Storage Post Yonkers

WARNING!
This location (and probably the entire corporation) has shady business practices. I have stored with plenty other businesses and never had an issue until I made the mistake of storing items for my sister over the summer at this storage facility.
They are poorly staffed and have poor customer service with one person handling the front desk. This means that calls are either never picked up or returned when promised. There is no internal management who handles matters so everything must be filtered to a man named Mohammed who does not return phone calls and can’t be reached… ever. As a Unilocaler stated below, they make it difficult for people to cancel with them or handle discrepancies. Any issues caused by this incompetence becomes the liability of the customer.
I am currently looking to report them to the Better Business Bureau as they have left me with an unfair debt as a result of their inability to communicate or handle matters. I am also moving forward with practicing my legal rights if they continue to refuse to return phone calls.
There is a Storage facility on every corner, there is no logical reason to deal with them!!! You have been warned. It seems as if the negative reviews were posted after I got myself involved in a terrible deal. I will tell everyone to believe the negative reviews seen here!!!

The rents continue to increase – in my case, twice in a 12-​month period. The most recent is for this month, September, and the letter is dated August 31^st so that I have no choice but to pay this second increase. I will also complain to the Better Business Bureau and will phone Yonkers to discuss. This is simply unfair and wrong, And there is no oversight.
And the so-​called administrative fee is a joke because the fellow who checked us in was slow and slovenly, unhelpful and unfriendly.
Moreover, the space first s how to us was unsafe and not at all easy to access, so on the spot we took a larger space and accepted the increase for an easier-​to-​access space.
In short, bad business in every regard.

Could not cancel or speak to a human being to cancel. Very corrupt business practices.

BEWARE OF THE BAIT AND SWITCH!!!
I was lured into Storage Post by remarkably low rates. Sixty bucks for a 5×9 room is great for the area, I had been paying over double that for a larger space in Eastchester, so I downsized, got rid of stuff and moved. Within 4 months, my rent doubled!!! I spoke to the manager, Muhammed, who explained to me that they need to double rent to «keep up with property taxes, and other expenses.» Really. After an an exasperating exchange, Muhammed agreed, as a special exception, to «lower» my rent $ 100 from $ 120. I wanted to get out, and fin anywhere else, but it sucks to move, which is what they obviously count on. Still, $ 100 for that amount of space is competitive in the market, but not nearly as alluring, especially for a totally inferior space.
To get into the details: What the other Unilocalers is true. The space is dingy and dark and musty. It used to be a factory, and storage post did the absolute minimum to subdivide it turn it into storage space. Personally, the ambiance doesn’t matter to me, it’s not my home, it’s a place for things. But when the a/​c went out in the summer, my LP records were damaged. I was paying for a place that they promised would be climate controlled. Having occasional climate control is like occasionally wearing a condom: It defeats the purpose. I also came twice during the winter and found that the heat was broken. I don’t care about it getting cold so much as getting too hot, so I didn’t raise a stink. When I signed up, I was told by the staff that there had been some issues with vagrants getting into the building, which ultimately led security being tightened.
The other problem is that they are ALWAYS CLOSED, and when they close, renters don’t have access to their units. The take off all federal and bank holidays, and they close pretty easily for weather. In the year that I was there, I probably received about 6 emails spontaneously announcing closure due to weather. It’s fine if the staff can’t make it in to work because of snow or wind, but to hermetically seal the building so renters can’t get to into the unit seems a little extreme.
To boil it down, I would be able to accept a flawed service if it were at the price I initially agreed to pay. I was even anticipating reasonable increases (let’s say up to 10% in a year). But a 100% increase is shocking and usurious. I knew I was signing up with a sub-​par place – it’s obvious to any who step foot into the premises. But the bait and switch tactics are extremely dishonest, and actually arguing the rationale that it was necessary to keep up with high property taxes was as insulting as it was ludicrous.

Would not recommend they recently changed management for the better yet they still don’t value customers. I have been a customer for some time last year I paid my unit in full and they made an error and not gave me the free month that came with paying in full because of this i missed the cut off before the new rate increase i explained it to them but they didn’t even care to adjust it so I can paid the next year in full instead they rather lose me as a customer. I would not recommend for long term they nickel and dime you on every bill and if you don’t pay a full year then expect a rate increase every 3 to 4 months.

I rented a small unit from them for several months and was glad when I got my stuff out of there. The inside is just like one of those insane asylums that you see in video games. It’s dark, creepy, with old metal doors, floors, and walls, and it’s wouldn’t be a surprise if some disfigured human experiment gone wrong thing started shambling out around the corner. One time we dropped our keys on the floor and it fell through the grate floor to the floor below.
I had made my unit reservation sight-​unseen based on the good Unilocal reviews. When we showed up there with our moving truck, there were a few unpleasant surprises. The one staff member who’s there, although professional, was super swamped with customers from day one and every day since I’ve gone. When you go into the trailer office (they are remodeling), you’ll likely be 5^th in line to talk to the one staff. And whenever he shows a unit, he locks up the trailer office so that you and everyone else need to wait outside on the sidewalk until he returns (hope the weather is nice!).
There is also no parking lot to speak of, just an alleyway where other cars and trucks need to squeeze by your parked vehicle to get to other buildings in the alleyway. Most times when I came to the unit, I had to park across the street and then schlep my stuff to and from the building. So if you see people carting offball stuff across the street in that area, they might not actually be homeless.
The prices are the cheaper than the nicer nearby places. If I was planning to stary for longer, I probably would have moved. The regular large padlock that works fine at every other storage place doesn’t actually fit in the door holes here. We had to buy a new small keylock (from them) the day we moved in.
I’ve rented from 2 other storage places in Westchester before this one and this is the only one that mis-​charged me on the bill. They also said that I didn’t pay my deposit fee when I had already while making the reservation on the phone. To their credit, they did remedy the charges after a couple of phone calls. Though when I got the same mis-​charges again on my second month’s bill and found that they had padlocked my unit, that wasn’t pleasant. The staff person fixed it (again) after I waited for him downstairs while he was showing a unit. What a waste of time! So if you are interested in a unit here, I strongly suggest checking it out in person first.
PROS: cheap, staff, availability of carts
CONS: creepy, repeated mistakes on bill, only one staff person, no parking lot, the one ramp is often packed with trucks and cars

I just wrapped up a two-​year occupancy of a 6’x10’ unit up on the fifth floor. Everything about this place was great. Ken McGuire, the manager, was very helpful when I first contacted them. On the day of my move-​in, the computer system was down, but the office folks did everything by hand since I had a truckload of items. It was a little awkward having to use a dumbwaiter, but for the price of the unit, it was worth it. There was never a line for the elevator, there were always carts available, and the office staff was always helpful. The building seemed completely secure.
My only issue with the place is the parking area. If everyone just had cars, it would be great… there are spots for about a dozen vehicles. However, the area is very narrow and even a small box truck needs to park diagonally across multiple spots. Also, no loading dock for larger trucks.
For the price, location, service and safety, this Storage Post location will be the first storage business that I look at if the need arises again in the future.

Last summer I decided to quit my job and head for South America. In the midst of all this I had to find a place that my boyfriend and I could store all of our stuff so we could at least come back to NYC and have some things still. I searched high and low to find the cheapest place around.
Post Self Storage in Yonkers is definitely a steal and the cheapest place you will find, TRUST ME, I did all the legwork already. We ended up getting like a medium sized unit, on the top floor (but there are elevators) and it run us about %60 a month, but the first 2 months were half off. It seems as though they are always having some promotion like that, so be sure to check their website.
Anyway, it’s a no frills place, but it has everything you need. Carts to wheel your stuff, elevators, a parking lot (so you can park your uhaul), boxes and moving supplies for sale, and a helpful staff. They have decent hours so it isn’t like you can never find time to go.
It is in the Yonkers, and you do need a car to get there, but its only like 20 minutes to the city. We rented a cheap Uhaul and it took us about 4 hours to get all of our stuff loaded, brought to our apartment, moved in, and returned the uhaul.
I would definitely use Post Self Storage again and recommend it to anyone looking not to pay out of their ass for a little space…