DIRECTV

I’m glad that I read the Unilocal reviews while I was on the phone with the DIRECTV rep. I was shocked when I was asked for my Social Security Number to find the best DIRECTV deals in my area. Of course, I didn’t give the rep my SSN because of Identity theft concerns. Apparently, every person that the rep has spoken to prior to me had no problem giving the rep their SSN. :(The rep was professional and did a great job trying to get me to switch to DIRECTV, but in the end I said, «No.» Steve from Time Warner Cable was great and was able to lower my bill a little bit and give me 4X the internet speed that I currently have with them (50 mbps to 200 mbps). I am sticking with Time Warner Cable. :)

BE CAREFUL WHEN YOU SIGN UP WITH THIS COMPANY!
i Just signed up with this company last week. According to the company’s advertisement on the website, the company offers the «Most Advanced» DVR (Genie) which allow you to record up to 5 programs simultaneously.
After my installation, I found my DVR can only record two programs at once. I called the company, and they told me in order to get the most advance DVR (Genie), I will have to upgrade and pay additional fees. I feel I was being cheated and demand to talk to the supervisor. The customer service person put me on hold for about 10 minutes and then… my call was being cut off… :(
Now I am stuck with this company for two years with an outdated equipment! Won’t recommend this company to any one!

I don’t understand why they are listed in Whittier (?), when I’ve physically driven by their corporate office building (nice tall one that you can’t miss off the 105 freeway across from LAX — you really can’t miss it! Lol).
Yup, they’ve gone done hill since I’ve first had them as far back as the late 90’s. Their fees also tripled ever since then and the packages keep losing channels (notices of «We are no longer being carried by DIRECTV, blah blah blah as to why) and what you have is a bunch of premium channels, music channels and pay per view channels that are blank, because it would be ridiculous to pay over a $ 100 a month to have all of that… anyways right? The channels you do have suck ass. And I can’t believe were paying for free TV channels (CBS, NBC, etc), such a joke.
Maybe it’s a good thing our apartment complex property management & roofing contractors flunkies F#$% up our satellite dishes so we can’t get service anymore. It’s giving us nothing but time to think about moving on back to cable TV and canceling DIRECTV.

A complete clown-​show. Hold times of 20 minutes are not uncommon after you have to trick the system into putting a human being on the phone as opposed to recorder blather. They demand service appointments instead of letting you do obvious things you can do, set four hour windows, call you twice to «stay there, they’re coming,» don’t show up, and don’t call. Then you call them, and they lie to you and say they called you to tell you the opposite … they that they need to «reschedule.» Terrible. Absolutely abysmal. If you have a worst enemy, recommend that they get directv, because it’s beyond bad … in more ways than i want to waste my time typing on Unilocal,given that they’ve already wasted approximately six hours of my time over several days now, and still accomplished nothing. In my area, there’s no real competition, so they know they can be complete doinks and they’ll still have trapped customers.

Directv nightmare now over eight weeks.
It is now over two months and four service calls and Directv cannot get the playlist feature between DVR’s to work in my home. Schedule and wait, tech’s not able to fix the problem, wrong tech’s sent out and have to reschedule.
Now today with the 8AM to 12PM window and the promise that a supervisor and super tech were coming to finally fix the problem, get a call at 11:30AM, sorry can’t make it out until 12:30PM.
The last guy spent three hours, and didn’t get it fixed.
Do I have nothing better to do than on four separate occasions wait a half of a day for Directv service tech who are not able to fix there complex technology.
There marketing advertisements are misleading, cable is better.
#1 in customer satisfaction, says who?

YEP!!!, another one star review from a loyal customer… they suck! I have been with the since 2009. I had to move and they recommended to suspend my account. okay great, no charges for 6 months, but I still am building a house, and the one I live in has Cox Cable so we dont need the Direct Tv, I was told they would contact me after 6 months to reactivate the service. well their idea of a contact is to send me a bill. let me say that i also had a credit of around $ 80.00 when I suspended the service. so now they send me a new bill and I call to straighten out this mess and ended up canceling the service all together. I would use some big fat mean words in this sentence… oh well, there are plenty of providers out there, and frankly I use a generic antenna on my boat that i bought at Costco for $ 49.00 and see pretty much what I want on that, no charge every month.
but when my house is ready i surely will not be back to «Direct –this bill up your ass– TV»

Wow I have been with them since ’97 to go with the NFL Sunday Ticket but just not worth it anymore. They used to be the best in the biz with all the latest technologies being one of the first to have Tivo’s back then. Now they have gone to crap nickle and diming you for every charge they can think of, even a regional sports charge. Maybe it is because AT&T bought them but not sure what happened. Used to get through to customer service in no time, now wait forever. Well I am done with them this Saturday so looking forward to trying someone new who maybe actually cares about my business. I guess 19 years of loyalty to them gets me nada in the end. Good luck Direct TV with everything going to streaming I think you die out in 10 years and go the way of Blockbuster!

I’ve only had their «service» for a week and they have lied to me over the phone, charged me an extra $ 100 for something I was assured I wouldn’t need, the installer broke a personal item of mine (accidents happen, but still…) and I received an email stating new sign ups get a $ 150 ticket master cash card and they wouldn’t honor their own promotion for a customer from a few days ago. No other retailer would deny a customer from yesterday a promo for the same exact thing, today. So far I have had a laughable experience and if it wasn’t for NFL Sunday ticket I would pay the $ 480 and cancel service right now! If you are not a football fan, don’t waste your time with this company… Tho I do t know that you will find better service anywhere else. I’m sick and tired of these «service providers» providing crap service!

I have a damage claim against them for shitty job they did in my house. .they oopsie holes in my walls and filled them with silicone. dirty hand marks all over my walls i. dont know if it is dirt or grease. they guys b. o stayed in my house for a couple days… there was not enough candles or febreeze to cover it. And then left the old dish on front of my house on my curb and on top of ot the claim I received stating I was going to hear from someone asap… well its been 2 weeks and nothing. They call asking if they can patch my walls and paint and I say no because before their damage I just had my home remodeled for their tech to ruin it in a matter of hours. Worse service ever. I seriously miss my Verizon fios but in order for me change I would have to sell my home and move.

After 16 years of enjoying the service, being a cheerleader of the company and its employees, with no real compensation or reward, I called them to say I had to move. My disability is progressing and I had to get out of a 2-​story house. Directv employee told me they would charge me $ 180 to move. I simply told them I could not afford it and wanted to close the account. They went into car salesman mode! Yes, I thought I was speaking with a car dealer. I started driving 35 years ago so I’ve bought a few cars from dealers; this is a fair comparison. Directv employee transferred me to another employee who said «…the best we can do is $ 140», discounting the move by $ 40. But more astonishing, the employee was rude in tone and only after telling her to close the account 3 times, I raised my voice and repeated «Close the account.» She said fine and hung up on me! I didn’t swear and I raised my voice only to repeat what I instructed several times. I paid my bill on credit card by auto pay-​never a partial payment or late. I’ve had cable for a week and it is different, but I was treated far better than Directv has been treating me for a few years now. I’ve been paying for the service protection because of my health challenges, like manipulating cables and connections when required, and Directv has been trying to get me to do their job when connection issues and satellite reception arose. I emailed my complaint to them. I missed a call from them and the email they sent appeared to be a template letter, saying they will look into the issue. They claim they record telephone calls, and I really hope they listen to the call. There’s definitely a problem when the customer is nicer and more professional than the employee being paid by a company.
7−6−15: Update. They claim they send 3 closing statement by mail (I haven’t seen one yet) and referred my account to their collections department. I paid them immediately upon them calling. Not sure that gives Tabitha the right to treat me like a criminal. Rudeness seems to be widespread, acceptable and the new norm at Directv.

Horrible!!! The guy that came to install it basically place the cable across the roof top. Wtf?!? I didn’t realize it that it was the wrong way until it was too late. I called the cable company to fix it but they said it’s too late and will have to pay for it. What kind of people do they hire? They don’t even do it the right way.

DIRECTV, you suck. You are the worst TV company I’ve ever had and I used to have Comcast, so I’ve had bad service. You promised me a Refer a Friend discount that never got credited on my account and NOW I’m being told it’s too late, after being on the phone with you for an hour and 10 minutes and being transferred to 5 different people departments. Oh but of course, I can cancel my service for $ 320. As soon as I can, I’m dumping your crappy, dishonest service and going to a company with (just a little, please God) more integrity.
Buyers beware! They’ll suck you in, get you to sign a 2-​year contract and then screw you over!
And here’s what the Better Business Bureau has to say about DIRECTV.
March 11, 2015: The Federal Trade Commission has charged DIRECTV, the country’s largest provider of satellite television services, with allegedly deceptively advertising a discounted 12-​month programming package because it fails to clearly disclose that the package requires a two-​year contract. In addition, DIRECTV does not clearly disclose that the cost of the package will increase by up to $ 45 more per month in the second year, and that early cancellation fees of up to $ 480 apply if consumers cancel the package before the end of the two-​year period.
DIRECTV also fails to disclose that its offer of free premium channels for three months is in fact a negative option continuity plan that requires consumers to proactively cancel to avoid automatic charges on their credit or debit cards, the FTC alleges.
DIRECTV is a national provider of direct-​to-​home satellite television services, based in El Segundo, California. With more than 20 million subscribers across the United States, the company is the largest provider of such multi-​channel video programming distribution in the nation. The company offers its services to consumers through subscriptions, and typically requires users to agree to a 24-​month contract that includes a programming package, satellite dish, other necessary equipment, and installation and support services.
According to the FTC’s complaint, in many instances since 2007, DIRECTV has violated the FTC Act by making allegedly deceptive claims or omissions of material facts in advertisements and on its website for its satellite television subscription service. Specifically, the FTC charges that:
DIRECTV promotes its television service and programming package prices «for 12 months,» without clearly and prominently disclosing that these deals require consumers to sign a two-​year contract (with a substantial early cancellation fee) and that the cost of the programming packages jumps $ 25 to $ 45 a month in the second year of the contract; and
DIRECTV represents that consumers will receive premium channels, such as HBO and Showtime, «free for 3 months,» without adequately disclosing that: 1) consumers will be enrolled in a negative option continuity plan that charges for the premium channels after the trial period; 2) consumers must contact DIRECTV to cancel the plan before the trial period ends to avoid incurring the charges; 3) DIRECTV will use consumers’ credit or debit card information to charge them after the trial period ends; and 4) there are specific costs associated with the negative option continuity plan.
In addition to the agency’s charges that DIRECTV violated the FTC Act, the FTC also alleges the company violated the Restore Online Shoppers’ Confidence Act (ROSCA) by failing to clearly and conspicuously disclose on its website all of the material terms of offers with a negative option component.
— See more at:

I can’t be happier now that I have canceled my account with direct TV. I experienced horrible customer service where I heard different information from every representative I spoke with! Not cool! I now enjoy an HD antenna I bought from Ross for $ 12.99. It offers very clear local channels with no monthly payment!

Directv was charging us for channels that we didn’t want and we told them time and time again to remove the channel and the fees from our account. Our cable and internet was much higher then some of the deals around so we were getting sick of them so we thought when our agreement is over we’ll switch to Verizon Fios. Then we called to see if we could upgrade our cable box because we needed a box that was compatible with our HDTV. They said they wouldn’t be able to give us a new box and till we completed the year and then they would send us an upgraded box for a fee. When I called after the year went by they sent us a new box but also signed us up for another two years. I didn’t even know they had done that until I called months later for something else. So, we decided to cancel and go with Verizon Fios, understanding we’ll have to pay a cancellation fee. Directv automatically took over $ 700 dollars from our account unauthorized. Which i assume is our cancellation fees and equipment. Once again, i understand we had to pay that but we were not financially ready to give them that much money yet. Our rent check bounced because of it. I cant believe how shady this business is. All we want is our money back. And I will never do business with Directv again.

I asked the installer if the machine he was putting in was the newest DVR DIRECTV offered. He said it was. Well, it wasn’t. I was supposed to receive the Genie which can record 5 shows at once. This could only record two. When I called to ask about getting the right equipment, they told me I would have to pay $ 100 to install the right machine. I had to speak with the «loyalty» department and ask to cancel my service before someone would admit their error and wave all fees. We went ahead with the service and really regret it.

Here’s something anyone new to Directv should know. Write down the date that your 6 month promotional period is over so that you can call and cancel those extra channels immediately when it’s over. You won’t get any credit back if you go just a week past it without knowing your promotional time was up. It’s expensive if you don’t catch it right away!
My second issue is that we occasionally have some of our channels out due to signal loss. This comes and goes but this week we have numerous channels out the whole week, the technician can’t get here for a few days but since I didn’t call right after it happened I only get a time without service credit from today until Saturday. Nothing for the rest of the week it was out. I didn’t call sooner because the error message says once the storm is over the signal would return and then it was windy yesterday so I thought I’d see how it was today. Because I have a few channels that work I only got a partial credit… so they’ll take my word that I have a few channels that work but they won’t take my word on when the signal was originally lost… convenient for them.
Third issue is the unprofessional attitude of the tech person I spoke to about the signal loss issue. I stayed calm even though I was upset and even said to the person that I know it is not her fault but I am frustrated with the way directv does stuff. She went on to antagonize me a bit and at the end was saying things like, «have a wonderfully fantastical day» and «you are fantastically welcome». Sorry but when you aren’t talking like that at all during the whole call and end with that it just comes off as being antagonizing. There is more to it obviously as someone reading this might think I’m overreacting to the comment but if you were in the call you would have felt the same way. I’ve never felt so frustrated by any service before in my life. I will never use directv again.
I did have a positive experience with a customer service rep a few months ago so they aren’t all bad… Just directv’s policies that try to squeeze every dime from their customers at every chance and the person with the attitude today. Totally uncalled for.

DirecTV is absolutely awful. I had to go to the BBB to get a refund for movies we purchased on their Cinema. I have been a customer for three or four years and now I have asked them if there is any sort of assistance they can give me because my husband and I were both furloughed and with him being a contractor, there is a chance that he won’t get paid and it could be for a while. Basically they said too bad, pay your bill, late fees will accrue. I wasn’t asking to NOT pay, I was asking for an extension. No support whatsoever. Not sure why I thought there would be because they have been AWFUL since I signed up.

Directv is the worst business I have ever dealt with. When I discontinued service with Charter cable company, both in my home and in my mother’s home when she died, there was no problem. I returned their equipment and that was all there was to it. Directv is charging me $ 350 to disconnect and I have been with them since 2008. If I could give less that 1 star, I would. I plan to turn them in to the state attorney general’s office, the PUC, and the FCC. I strongly recommend against using this service.