Kar Kraft Collision Center

We ended up at this store after we tried to go to the old Grand River location but did not know that they have closed that one and refuse to put a sign up.
My mother has been using this company for over 20 years, so when I needed help with my faulty Jeep Liberty roof, she referred me to them. I called them to inquire whether they could help me, and they said that they could. I came by the Grand River store at 2:30pm on a Saturday, they looked closed so I called the phone number to hear the hours. A gentleman answered the phone and said they closed at 2pm. So, I went back on Monday and called the number again while sitting outside the clearly closed door. The answer: «Yes, we are open right now.»
Long story short, they have moved to Wixom and answer their Detroit phone number as if they haven’t to encourage customers to drive the 25 minutes out to their new store. Well, I did. At the time, I thought they would still be able to provide me the service that my mother had come to love (she was with me that Monday.) Instead, we were treated like trash.
When we finally got to Wixom, my roof was pretty much falling off and it had started raining. There were 2 guys at the front desk. The older gentleman, who was very nice and accommodating told us that «Mike» was the guy who was going to help us. Well Mike kept us waiting for 25 minutes while he ordered parts, helped someone else who walked in after us, set up her appointment for the following Friday, then sat down for another 8 minute parts-​ordering phone call for her appointment.
After the 25 minutes, I was extremely bothered by the way we were being ignored, so I got up to leave, at that point, Mike came over and said that he couldn’t help us, but he could refer us to someone else another 15 minutes out of the way, in the rain, who could look at the roof… WHY DIDN’T HE JUST TELL US THAT WHEN WE CAME IN? Instead he made us sit there in the lobby after he KNEW that we trekked it all the way out from the Grand River location and wait while it rained in my car. Then he insulted us by waiting on the Caucasian female who came in after us (seriously? It’s 2012) — just to refer us to ANOTHER store.
You would think the loyalty we showed by coming to the Wixom location after they tricked us into thinking Grand River was still open would buy us some points. Nope. He can kick rocks and so can this ridiculous establishment.