The Royal Haciendas

Great place to go on vacation! I went on the scuba diving lesson and it was amazing. It’s also close to great parks and cities. The grounds are beautiful.

We stayed here in July 2015 for one week. When we arrived, it was an easy check in process. We were escorted to our room and we headed for out dinner. The La Palapa restaurant where the buffet was had delicious food. We ate there for breakfast and dinner over the next several days. Lucio was a wonderful waiter and helped us many times during our stay. The food was delicious and we were always about to find something to eat. The omelettes for breakfast was one of our favorites. At the Sol & Luna Grill, we had the most delicious fish tacos. I ordered these several days in a row because they were so good. Not to mention the drinks were delicious as well! The grounds were so beautiful and lush with pretty greenery. The pool was wonderful and huge! The view of the sea was beautiful and there were little creatures by the coral in the sea. The only downside was the enormous amount of seaweed coming in from the Sargasso Sea. While the resort could not help the amount of seaweed coming in, and the fact that they were scooping it up all day, it did not alleviate the fact that we couldn’t swim in water because it would tangle you up and it stunk. That was the ONLY downside we had because everything else was perfect! We would certainly go again!!!

Not a bad hotel, and in an excellent location (close to xelha, xcaret etc), but the food was not great. We had the all inclusive package and ate from the buffet every day. If you like good quality fresh food then you’ll be disappointed– the salad options are limited, and the buffet is mostly cooked meat and cheese dishes. On top of that, one of the Bain Maries holding the food was consistently cold– so we knew not to get whatever food was sitting on there each day. There was also hair in the oatmeal.
Apart from that, the service was very good and the waitstaff were friendly.
Great location for sightseeing, but probably wouldn’t return because of the food.

So I normally like to try to give every place I go to the benefit of the doubt. But this place has some good but a lot of bad
Pro’s. If you like shrimp like I do, the shrimp is really really tasty. I eat about 2 – 3 orders of shrimp per meal.
The pool is absolutely beautiful. Maybe even a little too perfect. The sand to the ocean is awesome.
Cons. The food here is good but very very very limited. By the end of the first day I was somewhat bored. Only one restaurant (which was amazing) and the buffet is a joke. Ordered room service just about everyday. We ate off the resort as well which was really good
The beds are the worst beds I’ve ever slept on in my life. We slept on the couch last night which was way softer than our bed. Haven’t slept right the whole time I’ve been here.
I would stay at the resort again but only if I brought my own food and my own bed. Otherwise, I will try somewhere else.

We enjoyed our stay. The food was good. The service and staff were extremely friendly. We especially enjoyed the activities. The 12pm water aerobics class was fun and we highly recommend you take a class with Jonathan. He was very customer service oriented and made the entire experience enjoyable.

If you want to feel as in a prison for your own money, you can try this resort.
Pros:
The sandy beach and sandy bottom are excellent. You don’t need tevas. Caribbean sea is gorgeous, warm and healing. The La Palapa restaurant with a panoramic sea view is great to go the whole day. Food is good especially if you order from the menu («chicken poblano», «skirt steak», «chicken quesadilla» are delicious). From 11am to 5pm you can order food right on the beach from «La Luna» or «Sol Gril» bar. «Shrimp or mixed Ceviche» and «chicken or fish fajitas» are good there. The third floor rooms have a better sea view.
Cons:
Basically this resort is a building, where you have your room and food, and you entertain yourself with the sea… There is no entertainment in the hotel. After 10pm it’s dying out.
It’s a time-​share chain. Which means, You will be FORCED to move to another room at Saturdays, it’s a rule, even if you are leaving on Sunday, for example. Yes, your last vacation day will be ruined with packing and unpacking, twice!
No one at check-​in inform you about moving. Read carefully your confirmation before booking!
You are not free and relaxed there.
You can not come, eat and go any time you want, because you have to ask and then wait for the check with the «0» balance… Everywhere, even at the breakfast buffet, you’ll be asked for the room number, the name, the building number, and you’ll have to wait to be seated… They also fix and write down the time you come… And the most «funny» thing and the most disturbing, in All-​inclusive hotel you’ll have to sign the «0» balance bill after each meal!
Yes, even after your buffet (!) breakfast! No kidding.
I can not see the purpose of the All-​inclusive resort, if I have to take care about the hotel’s security, and spend my holiday time to assure the hotel stuff that I am who is eating my food. What is the purpose to put the bracelet on us at the check-​in at first place?
Be ready to pay even if you paid for all-​inclusive.
Half of the menu in restaurants (there are only 2 of them), is surcharged. Yes, you already paid for the all-​inclusive stay, but you’ll have to pay if you want a steak or Sangria, for example… «Lovely», right?
You are not just always watched. You are guarded.
When you come to the beach at 7am, to have a lovely morning and enjoy the sea for yourself, the security guard will come and will write down your room number, your name etc. Why? Have no idea.
Also we arrived at 7am, and the stuff made us wait for 6 hours (!) in a lobby before check-​in. No water, no storage, no place to rest (to leave our belongings, to have the ability to walk around, while waiting). Nothing was offered to people, who flew 6 hours, and left their home 10 hours ago! On my complain, the clerk said: «sorry, hotel’s checking in time is 12noon, you should wait, and pay for your food till 12.00, but you can walk around…». Outside is 90’F! Do I look like a camel? Why don’t give people the bracelets and let them drink water and relax at the café?
They treat you like you are nothing. No respect to your time, health, money and your holiday mood. They don’t care. «It’s only business, baby.» You know, what I mean, right? They will ruin your holiday spirit.
The worst customer service and resort policy ever.
Do not recommend.

Great place for a family vacation. Food and drinks are good. Our room (2 room villa) was perfect for a family of four. Kids loved The Kids Room and activities. Close to the beach. Overall staff was great… Only complaint was a employee at Concierge, Jessica, was suppose to make us dinner Rez and didn’t. We did not receive a follow up call, next night reservation, nothing.

We visited the Royal Haciendas two years ago. It was a fun time for just mom and dad. The service was great, room service and BEACH SERVICE! Yes food at the beach! It was the first time we got this. Talk about fantastic! Room was nice but there is no show or entertainment team at this resort. It is mostly for adults. Great place to relax.

*Not a timeshare owner*
My husband and I went here for our anniversary. The resort itself is very clean, service is great, workers are very friendly. Every room has a pretty good view. It’s definitely more family oriented than couple oriented.
The food options were very minimal. We did the all inclusive and figured we would have a lot of options, little did we know, they have one buffet, two pool bars &room service with the same menus, and a seafood restaurant that is not fully included with the all inclusive option.
They don’t have much night activity so if you are looking for shows or something, look elsewhere.
The beach did have a lot of seaweed but they did have seaweed patrol raking it up from 7am til about 3pm every single day.
The resort was dead after 6pm. You could always get a seat at the swim up bar. They did try to get you to go to the timeshare meeting EVERY DAY but we avoided making contact with our concierge because of the warnings we read before going.
If you are looking for a truly relaxing, low entertainment trip, book here. If you like a little night time entertainment and a king size bed, go somewhere else.
Also, we were told they would do something special for our anniversary which never happened.

We bought a week 52 (odd year) timeshare here about 7 years ago and have been coming here ever since. Our first experiences before becoming owners were with the Royal Cancun and the Royal Mayan… It was during our stay at the Royal Mayan that we took a shuttle to the Royal Haciendas and fell in love with Phase 2.
In general, we’ve been very pleased. We love seeing the maintenance crew our working to repair and maintain the grounds (makes us feel better about the maintenance fees we pay). The restaurants are very good and we really enjoy the various amenities. We’ve been consistently displeased with our concierge, but have found it easy to arrange activities and dinner reservations in other ways. Thomas More travel is great and we book 1 – 2 activities with them during each stay… We also appreciate the airport transfer service that they offer (makes the airport arrival much less intimidating).
My son loves the grouper sandwich that is available at the poolside restaurant… Our only wish is that the chipotle tarter sauce that they use at that grill would be available when ordering fish sandwiches at La Palapa or when ordering room service.
My daughter loves the paint-​your-​own pottery option and paints 2+ pieces each time we stay… We like how the workers «detail» each piece before glazing them.
All in all… We like it here and look forward to returning in 2017.

The majority is a timeshare property. Excellent service and well kept. The premises are clean and common areas well taken care of. The spa onsite is one of the best I’ve ever been to. Pricey but worth it for the level of service and amenities. Onsite restaurant serves buffet style the price is fair and 50% off for children. The food is okay. Poolside bar is happy hour 3 to 6 pm daily. Overall great value.

The place does have timeshares, but if that bothers you then go elsewhere. The folks we met who were owners were very friendly and offered many tips on RIviera Maya. The «hotel» in itself is very pretty and well kept. The grounds surrounding it are beautiful to get and out and walk around. It is very safe here yet doesn’t feel too excluded from civilization with Play Del Carmen just minutes away.
We had guests from other hotels nearby walking through the grounds to check it out and they were amazed what a lovely place we had. The hot tub on balcony and extremely spacious rooms were a great deal!
The food all in all was very pleasant and we didn’t get the typical «all inclusive boredom» from staying and eating here on most occasion.
Hints: The «cenotes» or underground caves for snorkeling are just a few miles south down the main highway. Do it and take the kids! Go to Coba, not Chichen Itza. Tutum is also gorgeous, but hit Akumel and swim with the sea turtles instead.

Visited twice and am embarking on another trek here soon, this place is perfect for family. The cabanas are a little dated from early 2005 maybe, but they are very large and clean and decorated well. Great large bathrooms and baths as well with accommodating sauna-​in your cabana. Did I mention clean? Not a shabby place to stay. You get a living, dining, kitchen, a balcony facing the ocean and the three pools, a hot tub and a bedroom if not a couple or more. There are mini markets, a few restaurants, several bars, three pools, an arts and crafts area, a welcome party complete with Aztec dancers and a conga line, a movie rental area, pool toys, bars inside the pool, palapas with sun cots, souvenir stores, clothing stores all on the bluest beach with the softest whitest sand I have ever seen!-need I say more? Im counting the days until we go back. This is our go to vacation place. Love it for me and my little family.

Alguna vez una amiga consiguió una semana en este hotel y claro, no podía negarme, aunque no soy fan de los tiempos compartidos ¿a quien le dicen Riviera Maya y pone cara de asco? Obvio, nadie, así que hice mi maleta pensando que no íbamos a salir en una semana, literal, porque moverte por la Riviera a Playa o a Cancún sale carísimo, pero mi sorpresa es que no estaba en la mitad de la nada ya que está a unos 15 minutos del Centro de Playa.
Al entrar me gustó el lugar, y sí, tiene el aspecto de una hacienda, con techos amplios, buena decoración, todo muy lindo, total, fuimos al bar por unas bebidas y no, no es precisamente barato pero tomando en cuenta que estamos en el Caribe creo que es normal, la comida es buena y lo mejor está pasando la alberca, claro, le atinaron, el mar, la playa está linda, no tan pequeña cómo en otras partes de esta zona y lo que no puedes evitar es salir con tu esnorquel a la barrera de coral, literal está súper cerca de la orilla y esto es una belleza única si pensamos que es la segunda más grande del mundo.

Royal Haciendas, es un hotel ubicado a 3 minutos de la entrada a playa del Carmen, así que si tus planes son actividades en Playa del Carmen o cerca de ahí, tienes que quedarte en este lugar, de verdad que cada peso que pagues valdrá la pena, este hotel por mucho es mi favorito de todos los que he visitado. La mayoría de los huéspedes cada vez que voy, son americanos claro que esto es porque esta cadena es muy conocida en EU y Canadá.
Tienen la opción de all-​inclusive, pero para ser honesto, eso sería el aspecto negativo de este hotel, no siento que es un hotel preparado para venderte un todo incluido, empezando por el número de restaurantes que tiene.
Esta dentro del mismo desarrollo que Maya Koba, así que es un lugar muy exclusivo y obviamente un lugar con excelente seguridad.
Los empleados del hotel son siempre muy amables y buscando la manera de hacerte sentir cómodo en el hotel.
El hotel cuenta con su propio súper dentro del hotel, para que los socios puedan hacer sus compras sin la necesidad de ir al súper más cercano en playa del Carmen. Excelente hotel, le daría 10 estrellas pero solo le puedo dar 5.

It’s decent but the «owners,» «members» or whatever they want to be called are a bit salty about the all-​inclusive people. Like it’s our fault we know a good deal and don’t fall for timeshare schemes. Overall the grounds are nice but the buildings need a repaint job. The food options are limited but decent. The all-​inclusive option requires you to «pay» for everything on your room (@ a $ 0.00 charge) so if you are used to walking up to a bar and getting a drink and waking away this is going to be a bit of a hassle for you. You have to give your room number and name and/​or room key and you have to sign for everything. Again, not a huge deal breaker but should be very clear to potential all inclusive folks. The beach is pretty rough and churning up sand and sea weed… maybe a storm at sea? No snorkeling this week! Great staff, but the «concierge» wasn’t able to get us a reservation and told us Thomas Moore didn’t go to Crococun zoo (great place by the way, I plan to review that as well.) Well, we made our own reservation at the restaurant and TM drove us to the zoo for less than the concierge thought it would cost if they did drive us. I think she just wanted us to stick around to try to sell us on the timeshare. Avoid concierges if possible. Overall a decent, about average, experience. We’ve been to 4 all inclusives in Riviera Maya and other places (DR, St Lucia, etc) so I think our expectations and standards are pretty realistic. Have fun!

We are members and have been coming here since they opened, service is outstanding, food quality at all restaurants outstanding, villas are the best maintained in the region!