The Westin Resort & Spa

We’re in the midst of an excellent stay that started off quite rocky. Despite numerous emails and notifications prior to our visit, my wife’s birthday and our 1-​year anniversary trip started off rough at check-​in, with the room not ready, the front desk staff not quite polite and generally not the welcoming an SPG Plat would expect of a 5-​star resort.
The rest of the staff has been fantastic and our breakfasts and happy hours have been quite fun in the Royal Beach Club lounge. The property is pretty nice and situated beautifully in paradise.
It’s really hard to complain when you’re sitting on the beach here, but the general layout requires a ton of walking and stairs, and the gym is not very good for a «Westin Workout» designation. The food is pretty good at the pool or the main restaurant, but definitely comes with the Westin price tag.
Overall, we may come back in the future, but we’re planning in checking out the Sheraton or Hilton the next time we come to Cabo.

Spent a week here with my family and had fantastic service all around. We had room service everyday and it always came in a timely manner. All staff were always attentive to our needs and friendly. Our room had a fantastic view of the ocean and our children loved playing at the playground area they had at the resort.
Food was always yummy and different each night depending on what was listed on their menu. Will consider this place again when we visit again in the future :)

LOVE this place!!! Stayed here w my wife for her bday.
Room — awesome — ocean view
Food — fantastic — eating overlooking the ocean
Staff– OMG so friendly and awesome.
SPA — 5 Stars
Big thank you to Daniel at the front desk for setting up all the dinner reservations!
Great place 100% will visit again.
Darren

I enjoyed my stay here, even with it being during spring break, the staff was extremely accommodating. We had a room change due to AC issues and a door lock issue. The only real «oh they tried it» issue arose with the staff at the beach. Somehow a $ 10 usd tip turned into $ 110… *side eye* management corrected immediately at the beach and we received free facials for the inconvenience. The other thing, the front desk doesn’t have the capability to convert your usd into pesos. So do it before you get there. Other than that, the restaurants were reasonably priced. The cabana was dope, the best part of day 2 were the massages on the beach. Nothing like getting massages while drunk and listening to the waves. LOL

Not sure what the other people are saying about this property. As a SPG Ambassador, having stayed at over 30 different properties, this is one of the best hotels, not just the scenery, but for the price. In fact, we are having our wedding here.
Many of the other hotels in the area are much more crowded and a bit more expensive. This property has many appeals.
Pros:
Location right off the beach, with all rooms having a magnificent view
We stayed in the ocean beach suite, which had an lounging bed and jacuzzi… on the balcony!
Rooms way above normal Westin standards
Staff was extremely friendly
Parking was really cheap, even free if you can find a spot right outside
Food is fantastic, the RBC lounge was always well stocked
They really treat SPG members well
Property is secluded and never feels «full»
Close to Los Cabos and San Jose
The architecture and color of this place, from the open air lobby to the many lounge areas, is fantastic.
Cons:
As many folks mentioned, they were doing construction on the pools, which will be completed in 2014.
Beach swimming here can be a bit rough

Overall, think about staying here on your next trip to Cabo.

Horrible property. They are doing construction and did not notify us. Then, they wanted us to pay a cancellation of 2 nights per room when we switched to the Westin.
Managers were rude to us when we wanted to switch. Horrible place — stay away!

I am really happy I did not stay here and only visited the property. It is very poorly constructed so that it is a very long inconvenient walk from the lobby to the pools, restaurants and beaches. The property is huge and has an industrial feel to it. Although the daily rates are affordable the hotel is in an out of the way location and all of the restaurants in the hotel are ridiculously expensive. My boyfriend and I went to the least expensive restaurant there, «the cantina» and a hamburger was $ 25. The pools were nice and had a gorgeous view of the water and a good bar selection but the bartenders were less than friendly. If you stay here you are going to want to rent a car to get off the property. I would not recommend it.