Apex TV & Appliance

Technician was alright but the guy that answers the phones was rude to me and to my husband.

Not sure what everyone is complaining about. I called and had a technician there same day. The person who scheduled service assured me that they don’t stop working until all of their calls are done. Technician was very professional and clearly explained the problem and what needed to be done. Everyone was very upfront about the fees. Would have given five stars but I don’t like the large time windows they use for appointments.

WARNING!!! DO NOT EVER USE THIS COMPANY!!! I pulled out a cable cord connector and I was desperate to get my tv fixed thinking it was detrimental for me to fix to ever receive cable on that unit. I got a second opinion from Sears! I found out from Sears that, not only did Apex TV not tell me that I connected the cable cord to a different part of the tv and where it should have been connected instead! But Apex TV were going to charge an extra $ 200 for labor plus the parts! I canceled the appointment and the OWNER, yelled at me after arguing with me how they will be charging me a restocking fee because the part was ordered! He went on of how I should have known that I didn’t need the part (isn’t this why you hire a repair service) so since Apex TV ordered the part, they accused me of knowing what I didn’t need to order (Are you KIDDING ME??) and continued to bash me and blame me for everything as I politely explained that is why I hired you! Apex had the obligation to tell me I didn’t need it fixed since it wasn’t detrimental for the picture or anything for that matter to work properly! I needed that info to base my decision of wether or not the $ 350 or more was necessary for me to fix! Shouldn’t you (instead of Sears) have told me any of this??? The owner then proceeded to give a final (expect to pay the restocking fee!) as he HUNG UP ON ME WHILE I WAS SPEAKING!!! PLEASE CALL SEARS REPAIR INSTEAD!!! They are honest and charge less with original parts (not online parts) that may cause other needed repairs in the future!

Worst experience I could possibly have. Very similar to another bad review I read about this company. I just wished I would have seen the bad review before I let them come to my house.
The 21 yr. old kid with 3 months experience that came to fix our tv was actually the only bright spot. The rest of it including them changing the price on me without any reason or warning was just the tip of the iceberg. Dealing with a guy named Alex was just the worst. Not only did he agree to a price over the phone and deny it but he told the kid at my house to open my tv back up and take out the 25.00 part that was needed if I did not pay the newly created price. He was rude, crude, said he was going to call the police and more. I could not believe my ears.
And this was all because of about 30 bucks. We both wasted over an hour on this and I was a 1^st time new customer.
All I can say is I had a horrible experience. NEVER to return. I know over 1000 people.
What do yhey think I am going to say about them? I paid the bill only to ease the discomfort of the young man caught in the middle and hoped he learned something today as to how NOT to treat a customer let alone a brand new one!
PS I have never written a bad review on any company prior to this.

Worst company ! Charged $ 130 for 5 minutes of diagnosis, and another $ 100 to hook up a loose wire. Told me would deliver on Saturday, never showed up, never called or returned my calls after two weeks. Sent one guy to return set, I had to help him carry it. Refused to give out owners name when I asked, because when you blow this bad, you’d want to hide too.
Somehow, they got «authorized» by Samsung, I guess they paid them. Go find someone at random from CL, you’ll get better service.
You guys just suck.