East Coast Bagel

I have been here quite a few times and I used to think it was a great place to get some bagels but today I went to get some bagels with a friend and it was terrible. We waited in front of the counter for 10 minutes until someone finally took our order… There were four people behind the counter, some doing nothing, and they would just walk by without acknowledging we were there. The employees all looked so angry to be helping us it was terrible. The lady also made a mistake with both my friends order as well as mine and made it for here instead of to go. That wasn’t that bad but on top of everything it made me more irritated. The employees I have to say are the only reason I will not be returning here. If you hate your job then quit!

Their bagels are so fluffy, warm, and heavenly. Hands down the best bagel place in the valley. The customer service isn’t the greatest, but their bagels are.

Do you ever walk into a store and wonder how long it’s going to take for someone to acknowledge your existence? This is what happens at this bagel store.
The only reason I waited was because the bagels looked so good. Also I have to admit that I was actually interested to see how long it would take for the obnoxious girl behind the counter to so much as look at me and my daughter. It took a good five minutes. There were three people working but they were all too busy doing nothing to help us. When she finally took our order she could not have been nastier.
I wanted to leave her the penny that I got for change for a tip, but that felt too mean so I just left nothing.
I don’t get it! This is Calabasas… one of the wealthiest cities. The owners of this place know how to make a bagel. How hard is it to hire people who know how to say hello and be decent.
I will stick to Western Bagel… tried and true, always delicious and always friendly.
Shame on you people.

Horrible! Everyone in my department got food poisioning from their old cream cheese! I told a friend who then informed me that she has brought it to work on two occasions and found actual mold in it the day she bought it. DISGUSTING! Never. Again!

I can’t stand this place the service people is so rude, they don’t clean the tables, even when there’s no customers, the quality coffee sucks, but mostly the workers are soooo rude

Can’t stand the bagels here. They never seem to be fresh and they are pretty small too. They do provide quick service though… I’ll give them that.

Won’t be coming back anymore. Extremely stingy with ingredients. So little cream cheese it was transparent, barely any sprouts and they argue with you when you kindly bring it their attention.

Went back, awesome as ever. Good bagels, friendly hardworking staff.

I had forgotten how bad this place was. I came in the other day and it all came back to me. The service was terrible. It was such a memorably unpleasant experience. Will give them another try in ten years.

I love coming here because it’s so close to my home. At the same time, year after year, this establishments customer service is the worst. The food is of course delicious — but the fact that no one ever smiles or even says hello or thank you is enough for me to go else where.
I was just there, mind you the only customer there at the moment, I ordered a bagel and lox and kindly asked if I may substitute tomato for lettuce — the girl said it’s still extra but I still wanted it so I said yes… she rudely put it on the counter, got home, and no lettuce. I’m not super picky — but I just did not appreciate paying extra for something that I didn’t get. I also understand this isn’t a five star hotel but come on — I was the only person in there and I really wanted the lettuce

The customer service here is the worst. At 11am on a Friday they were out of most of their bagels. When I asked if they were making more the girl told me the day was almost over and they would not be making more.
Really? 11am means the day is almost over?
Then I waited for at least 15 mins for my toasted bagel with cream cheese that they forgot to make?
The worst

Slow service and tons of people. 4 staff making bagels and we ordered before the others and TEN customer’s orders were given before us. Terrible. Avoid at all cost!!!

Not a bad spot for breakfast. Would be a legit east coast bagel café if they didn’t nuke their breakfast sandwiches. But I guess that’s a west coast thing. SMH. Bagels are very good though. :)
Employees always look pissed off. :\ Wonder why?

Taste, taste, taste. Lots of people base their rankings on service, but taste is what truly matters. I enjoyed my egg bagel, lox, and cream cheese (comes with tomato and onion)!
I haven’t been to all bagel places in the West Valley, but this one probably serves the best in terms of size and taste of any that I’ve been to. But I’m not really sure about the name. Bagels in New York a much bigger and fluffier. Also, the quality of lox was mediocre… tasted fine, but nothing special.
Finally, they’re open until 4:00pm on Saturday, but the staff was putting up the chairs like they were about to leave at 1:25pm. Weird.

If we were actually on the east coast, where bagels have reputations for quality and live up to them, I wouldn’t mind if the person behind the counter was a serial frump with an impossibly large sesame seed lodged up their bum… –because the bagels are worth it. But here at east coast bagel in woodland hills, the bagels are average at best, and that’s a generous statement. Not even a noticeably handsome tip could sway the unfriendly, self-​interested, below-​average-​intelligence, and generally disinterested staff from their rude and carefree sense of service. Somehow I find myself returning somewhat frequently, maybe it’s time to re-​evaluate my own life choices. I thought this was America.

The kids who run this place act as if they have never been taught manners or how to treat anyone that is giving them business. I’m assuming they’re the owners family? But good lord, would it kill you to say «hi» or «thank you»? And not loudly talk about your personal life’s or ignore customers because of it? Over this place.

Very nice simple establishment in the woodland hills area. If you want a certain type of bagel, they have it, just make sure to come early! If you come later in the day you may not be as lucky to get the exact bagel you want. Employees are nice and always get the order right. Yummy place I go to after a workout

A simple greeting from the staff behind the counter would be nice. There is no sense of customer service and each staff member here displays that this must be a miserable place to work. I wanted to continue supporting smaller coffee shops such as this as it had a «hometown feel». Thankfully Starbucks opened a few steps away where they greet their customers with a smile. I have to say the bagels taste great but I rather drive a few miles to buy my bagels than have to deal with poor customer service.

Bagel shop in a busy shopping center. I come for the selection of breakfast bagel sandwiches, but there are a ton of fresh bagels to choose from as well. Coffee is average at best, and although they do offer espresso drinks, the machine was broken. Parking is easy because of the large lot and there is plenty of seating inside.

This place is pretty good. Bagels are fresh, with a perfect combo of doughy-​goodness and a crispy outside. Toppings are plentiful.
Staff is ok. Not very friendly or welcoming. Just «what do you want?» «Four dollars» then off to make the bagel. No «hi» or anything. Maybe she’s having a bad day? Idk. It is a bagel shop, but act like you like your job just a little bit please :)