JPJ

Visited this place once & I’m not satisfied with the service here. First the parking is very hard to be seen, if you were driving from the LRT station chances are you might even missed the parking entrance. I ended up parking at the A&W nearby and walk up the stairs to LRT station & into JPJ.
There isn’t any clear directions on where is the entrance & once we reached there it is crowded with people outside the entrance. This place is too small to squeeze in, take a ticket number, ask officer for info & squeeze back out to wait. No seats for people waiting outside & sometimes they might even had to wait all the way until 7pm to get simple documents done according to the guard on standby.
We were actually here to help my sister for the L license document but ended up going back because of the surprisingly long queue.

This is suppose to be the place to go to in the PJ area if you need to get you’re license renewed, pay your summons, etc. It’s location is insanely confusing for anyone who isn’t a local. I suggest you use your gps to get here if you’re not already familiar with the area. What bothers me the most, is that they don’t even bother to put BIG CLEAR SIGNS to indicate where this place is.
Once you’ve managed to get yourself there, you’ll notice the shabby parking lot. Open-​air and horrendous potholes. Be careful when parking you’re car. You don’t want to damage them tires!
The exterior of the building is poorly kept. It looks old and run down. And what i particularly don’t like is the amount of people loitering about, inside and out. Some of them seem a bit dodgy, offering cheaper licenses and stuff. I would suggest you just avoid them.
As you enter, go straight to the information counter. Notify your reasons for being here, ask them for the procedures and grab a number. And i strongly recommend you double check your inquiries, i spent 3 hours here to no avail. It could have been avoided had they bother to properly inform me that i could’t get it done here. You will also notice the place isn’t as big as it should be, it’s always packed. I doubt you’ll even get a seat.
In my personal experience, after waiting for so long and it was finally my turn, i was annoyed by the service i received from the booth attendant. She was rude and uninformative. Although she settled my license, i could see that she did it with annoyance. And i got annoyed seeing that. What ever happened to friendly smiles?
All in all, i’d suggest you head to the JPJ in Putrajaya. It’s much further but i guarantee you’ll receive much better service. And the place is definitely nicer and cleaner. Oh, also if you need the washroom. I’d suggest you go beforehand or head to train station nearby. The toilet conditions here are disgusting to say the least.