Royal Regency Hotel

Got a pretty good deal using hotel tonight. Very clean, free wifi and breakfast. Rooms are spacious
Perhaps a negative –the décor of the hotel and the rooms could give the impression of a gentlemen’s club or a bordello.
But what I find incredibly cheesy — perhaps somebody else might find posh
Overall thumbs up

I’ll keep it short, my check in they didn’t have the initial room I booked. They put me in a room that didn’t have any toiletries. Seriously took 3 hours to get shampoo!!! No joke, and it wasn’t like a busy time at all, it took 3 hours. The following morning I turned the AC on because it was humid in my room, half an hour later gnats covered my entire room, see pics, and video! The GM felt bad but offered the minimal, as in only charging me for the two nights I was booked for four. He seemed empathetic but not enough to think that it was a huge burden for us. Don’t think he felt that it was necessary to make things right, didn’t try to make sure of getting us another hotel, or thought of our well being. Thanks.

I cannot imagine anyone wanting to stay here if they did not want to (here for business trip). This place is awful. From the über unfriendly check in to the housekeeper who literally threw the fridge at me when she brought it to my room to the paper thin walls. I can hear every word of the conversation in the room next door. Oh and the $ 10 charge for the fridge that looks like it came from the fraternity in Animal House. What a rip off!

After reading all of the negative reviews about this hotel I was highly skeptical but decided to take the chance anyway. I was really pleased.
For a few pros and cons.
Pro: The staff was polite and very informative. The room was super clean. The hotel is filled with purple, but it was nice. The lobby is very modern, has a huge tv and a long table and couches where one can hang out or do work. The room wasn’t anything over the top but for $ 100 it was great.
Cons: There is a complimentary breakfast which was a little disappointing, it had your bagels and juices/​coffee so I guess it met the requirements considering it was free. There was a party going on in one of the venues so the parking lot filled up fast, I was a little nervous that I wouldn’t find parking once I got back to the hotel after dinner, but I did so all was fine. The view was directly facing the street so I had to keep the blinds shut the entire time.

Our stay at RR was during the blizzard and can not find one thing I could have changed. The staff working long hours and not being able to to go home were excellent. They were super friendly and helpful. Having a restaurant/​bar onsite is a huge bonus. No need to leave the hotel for any reason. The hotel itself is beautiful. The rooms are clean and neat. After reading other reviews, we definitely had a down blanket and total control of temperature so not an issue. I almost don’t want to tell anyone so I can keep it all to myself. Great stay, will definitely visit again.

This place wasn’t a bad stay for $ 100/​night (including taxes), but it wasn’t do great either. We booked through an external site though — I definitely wouldn’t have paid anything more.
Pros:
Check in was easy and the concierge was very polite. He extended our check out complimentary as we arrived late in the evening.
The overall space is modern and clean. A lot of purple but it’s tasteful.
Close to Ridge Hill mall and restaurants
Cons:
There’s NO blanket or comforter on the bed, or anywhere else in the room for that matter. 2 layers of sheets after coming in from 23 degree weather is unacceptable!
Sliding doors that separate bedroom from bathroom — not really sure why these move. It’s awkward and you can also hear whatever ~noises~ another person makes in the bathroom.
Beds aren’t very comfortable and the walls are thin.
Overall if you need a place to crash for the evening, it’s not bad. If management provided a blanket and fixed the sliding doors, it would definitely be a good upgrade.

Awful experience here, we had our wedding here, incompetent staff, they haven’t a clue what they are doing, from the reception to the banquet staff non could get anything right!
The owner Nick Pampafikos is ignorant and doesn’t want to hear about our problems! I tired to talk to him and he walked away saying I was lying!!! What about customer service! Clearly this hotel puts themselves first and doesn’t care about paying guests!
They served alcohol at kids table… Champagne for each child and they each tried it as they knew no different! Never go here for anything!
There’s a long list of complaints!

This hotel is terrible when it comes to the fluidness of valet. I personally did not want to valet my car, however it was required by the hotel, only after returning from lunch in the afternoon. In the morning it was fine for me to park my own vehicle, which makes no sense whatsoever, but I guess they needed to validate why they have valet to begin with. Since I was attending a meeting, we had a very large group of people which caused a 2 hour wait for your car, 0that was 5 feet in front of you. They would not allow me to drive my own car out and insisted that I wait the allotted time. This is totally unacceptable and I hope they revise this practice.

Attended a wedding at the Royal Regency Hotel on Sunday and can state unequivocally that it was the WORST wedding experience ever! First, there were two venues happening at the same time. Asked an employee about the reception I was attending and his answer was a shrug of the shoulders. Ok… second employee I asked was slightly better and pointed to two doors on opposite ends of the hallway and said it has to be in one of those rooms.
Now my biggest pet peeves…
1. The servers were unprofessional, inattentive, and inexperienced. When I arrived at the table, was greeted several minutes later with– Hey, you want something to drink? The server looked all of 18 if that. His service and tone resembled the service you would expect at a fast food restaurant. I asked for a glass of wine — which I never got. Finally, had to ask another server who brought me warm wine which should have been chill. Most of the servers looked like high school students!
2. I ordered my prime rib WELL DONE what I got was a bloody, rare entrée. Let the server know his response — Don’t worry that is how the cook prepares it. WTF — needless to say that entrée was left untouched as most of the meals were at our table. See pic! The food was just horrible including the sides which consisted of boxed mash potatoes and over cooked carrots and asparagus.
3. There were too few servers to handle the party so the ones on the floor looked frazzled and disorganized. A guest in our table asked for another fork since the one on the table was dirty. Had to ask 3 times until he got his fork to eat his food which after one bite he said he was better off not having a fork to eat the food– lol There were two other guests at our table who received the wrong meal asked for salmon got the chicken dish instead, water glasses were not refilled, and clearing the plates off the table took a long time.
4. The MC tried her best but some of her comments and jokes were inappropriate for a wedding ceremony. The DJ was somewhat entertaining but his music transitions need some serious help.
5. The bartenders were approachable but unfortunately mixologist they were not. The drink I had to get myself at the bar was awful. Asked for a rum and orange juice got pineapple juice instead. My date ordered vodka and cranberry juice what he got tasted like rum with juice.
6. During the cake serving and chocolate fondue outside in the patio — employees were eating off the serving plates while arranging the platters. One server accidentally bumped into another worker and let’s just say that the curse words that came out of his mouth was appalling. Plus, they served carrot cake that still had parchment paper attached. YUCK!
7. The bathroom had NO toilet paper in two out of the three stalls. And, the sink area was wet and looked dingy. I don’t know if there was another bathroom for the reception hall?
I would NEVER come to any event held here again! Please if you are considering hosting a wedding or a special event here DON’T do it. You and your guests should be spared this ordeal. Instead of coming home tonight with good memories, I am drinking ginger ale to calm my upset stomach and writing this review. All the negative reviewers are spot on. Just truly an awful, disorganized, and mismanaged establishment.

I hate giving one star and writing bad reviews but this place was gross. Dingy, musty, and cheap rooms, not to mention the general smell of old. All you got to sleep with was an unwashed sheet, no comforter or extra blanket. The bathroom is open to the room with sliding closet doors to separate so there is no privacy or sound barrier, was just awful sharing this with anyone else, bad enough for one person. The staff were nice and courteous but that’s not enough for me to ever go back. Hotwire mislead me into thinking this was a 3.5−4 star but it’s not even a 2.

The rooms are dingy and gross. The staff are mediocre. Too expensive for what you actually end up getting. Don’t expect a blanket, extra towels or extra pillows. I just wouldn’t stay there ever again.

They have a rodent and insect problem and there are mice that go through people’s belongings. Their kitchen has many violations so dont eat anything in there. They need health inspectors to visit. They over charge guests for their shitty service and horrible staff. Be careful of pimps and prostitutes and possible crackheads. It looks nice but is a total waste of money. Needs new management. This was a horrible stay!

I stayed here one night recently and could not believe there was no blanket/​comforter on the beds at all. I was staying with my mother who has a high body temperature and likes to keep the air conditioner up high all night. So I absolutely froze because of there being nothing more than a sheet on the bed.
I went to the front desk to ask about this and they actually said they have no blankets on the beds because it’s the summer, and that I could just adjust the heat in the room — they seemed to lack the understanding of particular situations such as staying in a room with someone who needs the air on and so forth.
They told me I had to wait until the maintenance staff came in THE NEXT MORNING! By the time I got up and found a maintenance person it was almost check-​out time anyway. And most of the staff does not speak English so the person I talked to didn’t understand what I was saying. I had to go back to the front desk and tell them, they finally had someone SEND UP a blanket to me (so I still had to wait longer), so I got about 1 hour to actually have the blanket before checking out. The manager offered no discount or compensation of any kind. Have you ever heard of a hotel with no blankets available???

I have to say very impressive for the surprise birthday party i just had for my wife at the royal regency hotel. Leo and Nick were great in helping me keep to my budget. gave me a great selection for a small buffet style event. gave us a nice section of the lounge and a lot of extras. everything worked like clockwork. the food was great, hot and served on time. the staff was very good. Crystal took care of us like family and set everything up and made sure all was well. everyone was happy, had fun and impressed and the price was RIGHT. nice to do just before they started their Salsa night so our party got to learn and dance to salsa music. A definite go to place for a party or get together or just enjoy some drinks, food and music. Highly recommended.

The WORST experience EVER!!! Went to a party that here, The food was cold and DISGUSTING !!! The event room was dirty and out dated, and SMELLED ! I’m not exaggerating, the carpets smelled like dirty feet and vomit! I changed were I was sitting twice !!! Don’t waste your money on this horrible place !!!

The hotel is currently undergoing renovation so it has a very creepy vibe going on upon entering. I’ve never felt unsafe in a hotel before.
The rooms are lacking basic amenities (or maybe I’ve just been spoiled.) No hair dryer, no microwave, no fridge. The shampoo and body soap is located in the shower in a gross looking dispenser. If you need extra amenities you’ve forgotten like toothpaste you can pay for it at a vending machine. Maybe I’m just used to all of these for free (I am from Dallas) so just a bit annoying.
Staff is unprofessional. I understand telling children to stay out of certain areas when misbehaving but I think telling them that you’ll «call the police» and they will «go to jail» is a little too much. (Though the mom was totally negligent in this case it was maybe too far in my opinion.)
Oh yes– just a warning for perhaps college students or those who choose to book under a different card then their own– you need that card present. I’ve never had to deal with this at a hotel and it seems very old school and behind the times.
The bathroom set up is so weird– very open space. You have to adjust the sliding doors for privacy which is fine but I don’t understand the purpose of a sliding door behind the sink. Maybe they thought it looked cool but I don’t really want to watch someone pee while I’m in bed. The toilet was also not flushed all the way upon arrival. Gross. Oh and none of the buttons on my phone worked in terms of room service, or front desk.

The hotel was still undergoing renovations. It looks pretty nice from outside, wasn’t so bad inside. The check in was upstairs. I only had one bag, but if I had luggage, I would have been a bit pissed off having to take them up the stairs (there could have been an elevator that I didn’t see). The front desk staff employees were nice. They tell you where the printer is, the WiFi password, the dining area and about breakfast.
We didn’t eat in the hotel restaurant, the prices on the menu for food and liquor were pretty good actually, if we stay here again, we’ll try it out.
The room was decent. Clean and organized. I didn’t like the bathroom. The privacy and separation of the bathroom from the bedroom was set by sliding doors. That wasn’t much privacy. You can hear the other person in the bathroom. I can imagine if you were with your child, they would pull the sliding doors open and closed just for giggles, lol.
The t.v. wasn’t clear, had very limited channels. You don’t stay here for the view, unless you like seeing the traffic, then by all means, let that sway you, lol.
The hotel is next to the Ramada hotel and not too far is the motor inn.
The lighting wasn’t bright, rather dim.
The heater/a.c. system was okay, could adjust it to our liking. Wasn’t loud or distracting.
The bed… well, the bed, wasn’t very comfortable, rather hard. The pillows were too soft and they were long.
Don’t forget to turn off the alarm, that’s the first thing I do when getting settled in the room.

Worst place ever. Customer service is bad. Very rude employees. Never going there ever again.

Went to a wedding reception and party here and reserved the room 2 months ahead of time. I get there and they have no rooms for half of the bridal party. That’s right a reservation means nothing here!
On top of all that, the place is falling apart. They advertised a remodeled hotel but I don’t see any signs of that. The wallpaper is coming off, doors are broken and some of the bathrooms don’t have stable walls.
I recommend the motel down the street over this place.

My third stay here with the Russian’s Nutcracker Ballet it’s near Lehman College !
The staff is very helpful the rooms are big, and there is a free breakfast.