Motors Confidence

First things first: you have to make an appointment. I’m not kidding — if you just walk in without an appointment, you would be waiting for awhile. Even on week days. I kid you not. Great if you’re just there to do the usual servicing, but anything else… well.
The last time I came here was because the rubber on the door needed changing (rain kept leaking inside the car, which was annoying because it happened during monsoon season). I specifically told the guy at the reception not once, BUT SEVERAL TIMES that it was the one on the driver’s side and they went and changed the one on the passenger side, claiming that it needed changing too. And this was after I had to pay to order the part because they didn’t have it there, etc. I was so livid, I can’t even deal any more and some people got chewed out by my mother, who then was placated by the senior guy who got wind of the situation.

I send my Perodua Myvi for service here every 3 months ever since I bought it in 2008. Well services went pretty normal and it gave me a pretty good impression. Friendly staffs, interior was rather old, and glass windows were set up at the waiting lounge for absolute transparency.
My last visit was the beginning of April 2015. My car service was overdue for 3 months, so technically the last time I serviced was 6 months back. Well they renovated the place, which was a good thing as it gives the center a fresh new look. However, some of the old friendly staffs were replaced with new dumb and slow staffs. I won’t want to be rude but the experience suck. I requested to have my wipers and my car remote control battery replaced, they weren’t. The staff noted down these points when I send in for service. It was placed under «additional notes to take note of». The staff even double confirmed with me on my requests before asking me to sign on the paper. Luckily they didn’t charge me for service not done.
Upon collection of my car, as I was in a hurry, I expected to get my car right after they informed me that it’s ready for collection. I arrived the place asking politely how long does it take to have it settled. The staff said «just wait for awhile». Well I am very disappointed to know that the dumb and slow staff actually went out for a smoking break, when I’m actually super anxious on my upcoming appointment as I need my car to travel.
I highlighted the horrible service to them upon knowing whatever was not being done. Their reply was «sorry today too many customers. System breakdown.» Do you think I can forgive you for taking a smoke break?
Well, on another note, the car was barely serviced. I have to send the car for 2 additional service centers one week later. I felt like my money was thrown into the sea.
I will never look at them the same way again.