Mel-O-Air Heating and Air Conditioning Inc

These folks are great. They answered my call on a Sunday, directly with no voice mail nonsense. They paged a tech who called us promptly, and who spent a while walking me through some basic steps to try to fix the AC so we wouldn’t have to pay the weekend rates for something simple. It did enough to get us to Monday, where another tech came out and got everything working better than it has in the 10 years we have owned the house — and at very reasonable rates. Thank you!

My house had two air conditioner units and furnaces and both were 40 years old. One of units went out 2 years ago and we called mel o and they replaced the air and furnace unit. Once it was installed it worked but I was surprised the new unit did not seem to cool as well as the old one did. I just assumed that was the result of the system being new and maybe that’s the way it was supposed to work.
A week ago the unit stopped working and we called for service. The tech came out said he could not find a leak but the system needed 2.5 pounds of Freon. When we turned the system on again it worked better than it ever had and made the side of the house it cools much cooler. I talked to several about the situation, one being a person who owned a heating and cooling company for 30 years and he said it seemed as if when they installed they didn’t do all the calibrations correctly and it was not given the correct amount of Freon.
I called mel o and explained the situation and was given allot of explanations as to why I was wrong and was basically told how can I be believed and if there was an issue I should have called sooner. I was not looking for a total refund but felt some discount should have been given, but I am more ticked about basically being called a liar.
I live in wheaton and try and support local business but after this I would never use mellow again.

Please do not use them. Terrible customer service, arguing, interrupting me and then hanging up. They reluctantly replaced a part that had failed within a year. When I complained about the labor charges (what a good racket to keep on charging labor on bad parts) George interrupted me (a discussion is not explaining your policy over and over), then hung up on me.

OMG worst place EVER!!! It was a 110 degree day and my air conditioning went out. The guy who came out was so rude and he hardly spoke to me. He cleaned my unit even though it was completely broke. I told him I would be calling his manager on monday and he told me I needed a whole new unit. So he did all this work and charge a crazy price of $ 206 which is insane!!! Then on Monday I called George who is the service manager and he was VERY nice and told me he was so sorry and he was firing the guy that came out to my house because they had nothing but problems with him. He also promised me a $ 50 refund and told me how sorry he was. He said the refund should be in the mail in the next week or so once the check cleared. A month later I didnt see a check so I called 3 times the finance manager and she never returned my calls so a week later a check in the mail came and it was only for $ 17 dollars! I called George and once again he was so nice and said he told her the check should have been for 50 dollars and to call her back on the following monday so I called her back once again and it turns out that George was the one who told her 17 dollars even though he talked to me and told me 50! To wrap this up, called george and he said he knows he promised me the 50 dollars but they calculated the hours wrong and that I was only going to get the 17 dollars back. So he totally lied to me! Horrible place and I would never go there if I were you. You cant trust any of them! Glad I found someone so much cheaper that doesnt charge crazy service charges!

A pipe in our basement burst and was totally flooded. I called them (even though they are not plumbers) because they install water heaters, and the pipe that burst was connected to the water heaters.
Within 10 minutes someone was at our house inspecting the problem. Within 1 hour two guys were out and fixed the problem with great service. They even hauled away our old water softener that we don’t use anymore free of charge!
It was a little pricey, but I guess that’s to be expected with any type of plumbing work. It was worth it though, considering how fast they fixed our problem. Would definitely recommend.