The world of medical insurance tends to be more frustrating than anything, especially going through the usual phone labyrinth when trying to get an issue worked out. Florida Blue’s approach of having physical locations and real people to talk to is refreshing. Sure, it isnt always convenient to have to drive somehwere to get answers, but I find it is well worth it to avoid the immense frustration of the phone labyrinth. I’ve visited here several times now and I have always been promptly greeted and have yet to wait longer than 10 min before speaking with the appropriate person for that visit.