Brighton & Hove Radio Cabs

I think this firm do get some things right - their drivers are professional and they are reasonably reliable when it's not peak demand or raining.

The main problem I have had is that (I've been told by the team) the service doesn't prioritise pre-bookings over those that come in 'at the time'. It's optional for drivers whether they want to fulfil any given booking or not. If it's busy, or raining, then pre-booking basically counts for nothing because the drivers choose longer journeys or closer jobs and reject your booking when it is allocated to them. This is good for the drivers in terms of them earning better money during busy periods - quite rightly - but it's very stressful for me as a customer: I do feel that pre-bookings come with an expectation that the booking is 'accepted' by the company and will be reasonably fulfilled.

I always allow for 20-30 minutes delay when using a taxi, I appreciate traffic/bad weather/availability of drivers can impact on things. Today there was no taxi allocated to my pre-booking more than half an hour after it should have been with me, and no estimates of when one would be with me. I've had this happen many times with my pre-bookings. This level of unpredictability and lack of assurance for pre-bookings is incredibly challenging for times when I rely on a pre-booked taxi to get me somewhere on time, or for safety reasons at night.

his is where google really needs to make a minus system cause 1 star just doesnt cut it, i actially feel sorry for buisnesses with 1 stars cause im sure they dont deserve to be in the same bracket as this cab service, here is my experience
Freind in hospital
Ring for a cab
GIVE THEM THE POSTCODE FOR QUOTE £31
Driver gets here tell him postcode he rings base
An says fare too cheap
He then says area the postcode is near a neighbouring town not precise location
Base then says ill have to pay upwards of £60
i asked the lady at base if she needed the postcode to workout the price
SHE SAYS I DONT CARE WHAT POSTCODE IT IS
THATS THE PRICE
How did she work out the initial price so incorrectly given the postcode
How could a fare to the same postcode nearly double in price on route
How could she work out a new price without being given a new postcode
STEER WELL CLEAR If a company acts like this in broad daylight id hate to think what goes on after hours and im sure people would have heard all of the stories about cabbues after dark in brighton ladies i would be especially careful

Awful customer service, shabby cars and unhelpful office staff. AVOID

Never had any problems with these guys and they seem to have always taken the same amount of time to come and go than Streamline and Radio Taxi.
414 141, it’s not quite as good as 204 060 or 747 474 for some reason that I can’t explain…

This and 747 ⁴⁷⁴⁄₂₀₂₀₂₀ aka Streamline are the biggest, and most reliable, taxi companies in Brighton. And can’t say much about their prices, as they both seem much for muchness, and as you’d expect with taxis, always slightly overspriced. Nor can I say much about their driving, all I know is that a cab driver from 204 060 has never done a u-​turn on a dual carriage way which is more than I can say for some taxi drivers in Bristol! All in all these guys are reliable and worth having in your phone book.

Brighton Hove & Adur Car Cabs is run out of the same office as Brighton & Hove Radio Cabs and yet, they seem to take longer to arrive.
Maybe the cabbies like to take longer cigarette breaks? Or maybe they stop off at Billie’s for a cup of tea? Who knows. The taxis look the same as Radio Cabs and range from standard cars and London style cabs to people carriers but they are definitely not as punctual. I’ve also had one or two drivers saunter slowly when I’m in a rush to catch a train. The traffic isn’t their fault but arriving ten minutes later than promised is!