Hilton Puerto Vallarta Resort

Great all inclusive resort, total relax mode… Everything you need for a good time. Recommend getting an ocean view room. Has lots of food and drink options on property. Staff is very friendly, I highly recommend bringing money for tips

We had a very poor start to our stay here– we had booked a Jr balcony suite with king bed and ocean views for our honeymoon (I had all the paperwork documenting this) — we received a resort view guest room with double beds. They said they were fully booked and there was nothing they could do for the first night but they would «try» to accommodate our reservation for the remainder of our stay. We were able to get into our correct category room with a slight upgrade for our remaining 3 nights, but that was a horrible and stressful start to our honeymoon. We also requested the «honeymoon welcome gift” — it was just supposed to be a bottle of wine and a fruit basket– but we never received it. The concierge Lizette was unhelpful and manager Miguel didn’t care. The answer we got from them repeatedly was that since we didn’t book through them directly, they couldn’t/wouldn’t do anything to help us– despite us also being HH Diamond Members at the time of booking. The property itself was lovely, and once we got into our correct room, we definitely enjoyed the ocean views.
As for the rest– the food was awful. I thought booking Hilton for an all-​inclusive resort rather than a local hotel would be a better choice, but it wasn’t. There were barely any vegetarian options. The fruit was rotted. There was a coffee and sandwich shop that was supposed to be open during set hours every day– it never was. Only two of the times we went there (out of 6) did we find it actually open– and they only had sandwiches one time (that looked a couple days old). We tried to order a «to-​go» box lunch for one of our excursions, but the front desk wouldn’t help even after the phone extension they gave us never answered. The beautiful rooftop bar that served sushi during set hours also frequently didn’t have any sushi during said hours. Room service was terrible. You pay $ 8 flat fee to have it delivered, but they wouldn’t bring it up unless you called multiple times asking where your order was– by that time it was cold and all three times we used it, our order was missing something. The «fancy» restaurants let some people in wearing shorts and flip flops, yet turned others away. The resort was good with the drinks though!
The spa was beautiful and we booked the couples deluxe package– despite the serene setting the services were poor. My husband’s massage was so-​so and mine was flat-​out awful. I had to stop the woman three times to speak about pressure. She acted like she didn’t speak English at that point even though we had chitchatted earlier. Definitely a waste of money.
They have «travel agents» set up in the hotel lobby to book way over-​priced excursions. We talked to a guy on the beach and had an awesome experience for a private snorkel and fishing tour. Yeah, it could have gone either way I suppose, but I wasn’t about to trust Hilton with any other aspect of our vacation. And the beach– be prepared to be accosted by nonstop locals selling trinkets, jewelry, flip-​flops, whatever– it’s nonstop. I can’t blame Hilton for that, but it’s something to be prepared for. The beach itself was rocky and not a good place to swim from the shore. There was no Wi-​Fi available for 2 of the 4 days we were there.
I’d like to think if we wouldn’t have had such a poor start that our overall opinion would be better– but NO. It’s just not worth it. Hilton should be ashamed having this place on their portfolio.

For being a Hilton hotel I was not very impressed, however I do believe the hotel is a very good value.
Pros: It’s an all inclusive hotel which makes it quite affordable for those on a budget. The hotel grounds is pretty clean for the amount of guests there. Very, very convenient location! The fridge in each room stays stocked with water, sodas, and beer… this came in handy when I was too tired to leave the room from being out all day.
Cons: Other than the sweet people working the front desk, the majority of the other staff looked so unfriendly and tired. I could only assume they are over worked or do not enjoy their job. That part kind of ruined the atmosphere for me. When you’re on vacation you want to be surrounded by happy people. Also, although the rooms were clean, it looked like they had a problem with moisture or mold. Lastly the food was not that great. It was not bad either, just not great.

Food is unbearable… No matter what the restraunt…
Drinks totally watered down… the staff is awesome tip then well. We will never stay here again. Totally over priced for what you get… what was good??? The sun, pool and the ocean. Look someplace else especially if your on a honeymoon like we were.

For being an all inclusive resort in Mexico, Hilton was above par.
Let me start off by saying this is a rather small resort and meant more for relaxation and couples/​small families. So, if you’re looking for a party scene type of resort, this may not be the one for you.
From arrival to departure, service was impeccable at every sector of the resort. Employees went above their job descriptions and made endless accommodations.
There are four restaurants on site. I recommend the Brazilian restaurant. You must make a reservation as they do fill up quickly. The buffet is so so. Room service was impressive as was the food. There is a rooftop lounge area for adults only. They serve alcohol and sushi here. The sushi was surprisingly great, and it wasn’t because we were drunk. :)
All pools on site close at 10 pm, and the restaurants close either at 10 or 11 pm. So, it gets very quiet on site in the evenings.
The rooms were lovely, as were the rest of the grounds. I had no worries or hesitations in regards to sanitation, bugs, etc. Housekeeping cleans the rooms everyday around 4, and they all seemed like trustworthy people (incase you’re worried about getting robbed).
For authentic Mexican food, i would suggest going off site. There are plenty of places to go. Hilton is in the middle of everything so nothing is too far!
I would most definitely come back again and recommend:)

This place is pretty good. They have nice rooms. The pool is nice and beach is beautiful. Overall this place is good but the food is not so great so you might have to eat out a bit.

This was a perfect place for a large family vacation. We really enjoyed our stay at this resort even though we had some reservations of an all-​inclusive resort.
The staff is so friendly, nice and helpful. Every single staff member was courteous and knowledgeable about the resort and services.
The food at the restaurants is not so great but we were prepared to not be wowed with the all-​inclusive component. However, the breakfast buffet has a smoothie bar, fresh fruit, hot and cold food options, pastries, fresh juices, etc. and was perfect for breakfast and lunch options.
The resort is small and quaint — the perfect size for older kids who can play in the pool, beach or roam the grounds without worrying about losing them.
The rooms were a pretty good size. However, the daily cleaning was not consistent. We’d get two towels one day and four the next. One day the floors were swept the next not. Ensuring the rooms are adequately cleaned every day would be a huge plus.
Overall, this was a great resort for a family trip. We were waited upon, relaxed at the pool and enjoyed the resort amenities. I would definitely recommend it!

More like a four star than five star. Food is just ok, although one night on the buffet they served a noxious mushroom dish with olives that tasted and looked like goat droppings. Nearly threw up when I tried it and complained to manager. Asked him to tell chef to try it. Needless to say it was removed. Disgusting.

Is this a 5 star? No. It is luxurious? No. It is a comfortable hotel for a quick getaway and refresher in the sunshine? Absolutely!
The staff is friendly, the facility is clean and maintained, the drinks are aplenty, the food is decent, and the view/​beach is incredible.
If you are a picky traveler, this is not the hotel for you. While the staff is very kind and the facility is nice… you are not catered to and the facilities and concierge are not pristine like a Ritz Carlton experience.
That being said, if you need anything and ask for it… The staff is incredibly accommodating. Housekeeping is not quite as attentive and there aren’t as many activities in the hotel as most resorts… But what a wonderful, fun, and relaxing four days we spent here. It was a great getaway with our two teenage sons, and a casual and relaxing four days that we were not eager to leave behind.
We are Hilton diamond members and used points for our stay. We have no reservations about returning. We will be back.
NOTE: The open bathroom concept is slightly problematic when traveling as a family with older kids. Total lack of privacy. We were able to make it work, but it was not ideal.
Also: the Brazilian restaurant is worth the reservation. You eat right on the water and the meat was delicious.

I stayed here during Hurricane Patricia, it wasn’t ideal. That being said, the hotel did everything they could to keep us safe. The mood was great, and I drank a lot after the hurricane! They even upgraded our room to an Oceanside suite

If you enjoy the all inclusive allure of cheap alcohol, flavorless all you can eat food, then this is the spot. The wait staff at the onsite restaurants were personable and very attentive (most likely due to a weekly salary of only $ 67 USD and rely on tips), it’s everything else here that seemed be lacking. Oh and should you ask for a cocktail from the lobby bar by brand, be sure they actually pour what you asked for instead of a bait and switch. The evening bartender (older guy) is a jackass who could care less about customer service. You’ve been warned!

We gave this «boutique» all-​inclusive resort (it is on a small, long narrow lot and is surrounded on both sides by huge condo towers) five stars for the following reasons:
1. The service was excellent and may have been some of the best we have ever had. Note that the hotel staff lives off of gratuities so be please be respectful and appreciative of their services when tipping throughout your stay.
2. The quality and variety of food was better than expected for an all-​inclusive resort/​cruise. Also, the pay-​for wine list had a good mix of choices.
3. The king room with ocean view and private rooftop terrace with jacuzzi was very luxurious (check out rooms in building 1 and 2 — we were in room 414). It had a modern design with light tile floor, white metal staircase, and minimal décor. The bathroom was HUGE with double vanities, soaker tub, private toilet, and large shower, AND a huge picture window that allowed you to look out at the ocean from any space within the bathroom. The private rooftop terrace was great when the main pool was packed and we wanted a bit of quiet. We also had a nice balcony on the main floor that was shaded. We heard that the suites in building 1 were even nicer.
4. The adult-​only lounge provided amazing sunset views. It was also a great place to lounge during the day when the main pool was busy. And it had great nighttime views of the lights and fireworks on the Malecon.
5. The location is central. There is a Starbucks, night club, and restaurant within a few blocks. It is also close to the port/​marina for boat tours and flea markets. There is also a Walmart and other stores within walking distance. It is about a 3 mile walk to downtown/​old town, which was easy to do on a sidewalk by the highway. A taxi with tip was 100 pesos from downtown to the hotel and from the hotel to the airport.
6. There is a nice, small beach to walk along. I would definitely recommend renting a cabana on the beach at sunset for a $ 20 splurge.
7. The property was very clean and well maintained.
We are Diamond members and used points for our stay. We signed up for the e-​standby for paid upgrades from the standard room to the private rooftop terrace room. It was well-​worth the minimal upgrade fee.
Our only complaints were related to other guests and their annoying behavior (drunken wedding parties and lazy parents with obnoxious kids) but that is just part of traveling.

Will never return to this «resort». This review is a result of planning this trip for months and then being disappointed by so many things so early on in the vacation.
Started out at check in being told we owed them an additional $ 600 because the reservation was only for one, and not both of us, even though I had added both our names. Be careful of this trick. They quote you low rates to get you sucked in and don’t make it clear on their site that it’s only for one. And even though I added both our names, it apparently didn’t add the additional person to the rez. So we feel like we were screwed and had no option other than to pay.
On top of that whole mess, many things in the resort seem not to work properly. It all seems very temporary and not well kept.
The food so far has been pretty awful too.
The staff are really friendly, but many of them never seem to be able answer any of our basic questions. And we are talking basic… Transportation to and from the airport, cost of a cab to downtown, whether or not tipping is expected…
And God forbid you need change of a large bill whether dollars or pesos… They simply can never make change. It’s just impossible.
Plus, our shower runs hot then cold in a cycle that continues during the entire shower. So you constantly have to be prepared to move out of the stream of water or you’ll freeze or get burned.
Oh, and let’s talk about restaurant reservations… You can only eat at the buffet without a Rez. And in order to get a Rez, you need to wait in a room at 9:00am with a bunch of other people so some hotel rep, who always shows up late, will take your Rez. You need to sit down at a desk, one by one to reserve a table. So your morning is shot waiting around this humid room with lots of other guests just to make a Rez. And if you don’t do this ridiculous dance with them, you either won’t get a table or your Rez will be at 6pm or at 10pm… If you’re lucky.
On top of everything else, at check in they told us that wifi was available for free in the lobby and other public areas but for a fee in the room. Turned out there is no free wifi anywhere. There are two computer stations in the center of the lobby that one can use. The wifi is expensive and ridiculously slow.
Overall, really disappointed. Sadly we cannot change hotels without taking a huge loss. So we are stuck here.
We just checked out. Much of this review was written while in the midst of our trip. To be fair, the last few days of the trip ended up being much better than the first three. But we will still choose to stay at a different resort next time.

I have nothing negative to say about this hotel. The place is beautiful, the staff is great and the spectacular views and awesome weather is why they built a hotel here in the first place.
The Hilton HHonors program is the best and I love this company. I have been to hundreds of Hilton brand properties and If your going to travel to PV, please visit this hotel.

Stayed for 3 days and 2 nights on the front end of an 8-​day visit to beautiful Puerto Vallarta, and this was a great way to start the trip. The staff is extremely friendly and always ready with a smile and a drink. The facility is very nice, though it takes a bit to get oriented, as the hotel map portrays it as much bigger than it is.
The beds are comfy and the rooms are very clean and well maintained. (We got upgraded to a Junior Suite, which is nice but really just an extra large room.)
The mini-​bar gets restocked once a day, but they’ll come refill it as often as you like. It’s only got beer, sodas and waters though, no wine or liquor.
The food is good but not great, but when you can sample everything at no extra charge, it’s fun to eat throughout the day.
A tip for people that like to maximize every meal in Mexico: don’t waste your time with the buffet/​snack bar by the beach. The main buffet is just up the stairs and is MUCH better, and you can come and go as you please. If you’re really hungry and don’t want to leave the sand, you can just order some guac or a steak or chicken quesadilla from the beach waiters.
We’ll definitely come back on a future trip to PV!

My wife and I decided to try this resort over the Christmas Break of 2014. We were certainly glad we did. For a quick back story my wife suffers from food allergies. As such eating at a All inclusive is a very nerve racking experience that can often lend itself to very limited food options.
The Chef and his team running the food service at this resort could not have been better. They made sure that they were always available day or night, and made custom allergy free meals on demand. Including specialized desserts aligned to her restrictions. This could not have made for a more pleasant experience. I wish to thank the restaurant crew for all their hard work and would gladly stay here again just based on such helpful staff.
As far as other notes about this location not related to food. The hotel is set back a way from the main strip so you don’t have a lot of interaction outside of the resort other than leaving via taxi. The beach is nice, and the Facilities in this hotel are on par with my general Hilton experience (overall very positive only light gripes from being spoiled, Wifi Charges/​expensive addons/​etc)
Would gladly stay again.

This is paradise. We did have a problem when our a/​c quit, but they moved us the next day to an upgraded swim up suite! Great service and all you can eat helped me pack on a few pounds.
I enjoy the smaller venues as it is easier to get around and you get to know the staff.
My wife lived the spa, and we got a half price deal that was reasonable.

I enjoyed my stay at the Hilton. It’s modern, well kept, nice rooms and the staff were all very nice. The property itself is not very large which I think is a plus. The pool area is made up of two pools overlooking the ocean with a waitstaff that will bring you drinks and food. Some of the staff around the pool seems to ignore you unless you tip them which I have no problem with but there were times I didn’t bring cash to the pool so I would just go to the lobby bar to get my own drinks. Speaking of the lobby bar the drinks served there are always much better than other areas of the hotel. The food and drink offerings were quality and better than other all inclusive places I have stayed but nothing that wowed me. I often decided to venture out for dinner in town to experience some of the wonderful options the area has to offer. The additional adult area pool on the rooftop is a great plus as well there is a sushi bar there as well. The beach was very nice and not crowded. The area the hotel is in is on a quiet part of the beach which defiantly made it nice and peaceful. Walking around zona hotelera I didn’t see any other hotel that I felt was nicer than the Hilton and I would have not problem returning. One last note I considered renting a car but glad I didn’t. City buses are an option and super cheap or just jump in a cab. The fares are all set by zones and very affordable. 70 – 120 pesos into town.

This was our second go at all-​inclusive and we were a little nervous about it after our experience in Costa Rica (horrible). But being that this Hilton was newly built and right on the beach we decided to give it a chance.
Perhaps our expectations were severely lowered after the CR trip, but we were more than pleasantly surprised by everything here. The staff was great, the food wasn’t five stars but at an all-​inclusive who expects it to be?, and the hot tub on our private rooftop terrace? Pure bliss! (We filled it with cold water most of the time).
The adults only bar with the infinity pool on the roof of our building was great. Didn’t try the sushi there, but many people did.
The drinks were good — we drank mostly Ketel One cocktails, as the wine was generally served warmer than I prefer. I also had the requisite frozen Miami Vice (strawberry daiquiri mixed with piña colada) and it was much better and smoother when ordered at dinner than from the lobby bar where it comes from a machine.
The on-​site restaurants were ok. Again, not great, but not bad either. We did the French and Mexican twice each and once at the Brazilian. I wasn’t too impressed with the Brazilian, but I didn’t expect to be given my history with authentic Brazilian food.
The beach was ok. We actually only went twice and it was no problem finding a lounge chair or a server willing to deliver cocktails to the chair. But the water was kinda dirty and not a place I wanted to swim.
For all of the OK parts of the resort the room made up for them. It was great. The a/​c worked like a charm and that was so very necessary given how freaking hot and humid it was in PV.
According to the Hilton staff, tips are included in the room rate, but I imagine the amounts they actually pass on to the workers is really low, so we were happy to have pesos to tip those who took care of us.

An all-​inclusive Hilton resort on the beachfront of Puerto Vallarta.
Our stay was not as smooth as what I’d expect of a HIlton with a few, small hiccups here and there, but overall, it was a very pleasant stay. If I were back in PVR, I would be interested in exploring in other hotel options, but would not hesitate to stay here again.
The quality that stood out to me the most was the service provided by the hotel staff. I felt that the crew was very attentive and very helpful. If it is possible to fulfill your request, I believe that they would do it, which they did for us. The hotel is all-​inclusive which also includes tips, so not having to drop a couple of dollars for every request was nice. However, I felt that the staff went the extra mile and deserved the tips here and there. They were even friendlier, if that was even possible, if you tip them. However, even without, the staff was very much above par and I highly doubt anyone will run into any trouble.
As for the hotel, it is a smaller establishment which I enjoyed. It made my time there much more relaxing as it was not overrun with too many people. Very much enjoyed the amenities offered. My only suggestion would be the food, it was ok. I expected better tasting food, especially since it is inclusive.