Public Storage

Initially attracted by their lower prices, I have regretted renting a storage unit here from almost the beginning. I have been renting a space here for about 2 ½ years. Let me tell you my experience :
First, about 3 months into my renting storage unit, the roof caved in after a heavy rainstorm and flooded the top floor, where I have my things. I got a call from the someone to come in to check out my unit, I did, everything was fine. About a month later, I went back with my roommate to retrieve something, and there were men on the roof repairing it. We heard metalwork going on above our heads when suddenly we were showered upon with huge metal chunks flying down from the ceiling! (the building is an old, tall warehouse with the top floor having at least a 20 – 30 foot ceiling) We ducked and ran and somehow escaped injury. We took one of the metal chunks that flew down, which was an old iron-​beam brace, (it must have weighed about 10 lbs) to show the clerk on the main level. She just looked at us, shrugged her shoulders as if to say «what, your’e still alive, aren’t you?»
THEN, about a month later, my unit did get flooded from a burst pipe! There was about 6 inches of standing water on most of the entire top floor. It ruined my pillowtop mattress, but most everything else was saved because they were in plastice storage boxes. So they needed me to move to a different unit since they were going to have to clean all of the flooded units. They said to call ahead and they would get somebody to help me. Which I did, however when I got there, there was nobody to help, so I schlepped my stuff myself to my new 3^rd floor unit. When I left the dirty unusable mattress in the old unit, they had the audacity to call me and tell me that they would charge a disposal fee since I didn’t move it!!! I told them nicely to go to hell and complained about the entire incident– after all was said and done they gave me a free month– woopie. So the next year or so was was quiet, when I got a call again for yet another flood– no joke! This time, there was a fire in a unit on the third floor and the fire dept hosed down a good portion of the building, fortunately most of the damaged was confined to the other side of the building, but I felt sorry for all the people who had those units. Next, a few months ago, they called to tell me that the unit next door was broken into and they thought mine looked tampered with and to please come in and check it out. Alas, everything was fine again, but it just seems like neverending bull**** with them. The final straw was last week when they sent me a letter with their intention of raising their rates for the 3^rd time since I started renting with them, ironically enough to «maintain their high standards of service» Whatever you do, DO NOT rent a space from this Public Storage, I am moving my belongings out of there as soon as I can