’ve paid they’ll place you on the conveyor belt and ignore you. Despite being left with headaches and astigmatism, I’ve been called fussy by the Cabot Circus optometrist for enquiring why the surgery went wrong. If you’re thinking of surgery PLEASE investigate thoroughly first. There’s not a lot you can do if it goes wrong.

i got my eyes tested here a few months back, and it was a brilliant experience! The staff are so great and really helpful. Love all there style of glasses but unfortunately for me my eyes were fine so i couldn’t buy any. Also the look of the shop is soo professional!