Time Warner Cable

I signed up for tv and Internet service. Seems to work fine, but the Dodgers channel, time warner sports net, is not included in the basic package. Customer service says I have to pay $ 30 a month for this next level package. RIPOFF! I’d be better off cancelling and just going to the bar to watch the Dodgers. Boo TWC. How dare you create a monopoly and then charge a premium. Bad bad. Icky icky.

I came back to the dark side!
After fios slowly but surely put their prices up $ 10 here, $ 10 there I’d had enough.
Now enjoying 300Mbps for the same price as Fios 50Mbps!
Loving it.

The internet is not bad but prices creeping up ever so slowly. Time for a change!

If I could give them 0 stars I would. Made an installation appointment, the guy never showed up. So I called customer service and they said that the technician wrote a note which said, «Called customer 3 times, no answer»… REALLY?! I took time off work to be home from 4 – 5 for this appointment. In fact, I was home even earlier than that! I took time off work and got home at 3. I would have rather had the guy tell the truth by saying, «sorry, it’s Friday… we can’t make it, we need to reschedule.» But no… You have to lie? Pathetic… Verizon FIOS here we come.

So, I signed up for TWC at a street fair for $ 35 a month. 30mbps (so they said).
Now, 4 years later I am paying $ 65 a month.
My internet plan is set for 30mbps.
IF I WERE A NEW CUSTOMER I’d be getting the 300 Mbps package for $ 65.
You see this company does it backwards. New customers get the love, and over the next 3 – 4 years your bill keeps going up. I asked their customer service why I should not cancel and sign back up with my wife’s name, he had no solid answer. Why not, I could be getting much better service for the price I am paying right?
My city average internet speed is 45mbps. My tested speed is 20mbps. That means I score a 44% on the olé internet speed testing. By college standards TWC IS FAILING!
So I again wonder, why would I be loyal to a company that treats new customers so well while slowly raising prices on new customers. Why stand by below average internet?
TWC: Slow, expensive and no reward for loyalty.

TIME WARNER CABLE does not warrant any stars, but in order to make a post they require you to rate. Their customer service is the worst, they don’t show up on time or sometimes not at all, they don’t take responsibility, they make false promises, they don’t accurately quote you and then jack the price up, they make you stay on hold forever, they are inconsistent with what the price is, the appt schedule. I waited 6 hours to be told they didn’t have me on the schedule after 4 people confirmed my appt. This company should be outlawed. There is no recourse for bad service and they just keep operating. There should be some laws to protect consumers.

Worst service ever! Installation was a joke. WIres everywhere and things not even plugged in. When Verizon came in they took photos of the mess to mock Time Warner. When the guy left we had no wifi, and no working phone. We tried to cancel service, but they made it so difficult. Each person we spoke to said it was done, but wouldn’t give us a confirmation number. Apparently it wasn’t because just had a call from collection agency from Time Warner claiming we hadn’t paid for service! Run away from this disaster!!!

Crap Crap Crap
Poo Poo Poo
And this applies to every inch of this company, top to bottom, from unreliable internet and cable to terrible customer service.
People: save yourself the headache and just go Verizon.

15 – 20 Mbps High Speed Interwebs for $ 57.00 a month. Never lost a connection even when I went abroad for 2 weeks. The modem is theirs and I own a $ 40 Belkin wireless router on steriods that goes above and beyond all those more expensive 3 digit routers.
IMac, MacBook Pro, iPhone, iPads, Galaxy SIII, Roku XS, Sony Interwebs TV, Vonage and PS3 all running at the same time and without a glitch and I’m not even a tech savvy dude.
Beats AT&T as they charge you $ 46 for an obsolete landline and another $ 44 for DSL ($ 90).
If you scroll down and read some of the reviews you’ll get the sense that a lot of these people are tres anal retentive. U Mad bros?

Not really happy with the service they provide. Got charged extra while making a payment online and then I had to pay a reversal fee on top of that. Internet service is mediocre due to too many outages. Unfortunately the only provider in my area and i don’t have a choice. Oh well…

I am trying to stop the obscene amount of mail TWC sends to try and convince us to be customers. At first, I thought the information TWC sent would be helpful. Silly me. Time Warner Cable is not even on the DMA Choice website they sent. TWC added insult to injury by wasting another 15 min of my time. I can see why Business Insider Ranked TWC as one of the most hated companies in America.

I promise, we will never use TWC again. I would rather hire actors to re-​enact shows than pay TWC to provide them.
On Sat, May 12, 2012 at 9:32 AM, SoCal (Support) wrote:
I understand that you do not want to receive mail about our company. I will be more than glad to assist you in this matter.
Please visit this links
and
here you will put your information to not receive more marketing information. I apologize for all the inconvenience this cause you.
Sincerely,
Marie.
Time Warner Cable Online Customer Service

They should appreciate that zero-​star option is not available on Unilocal — I wish there were.
No one is willing or capable to be responsible to fix the reception issue that has been reported/​escalated — online support, phone rep, a field technician, and a field technician supervisor, and they are all passing responsibilities to each other like auctioning hot potatoes.
Don’t waste your time on them — your time is more valuable.

I’m as shocked as any one. But I will give credit where it is do. I returned from a long trip to see the cable and Internet unconnected. I called Time Warner late at night and they set up an appointment for the next day with a 2 hour window. The guy arrived right on time, and in fact he had fixed the problem in the garage before he came up to my unit. As smooth as I could hope for.
Now, do I expect it to go as smoothly next time? No.
Do I think there is a good chance Time Warner caused the problem in the first place? yes, but I can’t know for sure

Scheduled an installation a couple of months ago and have had nothing but trouble since. Installers said they came and knocked on the door the day of installation but left because no one answered the door. This wasn’t possible as I had just moved in and was reading in the living room less than 10′ from the front door. Had to reschedule foe someone to come out 3 days later.
Since then, I’ve had numerous issues with hardware freezing, and/​or intermittent loss of service (daily). It’s really becoming inconvenient, especially half way through a DVR’d program.
Do yourself a favor and get Verizon… If you’re able. I had been a customer of theirs prior to TWC and Fios Internet, phone, and cable were awesome. Unfortunately they’re not available in every neighborhood.

My previous ’06 review of Time Warner was a one-​star rant.
So if anyone ever told me I’d be giving 5 stars to TW, I would have laughed in their face.
The story goes like this:
Here it is, Sunday, Memorial Day weekend. Yesterday some tree trimmers cut through the overhead cable behind my house & told no one.
In the evening I came home to no TV and no internet. Several of my neighbors were in the same boat.
I called TW, expecting to talk only to a machine. I was given the option to hold for a live person. Yeah right, I was thinking, I will be on hold until Tuesday.
Within a minute, a rep answered. He was polite and knew what he was doing.
He quickly checked to verify that my service was dead as a doornail.
I was thinking: it will take a week to get someone out here.
I was told the earliest they could come out was… the next day, today, between 8am & 10am.
He said they’d call before they showed up.
Based on past experience, I didn’t believe it.
I’m glad I didn’t sleep in, because at 8am I got the call from a friendly technician who said he’d be at my house in 10 minutes. I figured their idea of 10 minutes would be more like an hour.
Wrong again.
Peter walked through my gate in 10 min., to discover a major mess. The cable not only had been severed, but an entire length of it was missing.
Peter called for backup & Jose arrived in a flash. Ladders were hoisted everywhere.
Then Ron the supervisor was called in. TW trucks were lining up on the street, haha.
The crew worked efficiently and in a couple hours me & all my neighbors were up and running.
No charge.
I figured I must be dreaming or hallucinating, blame the full moon.
I said, «Wow, Time Warner certainly has stepped up their service, you guys have had a bad rep for a long time.»
«Yeah», they said, «we’re working hard to turn things around.»
When I was a kid, one of my «life instructions» was to give credit where credit is due:
Including the phone rep, thanks to 4 of the nicest, smartest, best service techs I’ve ever experienced, for a job well done.

FINALLY FINALLY got Verizon FiOS installed and took the P.O.S. equipment back to Time Warner today. Expected to get a bunch of crap (I had overheard someone once given a hard time because they used to have some silly policy whereby you had a 72-​hour waiting period before you could cancel so one of their so-​called account retention specialists could call you) but they gave me no problem. Several friends had told me that I would be able to access my roadrunner email online for a period of time before they shut it off – NOT SO! Email account was DEACTIVATED by the time I got home! How I hate TWC! Fortunately I had converted most of my emails to a new one with gmail.

Summary: If you live in an area where TWC is your only choice for cable TV or Internet, I feel very sorry for you.
Details: Back when they offered plain cable television (Adelphia, and during TWC merger/​buyout), it was fair at best. When digital set top boxes were introduced, it was still just okay. When DVRs came around, they had the worst User Interface (MOXI) of any DVRs on the market. Then came Hi Def DVRs, and more problems.
If you work from home and need a reliable internet connection, forget TWC… their network goes up and down so often that you’ll have to buy a CDMA or 3G card (cell phone internet connection) for your laptop as a backup. Plan on using your cell carrier’s data plan often, too.
Their service is terrible. The call center takes forever to get to, just like the rest, but there staff never shows up when they say they will. Their installers are great people, though… they earnestly strive to install their wiring to the best of their ability, and I’ve had no issues with that.
If you have a problem with your TV, you’re expected to rip everything out of your home theatre system and bring it to them to swap it out. After doing this 4 times myself and my father doing this twice in his home, we switched to FIOS with Verizon (not perfect, but SO MUCH BETTER).
If FIOS or AT&T UVerse is not in your neighborhood yet, but is planned to be there, I suggest you get DSL or something that goes over the phone lines for internet, use high-​def rabbit ears on your TV, and wait until they do. Your frustration level when using TWC will be off the charts.

So funny — I’m having endless problems with my internet connection, then the various DVRs they provide seem to die quickly, and the customer service is way understaffed so you have to wait daaays for help, so I thought. .. «hmm. Maybe I should see if anyone has reviewed Time Warner Hermosa Beach on Unilocal!» And lo and behold…
Not much more to add, other than. .. wow, it’s fun to be on the shank end of monopoly power! I wonder if Time Warner Cable Hermosa Beach has hired any customer service people from the former Soviet Union. ..

I just LOVE that I have to unplug and replug in my modem everyday. Grrrrrr!!!

TIME WARNER CABLE is definitely on the «AVOID AT ALL COSTS» list as Lawson S. states.
The west-​side has suffered several bad cable companies over the years. Someone comes in, buys them out and changes the name, but the corporate structure, deceptive selling, terrible customer service and fraudulent business practices continue. Long ago this behemoth was called Continental Cablevision then Comcast bought them out and now the monster is called TIME WARNER CABLE.
I canceled my account several months ago and they overcharged me more than $ 100. Now, over three months later, I’m still trying to recover money that they owe me. So, BEWARE. Even if you cancel their terrible service, you won’t be rid of them months later!
I’ve spoken to FOUR separate billing department employees and taken careful notes. I have their names, their employee ID numbers and the dates/​times I spoke to them. Still, it doesn’t matter. They still hold on to my money and I’m now back at square one with trying to get it back!
NEVER, NEVER, NEVER sign up for «AutoPay» that is HOW they will rip you off after you close your account. They’ll bill you after you cancel and then supposedly issue a refund that NEVER comes!
I’ve been with both DirecTV and Dish Network and NOT had any trouble like this. Go with one of the dish companies (even if you live in an apartment — the dish can go on the roof). NEVER do business with TIME WARNER CABLE — the rip-​off company.