Mitchell Selig Ford

I contacted Selig Fords office late at night and left a voicemail. Their salesman (West Dukes) contacted me early the next morning, very prompt response. I told him on the phone i needed to get into a certified premium pre owned 2013 mustang ford convertible within 24 hours, as i just sold my old mustang convertible and am without a vehicle. He went to work right away, with getting the approval from the bank. Because i live 94 minutes away we did everything over the phone, even me sending pictures of my license plates and registration via text message. The test drive was fun and exploratory, they said nothing even though i was speeding heavily and asking a thousand questions. i drove it home that day. My car has a bumper to bumper warranty and comes with a year of roadside assistance, they even assisted me with gap insurance. One thing that cockblocked them from getting five stars instead of four was the fact that i had to spend my entire day off at the mechanic having a loose ti rod repaired, but they compensated the price for the repair and gave me four new tires and a free tank of gas, which i infinitely appreciate. The car is everything I’m looking for, and their service and sales departments are top notch. Fast follow up and good teamwork.

This is a review on the service department. I have been pleased with service department since I bought my 2013 Escape both when it was still Bill Selig Ford and as Mitchell. Until this point I have only had the routine maintenance and recalls performed as the car has been trouble free. The experience has always been good and they usually get it done while I wait. However this past Saturday I noticed oil in the driveway under a wheel. Oh oh this cannot be good. Only three things to leak their, a CV joint, a strut or a brake line/​caliper. Struts don’t usually drip oil and I noticed nothing unusual about handling etc. CV joints are packed with grease. Not likely them either. That leaves the brakes. I called the service department Saturday AM and said I could drop it off late that morning. They would try to take a look at it, but the repair would likely be Monday. 20 minutes before closing on Saturday, they called to say it was all repaired. Turned out it was a strut. The serve manager stayed an extra few minutes so I could pick up the car. Friendly and efficient service department.
I guess I will be doing more business with you.