T-Mobile

I went to this store on May 31 to purchase a cell phone for my son, i was moving the next day to Florida. Needless to say, i was informed by the sales rep that it would only cost me $ 10 a month to add my son to the plan. after i moved i received my first bill, OVER $ 200. i paid the bill and called the tmobile help line, they told me something about how i had to «catch» up. i didn’t understand, and was in the process of moving so i didn’t argue just paid the bill and left it alone. the next month my bill was just under $ 200 AGAIN. I called tmobile again they said i had to retro and catch up, no other helpful information.
i happened to be back in NY (my wedding was scheduled ⁸⁄₁), and i visited the store again and was informed that the person who added my son did it wrong, he retro’d the service back TWO MONTHS, and changed my plan to a plan i didn’t ask for. they told me that i over paid well over $ 100, and i should get my money back. well i had to return to Florida on the 2^nd of August, and i was there the 31^st of July, i said i would stop by on my way back to Florida. i had a family emergency and never made it back, i was told to call
i have called every single day and left several messages since August 2^nd, and NO ONE HAS EVER CALLED ME BACK
i will cancel my contract as soon as i have the time, i have wasted MY MONEY because of the error of someone in that stupid store, who not only lied to me, changed my plan and the paperwork i had for the phone clearly shows the correct information
Tmobile will not issue any credit to me, they say only the store manager can do that and he has NEVER returned any of my calls. i have been a customer of Tmobile before they were even called Tmobile, i have had them over 13 years
i’d rather pay At&t more money and know that they won’t screw up my plan, ignore my inquires and actually call me back when they say they would.
i rate this store zero if i could, stealing my hard earned money, and messing up my plan, changing things without my permission, and never responding to my phone calls. horrible customer service, horrible employees, horrible all over. one star is way too much stars for this place

Marie was excellent! She really did a good job of providing us with great customer!

The staff here was great, the manager really took his time explaining different plans and phones since this was my first time as a T-​Mobile customer. I never felt rushed or pushed into a more expensive options.
Only negative: a different staff member made mention of purchasing the same screen protector for half the price online that I purchased in store. I had no problem paying a little more because I was provided with such excellent service, they even put the screen protector on for me, but not something a customer wants to hear after making a purchase.

The store manager Caesar is the most disrespectful person in that place. Did he got promoted recently or the sparkling water hit his little brain? Who promoted him anyway???

Wonderful service… Marie was very helpful! I had fun picking up my new phone