Travco Enterprises

First, I will say that the salesman «Eric» was great. He wasn’t too aggressive in trying to get the sale and was overall well educated about the vacuum and worked hard on his demonstration. I will say, however, that the demonstration is too long. I believe he spent 3 – 4 hours in our home. The product sells itself within the first ½ hour. The reason for the low rating is because the vacuum costs entirely too much. I would say the machine is worth $ 500-​$ 750 at best…$ 2100 is overstated, which is why they can so freely offer you lower deals, because they know this. When they came to pick up the vacuum, they took an additional $ 699 off in an effort to get me to change my mind. Another issue is the interest rate of 26%. This is absolutely ridiculous. I didn’t work hard on rebuilding my credit score to continue to have to pay these kind of rates. Additionally, when I called the Travco company to inquire about the process after I sent in the notice of cancellation, the woman was very rude on the phone. She didn’t listen to my questions and immediately got defensive. Lastly, two reps came to pick up the Kirby from our home, but didn’t have my original vacuum with them. That should have never happened. They said they would bring it back in a couple of days. Well, they should have picked up the Kirby in a couple of days also. I’m angry with myself that I didn’t send them away until they came back with my vacuum. Lesson learned for readers here.

So here’s the run down for the company:
The sales rep says the vacuum comes with a lifetime warranty but what they do not tell you is that you have to purchase it.
I called this morning and spoke to the «owner» (which I call BS on) who said his name is Travis Travco and explained how unprofessional it was to be told you’re getting something to find out it’s something you have to purchase for an additional $ 175. The so called owner said it’s not his fault that it was my misunderstanding or that the sales rep didn’t explain it. Are you kidding me! As a business owner and assuming you want to keep word of mouth for your business to keep business you need to make sure your sales reps are explaining everything fully not just you’re getting a lifetime warranty on the vacuum and reality is you have to pay for that after the $ 1100 for the vacuum. My husband was even home when the sales rep said it. Needless to say I was ticked off to be told by the «owner» that it wasn’t his fault I misunderstood or the sales rep didn’t explain it. I will not recommend this company to anyone to get a Kirby vacuum.
I felt bad for the sales rep who came to my house his name was Chad who ended up being at my house for over 4 hours. They definitely pressure you to buy the vacuum that day and I fully believe would’ve stayed at my house until I either said yes or told them get out of my house.
Bottom line is if they knock on your door telling you they want to clean an area for you for free and want your feedback and tell your neighbors, tell them no in whatever preference you like.
Run down on the actual vacuum:
Now as far as the vacuum itself goes it is awesome. I can tell a difference on the carpets already and I’ve cleaned several areas at home. I also like how you can do about 10 different other things with it. However as of this morning the belt broke. For a vacuum that’s not even 2 days old and the belt is broken already definitely not worth $ 1100. I had my mom’s dyson for about 6 months and the belt never broke. So this vacuum is definitely going back.

These people have the worst customer service! Good product, sub-​par salesman and bad customer service. I’ve tried to call them to ask about this vaccum that I just spent 2000 dollars on and I was hung up on. I will be returning this product and living life with my shark. 3 hours wasted for nothing.