Green Budget Bikes

We got to spend 3 days in Amsterdam and decided to rent bikes to experience this city like a local. After checking out a few places near Amsterdam Centraal, we went with this place — Green Budget Bikes. When we rented the bikes, the employee in the front desk was pretty nice. We had to wait for quite a bit (20 mins) but it wasn’t terrible. It was 3:15 PM and we planned to rent it until 6:15 PM (3-​hour rate) so to double check, I asked the employee if it was okay for us to return the bike around 6:15 and he said it was ok, as long as we weren’t more than 15′ late. We returned the bikes at 6:10′ to a new employee (a young lady), who were… pretty rude (or straight-​forward in the Dutch sense?). She told us that we couldn’t return the bike then since the shop was closed. I told her that I already checked with the guy in the afternoon and he said it was ok. But the lady kept repeating that it was written in their contracts, etc… Basically she kept refusing to return the bike for a while before finally letting it go.
Basically, make sure to double check everything before you leave (price, returning time, deposit, etc). And be sure to respond to their rudeness if there is any.

For starters the rental and return process was simple. The bikes worked without a problem. And the lock on my bike was simple to use as well.
I had the best time, we didn’t do a tour just rented bikes over night. I hadn’t been on a bike in probably a month but the ride was easy and enjoyable seeing most of Amsterdam is easy being it’s fairly flat. We made stops along the way to take photos at all the best places.
When in Amsterdam, I highly recommend renting a bike.

I would not recommend this company to anybody because of their terrible service. I was given a bad bike lock and had difficulties the whole duration I rented my bike. Each time to unlock the bike it took 5 minutes longer than the rest of my friends’ locks. After much difficulty, I used the key to open the lock and the shoulder and blade ripped off from the base and was stuck inside the lock. When it came time to return the bike, the employer stated that I would have to pay a fee to fix the lock, but I refused considering the trouble and quality of the lock. The employer argued that the receipt print states that I need to pay for the damages, but the text he referenced specifically stated a fee for lost keys. He had customers waiting for bikes at the time we were returning our bikes and after they had notice the trouble he was giving me they decided to leave and take their business elsewhere. At this point he was infuriated with me because he felt as though I was responsible for him losing his customers. After a certain point of arguing, he proceeded to push me trying to instigate a fight with my friends and me. We returned to the hostel where we made our bike reservations and to pick up the collateral. After about 20 minutes, he followed us to the lobby of the hostel and proceeded to confront one of my friends that defended me. My friend remained calm and tried to avoid anymore confrontation, at which point the employer spit on my friend and cursed him out.