Cups Frozen Yogurt

Parents and guardians beware. Twice I have visited in the last week with visiting family/​young kids and twice the customer service from at least one of the two staff in the store was appalling. First time, no big deal but one girl made a face and stared at my family of four as we walked in as if we came in with 30 people at twenty mins after closing. She stared for a length of time to the point of me almost asking her if she needed help. Instead, ignored her bizarre attitude and proceeded. The girl who rang us out that night, however, was very friendly.
Next visit, and worst of all– three of us came in mid-​day, one of us being an 8 year old child. The store was dead. The child made his froyo and being a kid, was piling on his toppings. I watched him carefully to be sure he wasn’t double dipping or going nuts; he was being careful and taking his time. That said, he’s 8. So his froyo was high (maybe 2 inches beneath the rim) and the toppings higher. Three gummy worms fell on the floor. I’m not under selling this– it was literally 3. So one of the employees scoffs and says to the other one «ugh. He’s dropping stuff ALL OVER THE FLOOR.» I turned to look at her and she looked away and wouldn’t engage me. I took a deep breath, picked up some napkins, picked up the fallen worms and threw them out. Wow. Big deal. Cleaning candy off the floor in a froyo parlor– what a travesty. Then, before I know it she rushes over from the register to the toppings and YANKS the serving spoon from his hand. Apparently, as I was picking up the worms, he accidentally grazed his froyo with the bottom of the topping spoon and so instead of being a polite and respectful young adult and saying «excuse me, don’t put that back here let me take it» she ripped it from his hands, said nothing, and stomped to the sink to rinse it off. Understand the restraint it takes to not react in a toxic way when you watch some punk teenager essentially bully an 8 year old (paying) child customer. It takes a lot. And that person should consider herself extremely lucky that she pulled that with a family that does know right from wrong and tries to take the higher road. I really think a lot of other people probably would have snatched her up and probably rightfully so. I’m trying to contact management and cannot get through because to me, this is disgusting and that person is a liability to the business. Hopefully you can believe I’m not a person that is deluded to think their family walks on water. Kids are kids and they can be nuts and cause all kinds of problems. But this was unnecessary and aggressive to a kid that happens to be very polite and quiet. I won’t visit again on principle of her gross behavior. If you do go, with kids– just keep a close watch on how they are treated.

The froyo is super good but the girl working there was rude didnt even greet when i walked in and just looked like she hated her job… horrible customer service

My friend recommended this is my second time going there and i really love the flavors and the workers are so helpful although they were out of some flavors i was willing to give another try because i know there may be a shortage because it is a small place and its always busy :) Toppings were good people come and mess them up and the girls there are always on top cleaning (keep it up!) Oh yeah i see people saying horrible things about things about the girls uniform whattt? tank top leggings and a hoodie is not bad they look comfortable and decent for a froyo joint
some people are leaving bad reviews but you have to bear with them one: for the people that come there and mess up the place and the girls there looked short staffed and the froyo is cheap priced Oh yeahhhhhhhh ! score for me
–New loyal customer

I’m very hurt by this place. The root beer float ice cream was soooo good. Best yogurt flavor ever might I say. I went to this place on Monday July 13^th 2015 and the lady inside told me that they were closing a half hour early because she was working alone. This is unacceptable and what makes it worst is that my girl never wants to go here anymore. Now it sucks for me because I can kiss that root beer float good bye. This or truly a horrible feeling and That girl just lost a great customer in me.

This place is wonderful and I wish I had try it before. Its sell by the ounce .49 and there is one cup size so come cool down and enjoy the cool taste.

I am extremely offended by this «business». This is the second time now that I have driven here for some Froyo just to find that the rude girls behind the counter decided to take it upon themselves to close shop early. I’m not talking ten minutes early, either. Last night I was with 2 others, and just within our 30 second walk from the parking lot, I watched SIX potential customers get turned down at the door AT 9:26PM. The «employee’s» idea of turning one down is simply ignoring them while they repeatedly knock. I knocked at the door and she shook her head at me, so I pointed to their closing time printed on the window. She abruptly stopped what she was doing to walk over to me angrily, open the door forcefully in front of me, quickly say «I’m alone tonight so I decided to close early.», then stared me down for an additional 10 seconds IN MY FACE silently asking me to challenge her. I am blown away? YOU WORK IN A CUSTOMER SERVICE POSITION, RINGING UP WEIGHTED YOGURT! As a business owner myself, I felt TERRIBLE for the owner/​managers of this establishment who just lost 6 customers to a nasty and lazy employee that they are providing a LIVING for, so I attempted to call and have a helpful and informative discussion with the manager, with no success. I do not, CANNOT stand by ANY establishment, big or small, where the PAID EMPLOYEES treat the customers and business with disrespect and carelessness! Dear young lady, this business relies on your promised duty to perform the simple tasks that you are being paid for! What a terrible image for Cups.

There were only 4 flavors available. The yogurt was oozing instead of being frozen. Your time will be wasted here. Management should consider closing this business.

I give this cups 2 stars because of the total waist of the owners money.
Ashley the name on the recipe was the only one on the register she kept leaving because know one was supporting her people were eating from there cups kids were walking away with products just chaos.
The owner of this cups needs to pay closer attention to there bussiness

Flavors are ok, but I brought my children there (three under 5) and thought I’d never bring them back. Only because theme is tacky and so not family friendly. So sad that a fro-​yo place so close to us is ruined by atmosphere and inappropriate theme: pics of girls in bikinis; gogo dancer on t.v.; loud music; logo that has two cups (play on cup size, boobs? so tacky) I wouldn’t be surprised if other families felt the same way. Why they would choose to exclude families for their customers is beyond me. If you have kids or impressionable teens, beware!

I do like the yogurt but the atmosphere jeez where do I begin. It definitely doesn’t fit in the cross county area. May be if the beach was across the street. I’m 26 a huge fan of EDM music but it down a bit! The girls working at cups are veryyyyy rude and nasty not willing to help at all!!! Dressed very skanky as well. It definitely needs some new management it’s not a night club or a strip club come on now!

So yummy. Cute atmosphere as well. The toppings are awesome and i love the light options too.

The yogurt was oozing and not frozen at all! There were only two flavors that were tolerable as far as texture. Flavor was okay but it needed ti be chilled. Went in line 4 person ahead and yogurt completely melted by the time i got to pay. Oh! And not mention it was very dirty in there ! condiments and dripping froyo all over the place. Garbage needed refill, Condiments contamination from other condiments and counter needed a wipe down ! Good thing red mango will open up soon in cross county !

The most disgusting frozen yogurt ever!!! It’s so sweet and always melted as soon as you pour it out! It’s always so watered down and there’s melted yogurt everywhere! The cleanness of the place is non existent it’s so dirty and sloppy! The toppings bar is all over the place it’s so messy and the toppings are never fresh, the staff is so cheap when it comes to asking for a tasting cup, I mean I would like to try the yogurt before I put it in my cup you idiots! And the staff is so rude and never friendly, the girls are self centered and just want to get you out of the store, and the music is so loud where you can’t even ask a question. I hate this place

Not bad. The flavors are very yummy compared to a few other places I’ve been. I wish they had more choices for toppings though, fresher fruits perhaps.

Like every froyo place you’re not guaranteed the same flavor when you go back but everything is usually very clean and sanitary. It’s a convenient location with somewhat nice staff.

It’s great that this place opened only a stone’s throw from my house. They have a huge selection and the froyo is really good. It’s also relatively inexpensive at $ 0.50/ounce. I really enjoy the cookies and cream and peanut butter/​marshmallow flavors.
The only downside is the blaring music, which was thankfully turned down the last time I visited.

I heart this place!!! I’ve even been in the winter! I love the flavors that they come up with. My favorites include: red velvet, cake batter, cheesecake, chocolate turtle, cookies and cream and the newest… caramel popcorn!
I highly recommend you trying it out. At $ 0.50 per oz… how can you go wrong? They have sample cups for you to try the flavors first too!

I love this new addition to the Yonkers area. I’m an ICE CREAM FANATIC and it’s nice to have this healthier choice around, especially when you’re trying to watch the calories.
CUPS is a cool, colorful self serve little establishment behind Cross County Center. It’s sort of in an odd spot considering there aren’t any other store entrances next to it so it can easily be missed if you didn’t know it was there. Girls that work there are young teeny boppers who are stick thin, model like. I’m sure if you had some over weight people working there it wouldn’t look as appealing to people since this frozen yogurt is labeled low or non-​fat, and it’s only 100 or a little more calories per cup (8 oz., not that gigantic one sized cup they offer you).
So the frozen yogurt options… I’m sure they change the flavors seasonally but I’m a fan of the red velvet cake for one. What’s cool is they have 5 – 6 different stations, with 3 different flavors (ie: strawberry to the left, chocolate to the right, and if you pull the lever in the middle it makes a strawberry chocolate fusion) which I’m totally cool with considering I like my ice cream busy. Other options I’ve seen has been cappuccino, cookies and cream, cheesecake, peanut butter, etc…
After you can fill this gigantic cup to the top, if you choice, you move down to the toppings station that contains toppings from strawberries, kiwi, grapes, dark chocolate chips, milk chocolate crumbs, white chocolate chips, marshmallows, Oreo crumbs, peanut crumbs, M&Ms, Reese’s and the list just keeps going and going. Also, they have the basic sprinkles and syrups like fudge and caramel. If you have a hard time making a decision when you are placed in front of these many options, you may be a while.
So the reason this cool place didn’t get a 5 stars is for there overly loud music like I’m in some club (where’s my drink then if that’s the case?), the dumb logo «CUPS– that’s hot» (What does that even mean!!!) and the teeny boppers that stand around and think they look pretty and aren’t very helpful. But hey, what do I know about customer services? I just work with people every day.
So in the end, you are easily looking to spend over $ 5 a cup with all the toppings and tax after they weight it. Still worth it to me!

I forgot to check in because I was too distracted by the blatant boobs all over the place.
In CUPS’ desire to maintain the boob innuendo, the décor is mega weird. The purple and green couches match metallic accents and loud dance-​pop music. But then, out of nowhere, there’s retro posters of bikini models and movies, like Beach Party. I figure, if you want to go with the beachy bikini style, maintain that look. If you want to go with the obnoxious nightclub style, maintain that look– don’t try to mesh both, it’s really strange. But I guess the overall theme here is boobs.
The yogurt is good and all, very creamy a la 16 Handles. But I am forever loyal to 16 Handles. CUPS does not have cheesecake bites, at least none that I saw. There was also a lack of fresh fruit.
Like others have said, the music is too damn loud. A framed t-​shirt as part of the décor reads «If it’s too loud, then you’re too old,» but hey I’m 22 and I’m kind of the demographic that you want. You don’t want broke ass 14 year olds. The staff also looks miserable, like they don’t want to be there. They’re all dressed in tight leggings. Some even had spaghetti strap tanks??? Jeez, if you’re gonna dress like that you might as well serve booze. What is this, Hooters Jr.
Brotip: They do have free fresh water. Can’t complain.

One of the best places I’ve been to for frozen yogurt. The best flavored to me hands down is the red velvet cake! Me and my gf can’t wait to go back. Every 9 cups you order you get one free.