Pearle Vision

Four things to say: 1) I’ve had two eye exams here over the years, and my wife went also (so that makes three) and the Dr here is really nice and helpful. If you need a prescription and you have questions, this is the place to go! 2) The selection of frames at the store was good also! It’s a small store so it’s not a huge selection, but what they have is really good and at different price points. 3) they did all the work calling insurance (mine had some difficulty) so that the out of pocket cost was minmal thank you! 4) my wife’s old pair of glasses lost a screw, they fixed it while we were waiting for free.
It’s a small shop so when I walked in I expected a salesman to pounce, but they leave you alone to look around. When I did need something I had to interrupt someone to get their attention — but once they knew I was ready they were really helpful and didn’t keep me waiting.

The eye exam was great. They have a great selection of frames and they have the price tags on them. My vision insurance was accepted there and since I have good coverage, my out of pocket was reasonable.

Went in here to swap out a cracked lens on a pair of sunglasses. Big mistake. The eyeglass technician must not have had enough experience. It was a plastic frame which they heat up to pop the lens out. The technician heated up the frame too much to pop out the broken lens. When it cooled, it shrunk to the point where the replacement lens could not go in.
Lesson learned: dont go to chain stores like pearle vision. Go to opticians with their own personal business that have been practicing their trade for yrs. Chains like pearle vision hire people like this guy who do not have the experience and skill to properly fix eyewear. I lost the frame and the replacement lens is now useless and i lost the money i spent on it.
Do some research and find another place (like a personal optician) where you can take your prescription and who know how to make and repair glasses properly.

(Information)
Visited this evening to do eye exam for contact lens and it’s very expensive so I just left the place, staff were seen friendly but if u r ready to lose some weight of ur wallet then it’s ok. Well they do tk many insurance but not Metro Plus. Which I got any wys thts all hope this review is useful to somebody.

The only place I will goto for an eye exam. The Dr is amazing, so sweet and friendly. Top notch customer service Maria and Donald are extremely friendly and know everyone’s name. You’re treated like family here. There not pushy and trying to hard to make a sale like most Pearl Visions. My goto glasses Rockstars!

Great customer service and Dr. Cavallaro is awesome! I have a pretty complicated medical history which impacted my vision and have seen many specialists throughout the years, so I’m usually apprehensive about going to chain vision stores, but Dr. Cavallaro is personable, knowledgeable and took my history seriously. I went for the first time last year and returned this year for a second exam. She seemed like she really had concern for any out of the ordinary issues I may have as well as helping me keep my glasses up to date for what is now maintenence.
I saw a few comments here that people feel like they were taken advantage of price wise. Unfortunately, I think that’s just any place you go to get glasses. I’ve never been to a place where they didn’t try to do that. They’re selling a product, just like any other store. You just have to go in knowing what you need, maybe do a little research on costs before you get there, and don’t be afraid to say no if they offer you something you don’t want. They’re there to explain things to you, so take your time and make sure you’re getting what you want and need! Every person I’ve talked to in there has been really friendly and helpful.

The customer service here is outstanding! Maria, the manager is amazing! She is super sweet and attentive. Dr. Cavallaro is very sweet, professional and knowledgable. If you’re looking for an eye exam, prescription glasses, or sunglasses this is the place to go! My whole family comes here and we couldn’t be happier. Thank you Maria, Donald and Dr. Cavallaro for always being so great! Highly recommend!

We walked around for at least 7 minutes with a prescription in hand and the woman never got off the phone or even acknowledged our presence. Terrible customer service. Take your business elsewhere!

I was in desperate need of new frames and they just so happen to have the buy one get one free promotion!
I got normal glasses and prescription sunglasses for the price of one.
Maria, the lady that works there (I think she’s the manager?) is the nicest ever! She helped me pick out good frames and sunglasses that look great on me. The others that work there are also nice and patient with my indecisive-​ness.
Fast and easy process to buy them.
I don’t know why these rage reviews even exist… try these guys out!

I just had a different experience from all of you guys that wrote such reviews.
I came in to get my broken gucci sunglasses. It was a minor fix but I was expecting that he would charge me atleast $ 10. I asked first how much to fix it but he just went on and fixed it, i was nervous that he would charge me more than my budget and have no choice but pay since he fixed it already. He turned back to me and handed my sunglasses fixed and wiped clean and said no charge! O_​O wow such a nice man!

I must agree with the 2 previous reviews on here in that the staff are friendly & courteous however from there it did of course go straight down hill. I ordered new glasses ($ 550) over 2 months ago, the presciption took about 10 days to come in and when i went to pick them up the frames where so badly twisted the sales lady Maria advised me to come back on Mon & see Colleen as she was better at mending seemingly common lab screw ups. Mon came and Colleen deemed them beyond repair & ordered a whole new set.2 weeks later i was informed my frames where unavailable an I needed to pick a new pair. I did, another 2 weeks later, finally on april 12 I get my new glasses. I wore them for 6 hours & the lens fell out & frames opened!!! Such shoddy workmanship and obvious disregard for customer satisfaction is a disgrace to any business. I will go on monday & (9^th visit since placing order) & vow to never set foot near a pearle vision after that.
Be warned !! Stay away! there are so many better options.

After spending over $ 600 on new contact lenses, glasses and an exam (which they charged me more for because I have an astigmatism) I was actually pleased with the service at Pearle Vision. The main associate (store manager I believe), was friendly, knowledgeable and helpful. However, after I left things went downhill. Although my glasses and lenses did arrive quickly, the prescription drops that the doctor said I needed added another $ 95 to my bill (for a very small bottle of eye-​drops). I was still okay, because I’ve always had bad eyes and I trusted that this was the best thing to keep my eyes healthy.
They asked me to come in to followup within four weeks to check the drops and my dry eyes. The doctor (not an employee of Pearle) looked over my eyes and then asked me to check my insurance card. The appointment took less than ten minutes, but he informed me there would be a $ 30 copay. I was expecting he might charge me for the followup and when I left the first time, I said it would be the determining factor to whether or not I’d return to this guy or not. Looks like I will not be returning… however, things got worse.
My new glasses (now about three weeks old) were a little loose– so before I left the store I asked the sales associate if she could adjust them for me. She had already been totally thrown that I had rescheduled my appointment… even came back from the exam room to ask me if my name was really Joe… or was it Joseph (this was after I gave her my last name) –whatever. Then she started adjusting… when she immediately said, «We can’t be held responsible for the condition of your glasses when making adjustments.» I replied, «That’s fine as long as you don’t break them.» Which I thought was a suitable response to such a statement.
Of course you know where this is going… within a minute the arm had snapped off. «There’s not much I can do,» she told me. I explained they were not even a month old and I had bought them at this store… that there has to be something she could do. She did a quick patch job (I’m not sure how, since I am legally blind without my glasses). When she handed them back they sat on my face on an angle (crooked). I said, «I have to wear these home…» and she tried again so that they were only slightly off. Then I said that whether it was the frames or the adjustment, there must be something I can do to have the frame properly fixed or replaced. She asked if I had insurance? I think I must have made a face, because then she admitted that she is not the best at adjustments and I should come back when another associate is working. Luckily, I remembered the store manager being competent and upfront– I will return on her next day of work later this week and keep you posted on if the issue was resolved.
UPDATE: That first associate (Marlene) was there when I returned and was wonderful. She apologized and was upset the other associate left the situation unresolved. She quickly ordered a replacement pair at no charge. I told her that she would be the only reason I returned to the store and she informed me she was headed back to her old store in New Hyde Park next week… I may make the trip, but I will not go back to the Pearle on Queens Blvd.

Upon paying my gasp-​inducing bill for an eye exam and glasses, and then reviewing my invoice and insurance coverage, I’ve decided that I was swindled by Pearle Vision.
To be clear, I can’t say one bad word about the staff. They were so friendly that I felt like I stepped into a shop in the midwest. Not to mention the woman working the front area helped me pick out the best looking pair of glasses I’ve ever owned.
But as a corporation, it is clear that Pearle is out for your money much more than your average optometrist’s office. I should have been smarter and asked more questions, but I was charged for products and services that I didn’t ask for and just generally feel cheated. I wouldn’t have gone here except for the fact that my insurance is awful and pretty much only allows me to go to Pearle or Cohen’s. But I think I would have been better off (and had more money in my pocket) not using my insurance and going to an actual optometrist’s office that would maybe have some ethics and desire to keep me as a long-​term customer rather than making a quick buck.
My advice — demand to see a cost estimate before letting them even glance at your eyes. Go in with a very clear idea of what you want/​need and don’t agree to anything more than that without doing a little research first.