Men’s Wearhouse and Tux

I really don’t even need to write this because everyone else has echoed the same thing. This place is atrocious. I was going to call to complain, but after reading reviews I dont think I’ll waste my breath.
I made an appointment a week ago for today (⁵⁄₁₆) at 3pm to be fitted for suits for my wedding. The person I spoke with was very professional and seemed excited to meet with us. We arrived 10 minutes early to find that there were to groups ahead of us. No big deal. However, we were never greeted by the man working there, the heavy set one everyone else has mentioned. This guy clearly hates his life.
We sat for 25 minutes and no one spoke a word to us or even glanced our way. Finally a second employee sauntered in, he didnt say anything to his fellow employee and went right to work with the other group.
We ended up waiting 45 minutes before we called it quits and walked out with out anyone batting an eye. My best man drove 45 minutes to meet us here and my fiancée took a day off of work. What a disgrace. Mens Wearhouse has lost my business forever.

Very disappointing! We rented three tuxedos for an upcoming wedding. The old guy who works there was dressed like a slob– no belt, dirty pants, dirty shirt, and his shoes looked 50 years old! I’m not one to care, but you work at a tux store!
My husband and two sons each tried on one demo jacket, ONE shoe, and the «Taylor» couldn’t get down on his knee due to his large size, so he held up the measuring tape to the outer leg and let it drop to the floor! No inseam measurements, did not offer pants to try on!
My husband is very nervous about his suit not fitting him for this upcoming wedding, we are going to try to contact another facility because this store was a DUMP and the customer service was subpar.

My fiancé and I visited Men’s Wearhouse on Sunday 3÷20÷16 too look for Tuxedos for our upcoming wedding in September. When we were there, we were greeted by a tall heavy set older gentleman (well not so much of a greeting really) by being asked if we had an appointment. We stated that we had and were told that it was going to be a 15min wait (no problem there, it is prom season and they had a few people in the store). We then waited for upwards of an hour. When we finally were «helped» it was by the older gentleman. He asked us if we had seen anything that we liked, we expressed interest in the «Black» by Vera Wang collection. He asked if we had colors in mind for vests and ties already and we explained we did. He asked if we had the color swatches and we stated that we hd forgotten them at home. We were then accosted by how «the bride should be bringing swatches of the colors to match» (he made me feel pretty small about forgetting them). I then explained the dresses were being purchased at David’s Bridal and how it was my understanding they have an affiliation. I asked if he could please show me the options they have with them and I could show him the exact colors. He then took out a book (awesome, we are getting somewhere I thought). He then asked me what color was my dress? I told him it was ivory with a gold embroidery and beading. He then took out a white shirt and an ivory vest and laid it inside of a black jacket and started writing on his form and told me that «this is what the groom would be wearing then» (I would like to point out that he TOLD ME, not suggested). I told him that I didn’t like that at all, the color contrast made them look «old, yellow, even dirty». He stated «well that is traditional, that is what the groom wears and he needed to match the bride». I expressed again that «I did not like it and he should not be wearing that, and that he would also match my dress if he wore champagne or gold», I then asked what could we see in those shades. After some huffing, puffing, and grumbling under his breath, he finally showed us some options. At one point there was an item of one of our preferred colors on a manikin and they could not find it in the store anywhere else. I asked if it would be possible to take the tie off of that manikin and hold it up to the suit we liked. I was told «no, it is against our policy to undress a manikin». I thought that was a pretty silly policy to have especially if you have such a limited stock but, said okay. He took the names of everyone in our party and told us about how with such a large party the grooms rental would be free and then he would get a free suit, not a bad deal. He then walked away for a minute and we talked amongst ourselves. We talked about wanting a group fitting to get everyone together. He came back, we asked, he then accosted us again for what felt like even asking. He then carried on about how «it is prom season and they can’t do that, and maybe if we had come after school was out the MIGHT be able to accommodate that but certainly not now. It is too busy of a season». While I understand that it is a busy time with prom and graduations and what not. I pointed out that «it is also wedding season and that he was going to be getting a lot of weddings coming in as well, and wouldn’t they want to accommodate that as well?». He then replied «Well, if that is going to be the DEAL BREAKER. We can TRY to find a way to accommodate». We then talked about how we were thinking sometime in early May to come in for a group fitting, he then told us no. That the appointment needed to be booked with in 30 days of that day so by, 4÷20÷16. We said okay that we needed to try and find out when would be good for everyone then and call. He said okay and then told us that we needed to leave a $ 40 deposit now even though no fitting had occurred and walked away again. We then talked amongst our selves and decided that we wanted to wait and check out another Men’s Wearhouse and another locally owned formal wear business in the area. When he came back we told him that we decided we just were not sure and wanted to continue looking. He then verbally accosted us again about how «you aren’t even going to buy anything today!». It was the most terrible experience, I have never been treated so badly by a sales person ANYWHERE! He made us feel small, and as if our almost $ 4,000 worth of business were not worth any of his time. If I could give negative stars I would. Don’t walk away from this location… RUN!!!

Wish I can give them 0 star, the fat old guy was rude to us at the beginning, claim that we didn’t pay our fee, and told me I can’t have the tux if I don’t pay while they didn’t bother to check the name, he scanned out someone else tux. And he literally took the suit to the back after we told him we paid all and we should not owe anything, he acted like I was gonna rob the suit and run away.
My friend wedding in 5 days we have to fly to vegas, 2 months prior to that 4 of us went to try on suits, they gave us measurement, and gave us some sample jacket, thought that they gonna pick exact size or tailor the suit to fit us, but no, on the day pick up, all of us get at least 2 size bigger than our actual size, mine was 42 instead of 38, and don’t think about they gonna tailor your custom fit. And the fat guy even told me if I want different size I have to pay extra, I was imploded atm, and after many of us complaint and argued he finally agreed to exchange, we paid almost $ 1000 for 4 set of tux shoes complete set.. The fat guy keep saying everything fit fine, and we looked like some clowns, one with extra long pants, 3 with extra wide jackets, all of our inner shirts were huge. Worst experience ever,
I recommend go to local store around worcester, and avoid this one, expensive and terrible service. And they over changed us for extra ties ??? They said we ordered 2 Xtra, y in the world would I need 2 tie on my neck… .and the wait is forever, we walked in and the 2 was busy, we waited for them to b done. But when the customer left, they didn’t greet us, instead they just stand there at computer screen, because we told them we come for pick up, so they don’t give a f now especially we already paid, he tried to give us all kind of BS

Small on site collection. Staff is always friendly. I’ve found that the inventory is always overpriced. I went in recently to buy a pair of pants and they did not have my size. What was ~$ 80 in the store I found on amazon of $ 40. I would have happily bought the item there since they helped me try it on and size it right, but the staff could not figure out how to order it from their warehouse (really?) or expedite the shipping so I gave up and found it online.

The only one in the area so they GOT you where you have no choice to go anywhere else, and they know it and take advantage of it. Bring your receipt as «every package is different» you have to prove to them what you were told or you will get bilked.

Let me start by saying, this was not my first trip to this store. It being one of the only Mens Wearhouse in the area, I feel like everyone goes here for their special events. We got married in May and were waiting for the Vera Wang collection of tuxes to come out (the said early Feb.) before we selected the ones that we wanted.
We showed up with my parents in February and both my Husband and Father were fitted. We explained to the Manager there that we had 2 ring bearers, one who was 2 and was no bigger than a 2T. She ASSURED me that he would fit into their toddler tuxedos and we wouldnt have a problem. This is where it all went down hill… and FAST! First, my father went to the Men’s warehouse near him because he thought his measurments were off… sure enough, she measured his tux jkt TWO SIZES TO BIG! The manager of the Portsmouth store where he was, was baffeld that she would have measured him at that size… He remeasured. THEN my sister-​in-​law shows up with my nephew, the 2 year old. They proceeded to tell her that they did not have a Tux for him in his size… That I knew this and booked anyway… and that the next size was a 3T and it was way too big for him. She called me wanting to pull him out of the wedding. I was furious. I called my then-​fiancé and we decided we needed to go to the store and figure this out. We get there and the manager was like, oh I am sorry, the person who helped her just didnt mention that she had to PURCHASE a toddler tuxedo in a 2T and then she can RENT the vest and tie to match… The vest and tie are a 3T but are adjustable and we would not have a problem making it fit him. OK. Crisis adverted. I called my sister-​in-​law and explained that the kid helping her was misinformed and etc… she goes back, purchased the tuxedo and rents the tie and vest. They again tell her that I knew all of this from the beginning and its not their fault. Now I am just seriously annoyed. So 2 days before the wedding, she goes and picks up her husbands tuxedo and her sons… The ordered my nephew and boys Small (4 – 5) vest and tie. WHICH WAS WAY TOO BIG and again proceed to tell her that that is the smallest size they had and I KNEW THIS AND BOOKED ANYWAY! And get this! They sent a MANS tie with the childs vest! So they had to overnight the correct tie to the hotel in Portsmouth! (which was fine but its the wrong size) So again, my sister-​in-​law wants to pull him out of the wedding. Mind you I am already gone to Portsmouth to start finalizing and meeting with my vendors so I have no idea what to do. She is practically in tears and the manager of the store was blaming it all on me! My Husband was furious and called the corporate office and demanded that she get a refund because this was rediculous!
The store is understaffed and not trained well. They have a bunch of highschool kids working there and they dont know what they are doing. Its a small store and gets crowded quickly. My husbands shoes were too small and my other nephews jacket was too small. The best mans pants came in with the legs 2 different lengths. The manager there is completely overwhelmed and is trying to pick up the slack of her undereducated staff and it just makes it worse.
I WILL NEVER GO THERE AGAIN! Nothing against Men’s Wearhouse, we are actually driving back up to Portsmouth to use the credit my husband got for a new suit. The staff there is exceptional. I will tell people to go to Bonardi’s or travel outside of Worcester if they really want to go to Men’s Wearhouse.
The Vera Wang line of tuxedos is exceptional. The quality is fantiastic and light weight! Perfect for a spring wedding! The best Tuxedo rental I have expereinced!

I rented a tuxedo here for my brother’s wedding. I went with my brother, who was the groom.
The ladies who helped was were very knowledgeable. The wedding took place outside in early June, and my brother had a budget. She found colors and material that were light, yet sharp, without being pushy or overwhelming.
When I picked up my tuxedo, they let me try it on first and there were no problems. The return was painless.
It was a great experience and I highly recommend them if you are looking for a place … to look good :)