Pacific Dental

I just came back yesterday from my extensive dental work (2 mornings, 3 hours each) after being treated by Dr. Torres and I am praising the truly excellent service I received. This was my first time I have ever sought dental care outside of the US and I admit, I was nervous. My US dentist had quoted me $ 20,000 for everything, whereas Dr. Torres charged me low $ 5,000 for the same – and more. He and his staff are polite, gracious and fluent in English. He was very, very gentle – I experienced no discomfort at all. Staff arranged for a hotel reservation for me and his go-​to friendly taxi driver even walked into the hotel with to ensure I had the reservation as promised. I also received a hotel discount, per his dental office referral. His office is located in an older building, but his dental equipment and services are all A+++. I’m returning in two weeks to have my new crowns put in. All in all, I am a very, very happy consumer and will continue to have Dr. Torres as my dentist as long as I can stand the long wait walk-​through line back into the US. He is also a licensed dentist in both the US and Mexico.

It’s not hard to believe that few people have reviewed this place. I saw Dr. Torres a few years ago and he did a root canal and cracked the root. The tooth soon died, as well as the bone around it. I had too go to another dentist to get a lot more work done for a lot more money such as: Bone graft, extraction, surgical implant, and an expensive crown as it was my front lateral incisor, this cost me a fortune.
When I discussed it with Dr. Torres, he stated he would refund me the money for the extraction ($ 60) I was furious, but accepted the tiny refund. But every time I went to TJ I would ask for the refund and the Dr. or the staff would make up some story why they don’t have any money on them or nobody is there to write a check etc. After about 6 months I gave up and wrote a review on line, the Dr responded immediately and told me to remove it and to come get my money. Again I went to get the money and again the runaround. So I left the review and then the Dr. threatened me and told me people would hurt me. At that I said keep the $ 60 and I am happy to tell story. So BEWARE OF THIS ONE

Ever since I was small up until now I have been terrified and very nervous about my dentist visits.
But since becoming a patient of Doctor Natan Lutz, my dental experience has changed to a still nervous but not so terrifying one.
Dr. Lutz is very welcoming, kind, and has a great sense of humor throughout the whole visit. He explains step by step what will be done, and always assures me that everything will be fine (which gives me great relief).
The thing that I like more about Dr. Natan Lutz is that he is fast in doing his dental work, and that the anesthetic injection never hurts.
I really do recommend Pacific Dental to everyone, and mostly I recommend Doctor Natan Lutz.
Thanks for a wonderful, and calm experience!
I will officially make this my dental office to go to!

I went to see Dr. Torres for a root canal. My regular dentist (who is amazing and the best) doesn’t do root canals unfortunately so he referred me to a specialist who quoted me $ 1,700. Since I had already burned through my insurance I wasn’t really happy about that price. I started to do some research online and found numerous good recommendations for Dr. Torres. I called his office and was quoted $ 280 for a root canal. After more research, I decided to go for it.
I am very pleased with my decision so far. I had a lot of hesitation about crossing the border for dental work but I’m very happy that I did. Dr. Torres put me at ease right away and I am normally terrified of dental work. He is very kind and gentle and explains the process to you. He speaks perfect English too. His staff were also very nice and professional. What really stood out to me was that he had a question about a post that was supposed to go in my tooth and he even let me call my dentist and then spoke to him personally so he could verify the right post to put in. I thought that was great.
My only comment, and it’s really not a negative, is that be prepared to possibly pay more than what you are quoted. Because I needed the post, and I also opted for twilight sedation, my $ 280 ended up at $ 480. I didn’t feel like I was being ripped off or misquoted (I still saved a ton of money!) but just be aware that there may be other services that are additional. They do give you 10% off if you pay in cash.
To cross the border, I opted to take a medical shuttle from the Best Western Americana in San Ysidro. It is safe and fast, and you can go through a medical line returning back over the border into the US. It is $ 25 each way, which is a little steep considering Dr. Torres’ office is less than a mile from the border (across from CECUT), but worth it of you don’t want to deal with any hassle.
Overall I would highly recommend Dr. Torres and would return again if I needed any other dental work that my regular dentist could not provide.